American Eagle Outfitters Opiniones 

Aerie actively misleads customers and engages in false advertising on their website. Before checking out, it was stated that I would save $88 on the current purchase if I signed up for the card. After being approved for the card and trying to check out with the additional savings, I received an error message stating the the online sale and my first time card discount could not be used together. I have talked to/emailed 6 individuals at Aerie customer service only to get more and more frustrated. Apparently their go to is that the customer is lying and we need proof that this happened to you. I do not take screenshots of every online transaction and as soon as I was approved for the card, that "savings" box disappeared...how in the world can I prove to you what happened. Other than the fact that the website was 35% off...and signing up for the card was 35%. Why would I sign up for the additional 35% unless I was mislead and thought that I was getting both discounts!?

look, the refund took weeks to actually process, you know, forcing me to reorder from somewhere else. Such a shame, really.

Ordered online because of Labour Day deal and asked for ship to store. After deal got over they return my money without any notification.Terrible experience and don't want to shop with aerie again.

I absolutely love the dresses with built in shorties with pockets, leggings, panties etc… unfortunately, they do not carry my bra size😔. 32DDD.

Would give one star, but not possible unfortunately. Ordered quite an expensive t shirt from this company, then had buyers regret like most of us do.
I tried to contact them to cancel said order a few times with no response, and then all of a sudden they just send me it!
And then decide to email when it’s been delivered!
And I’ve just read the returns process, big mistake on my part. Something tells me I won’t be getting a refund back from this cowboy operation.
Do yourself a favour don’t buy!

I like this store but the return policy is a horror movie. I bought 2 items paid cash over $100.00 a week rolls by and I get my package in the mail all excited only to learn I received someone's slacks. So, I returned only to find out one item was out of stock and the other was not shipped yet Long story short I ended up returning the insert asked if I wanted my refund in a card or original form of payment. I selected original form of payment only to receive 2 gift cards. How stupid is this? If you're giving gift cards out you should not ask which do you want. Incompetence across the board.

I will admit American Eagle is one of my absolute favorite clothing places. Of all time even their leggings are better than some of the resistance band leggings from Fanka. None of my American Eagle leggings have ever ripped just because I ran into a hinge of a door three pairs of $99 Fanka leggings ripped from running into a hinge of a door crazy right?! And each one was on the first time I wore it no I didn’t ask for a refund. I probably will leave them a bad review next, but American Eagle has the best clothes they last for years and for years they have the best cells I love everything about American Eagle to be dead honest I think I’m gonna start investing in their stock if they have stock also, I just want to say that the trends that they show on their website or for all ages whether you’re in your 20s 30s 40s even 50s it is amazing and they’re new brawls. I got one of their new bras when they were 20 bucks because they were showing them off you know and getting people to try them. I have washed this thing about 25 times already and it looks brand spanking new and fits like a dream. I have never had a bra fit so well, especially for me because I am very small chested and I just want American Eagle to know thank you so much for working so closely with Klarna it helps a lot of us out a lot of us mothers who want to pull together throughout the day who don’t have a lot of money to pull that off but with y’all’s clothes we can do that thank you American Eagle.

Poor- beyond poor return experience.

Beware buyers- !! Don't expect to get your money back if you need to return.

I returned (3) brand new bras. Shipped them exactly as received. They claimed I removed the tags. I know for 100% certainty I did not. They stated they were denying my return and shipping my items back. I have a feeling like they purposely deny returns. After the LARGE amounts of money I have spent in that store for my daughter, I will never purchase from Aerie or American Eagle again.

Placed an online order with A.E TWICE and payment got refused because customer service took upon themselves to cancel my order due to delivery address not matching, well of course it doesn't because I don't live at the store, I chose the pick up in store option which was available as a choice and bank and debit card matched perfectly. A.E. dropped the ball on an order which was close to $200. I wouldn't recommend anyone to shop here due to poor customer service and poor customer appreciation. After all the insult, I get a email saying to give them another try, HA! I spent my money with another company who knows how to treat people. You'll NEVER get my business again!

If there was a 0 star I would’ve given that. I bought three sweater for Christmas for my daughters. Bought them all in a size large. Turns out they fit like a 3X. I had already tore off the tags as they were Christmas gifts, and could not return them. Their return policy and sizing is the absolute worst. NEVER ever buying from there again

Terrible return/exchange policy.
My husband bought me some leggings for Christmas and they happen to be to short. Yes, I pulled the tags off but still had them. When I went to EXCHANGE, not even return, with the tags and receipt I was told I was unable since the tags were removed. Now I’m stuck with a $60 pair or legging I can’t wear.
Pathetic and disgusting.
Will never shop from any of their stores again

My husband bought me a pair of leggings for a birthday present. I cut the tags and proceeded to put them on and realized he had order a short in length by mistake so we mailed them back and bought 2 more at the right size. Yes, I understand they have their policies but the fact that I bought 2 more pairs, had to pay more money to send the return back you would think they would accept the return since I was still a customer of theirs, well not anymore!

The first time I shopped at this store was at a location in the Tampa Mall. The experience was HORRID. I bought items with a 35% discount, and when I went to the register to pay, the cashier was charging me for everything at full price. When I asked if those items were discounted, she said, "THEY'RE NOT DISCOUNTED." I spent over $350 on just a few things. I was sure I had seen signs advertising those items with a 35% discount. When I downloaded the app, I realized I was right. The cashier simply wanted her profit at all costs. After that experience, I started shopping only online, but almost ALWAYS, they send everything separately from one purchase. It's ridiculous. Why do they do that? Every time I contact customer service, they are completely useless. I'm tired of this store's unprofessional behavior.

£10 for delivery and £3 to return items? Are you JOKING?

I placed an online order with Aerie/American Eagle on September 19th. I had no idea they use Door Dash as the shipper. Today is September 29th and it still hasn’t left the facility! Door Dash said it must be because a “Dasher” isn’t in the area. How long am I supposed to wait for a Dasher to decide to show up? American Eagle/Aerie, please stop using Door Dash!

Same experience as another reviewer, absolutely archaic customer service, they wont return money for bras that are too big and are SHIPPING them back to me and taking refund back, I haven never had anything like this happen and in 2025 can say I havent seen customer service like this in 20 years. Will never buy again.

I bought an e-gift card and ultimately the order was cancelled with very little explanation. I chatted with customer service who told me that the order was cancelled because I didn’t provide a shipping address. I explained it was an e-gift so a shipping address was needed and I wasn’t asked for one. At that point she had no idea why it was cancelled albeit would escalate it “due to the nature of the issue”. The whole interaction was silly and disappointing. Customer service should be able to determine why an order was cancelled and/or if there is an issue with my account

I bought a pair of jeans from them on a whim. They fell apart on the first day I mean are you kidding?!?!

The worst retail experience I’ve ever had. I’m out £10 and never even received my actual order. They sent me someone’s else order including CONFIDENTIAL info about the other customer, and when I asked them to just send me the pants I ordered and I’d send the wrong ones back, they refused and said the only thing they could do is process a refund and have me place another order. The pants I had ordered originally were now out of stock by this point, and they still wouldn’t do anything to help me. And instead of refunding the full amount I paid plus the shipping for pants I never even received, they gave me a free shipping code to order with, and only gave me back the cost of the jeans and not the shipping. I’m so disappointed. Worst customer service ever. I will not be ordering from the UK American Eagle ever again.

Shady return policy - I’m out $50 because the tag was removed from a bra that didn’t fit. I promise I will NEVER give you another dime. I recommend getting better fitting bras literally anywhere else.