ASR Advantage Solicitors - Birmingham Opiniones 4

Purchased our first home with Jamal Hussain (Birmingham) who was of great help and assistance through the entire process. Professional and expedited this swiftly for us. Many thanks and would recommend this firm. S&A

Company are enept when communicating key progress steps. I had better conversations with my mortgage provider. My ask was simple. I wished to add someone onto my current mortgage. 12 weeks on and they are yet to complete a land registry change. I called the office several times. No receptionist. When I finally get through to someone, they ask me to write an email as the person in charge of the case is not office based. After confirming that my emails are being ignored, the law firm confirms that no one else can update me on my case.

Customer service and communication skills need improving for this company.

The only reason why I chose the company was that they did my original mortgage which was completed within 9 weeks (end to end) with a generous amount of communication, empathy and signposting.

I am truly regretting using a valid source as it seems the company have changed in both experience and business etiquette.

From Start to finish of our Mortgage advise, ASR appears very approachable with good understanding of first buyer and will be glad to recommend whosoever might require the same support- Just Spot-On.

Mr & Mrs Adeyemi

Do not give your personal information to this agency. Junior staff data collect and pass on information with a view to defraud clients. DO NOT trust ASR. Mother-in-law was treated in the most despicable way by ASR. Not sure what they hoped to achieve, but I have withdrawn and requested all her personal data be destroyed. I will follow up on this as I wouldn't trust this company to do anything they promise.