American Eagle Outfitters Opiniones 

Purchased a jeans from store on April 26,wore 2 times ,it was torn like 10 years old material, while stretching legs, notified store customer, refused to exchange.
Informed customer service online they don't have policy to handle it.

I’m disappointed with how my return has been handled. According to American Eagle’s stated return policy, “A full refund to the original form of payment will be issued within 5–7 days after we receive your return.” The timeline for processing has already passed. You received my return, but still have yet to process it, so the refund has yet to be issued. I’m asking American Eagle to honor its publicly advertised return and refund policies. I was told someone would look into this within 24-72 hours but no one did, so I’m taking it into my own hands. This is frustrating. I don’t recommend this place anymore. I’m constantly going back and forth with someone to “help me” and “get back to me”, but no one helps me or gets back to my emails!!!

Don't waste your time on this brand. I made an order including some pairs of leggings and a couple of bras and upon receiving it, I immediately noticed that one of the pair of leggings was used. It was stained, the inside label was cut off and only had one of the two outer labels (the ones usually stitched to the garment with size and model name) compared to the other pair I got. I contacted their Europe customer service right away sharing images and got a response fairly quickly, where they apologised and asked me to send over even more pictures, so that they could "share it with their warehouse operations in order to prevent this from happening again in the future". I happily obliged and they disappeared and closed my complaint ticket. I tried contacting them again and again and funnily enough, they would always respond when I made a new complaint, and say they had not received my extra photos and could I please share them, but never actually receive the photos and offer a resolution. Funny how they were receiving some emails from me but not others. Mind you - I started including ALL the photos they requested in my new complaints and they just disappeared. I gave up after about two weeks of this back and forth, but this is probably the worst customer service experience I've ever had when buying items online. I also want to point out that the actual quality of the leggings I purchased (which they sell at full price for over $60) is laughable. They are so so thin, I got a black pair (the one that was at the center of my complaint) which is passable because of the dark color, and a hot pink one that I cannot wear anywhere because they are so thin and so transparent, even with nude underwear underneath you can see through so I absolutely cannot wear them to go to the gym or to do yoga or to leave the house at all, really. What a waste of money! The only silver lining is that I also purchased a wireless bra which is actually super comfortable and supportive, so there's that. Stay away from this brand, especially if you're based in Europe because their customer service is really bad and the quality of the items overall NOT worth the price.

They are running a SCAM. I returned my items to them on 7th March and till date they have not refunded me. The customer care service is absolutely shit and are lying in every email.

My bill total is for GP 116 but the refund amount is 92 GBP.

Details below:

The full order value as well which was 158.90 (as per the email confirmation which includes free shipping and tax and duty as well as the discount of 68.10

One item was cancelled (less GBP 42), the total cost of the order now stands at GBP 116.90. My CC bill statement shows that I paid American Eagle 116.90.

Return 1: 5 panties (cost 10 GBP per item, total to be refunded is GBP 50 GBP

Return 2: 1 Sunnier Btra (cost 42 GBP), total to be refund is 42 GBP

Both Return Total GBP 92 GBP

However, as per their refund records (screenshots attached) : AE is refunding me only 64.40 GBP. WHere is the balance refund of GBP 27.60???||

Reason provided: Please note that the price you are currently viewing is without any promotion applied. Your order #A3GB25QGZWBJF8 has been granted a discount on the items you mentioned. As we didn't capture these specific amounts, only the total paid for these item(s) has been refunded back to your account.

I NEED MY FULL REFUND.

My friend went I went into Aerie to just look around and when I went to the dressing room to go try some items on my friend was waiting on me and one of your store associate’s walked up to her and said do you need a dressing room meanwhile she said no I’m just waiting on my friend which was me and then the girl said to my friend you wouldn’t fit into any of our clothes anyway….. like what kind of customer service is this sounds like we just hiring people just to hire! People have no common courtesy whatsoever and I would like to talk with a manager or have a reply because this is unacceptable and if this does not get taken care of I will call corporate!

I had some clothes that were gifted to me that didn’t fit or that I would have never worn. I returned the items for store merchandise credit due to them being gifts I was fine and prepared for that. I was issued the merchandise credit card and within 10 mins or less of the card being activated I had dropped it somewhere in the store. There was a certain associate that kept watching me. I immediately went to the lady who issued the gift card and asked her if she could deactivate the card and issue another one she called a manager over. The lady said sure there’s no problem with that. We know she didn’t leave the store so if we find it we’ll just throw it away. Immediately the lady who had been watching me the entire time I’d been in the store approached the desk and said no, no we can’t do that. I felt like maybe she saw me drop the card, something and had plans to use my card but I immediately called corporate and the next am they had mysteriously found my card hmmmm…I don’t believe in coincidences. Only incidences. This associate should be fired in my opinion because originally when I told her that I’d lost the cards she stated that she could help me look for it. Well immediately she broke off from me instead of helping me look for it. She went elsewhere, so she seemed very unconcern about where my card was or if even I found the card but sure as they was gonna issue me another one she had to jump in, so in my opinion, she was doing something grimy and again this is just my opinion, but something needs to be done about that employee because if she’s gonna steal from customersthen who’s to say she’s not stealing from the store

Order online still waiting after two weeks, i emailed them but no response.

Received vest from American Eagle at Christmas. Decided to return had receipt for purchase but tag was not on vest. BEWARE American Eagle does not take returns without tag on clothing. I have NEVER been refused a return when I had the cash register receipt. Evidently this is a policy of American Eagle but it is actually just poor customer service and another way to rip off the customer.

Thoroughly unhelpful customer service that is unwilling to help you reach a solution. It’s a shame because I liked their products but I will spend my money elsewhere.

Truly the worst customer service ever. Firstly, when placing my order I received an error message on their site that there was a technical issue with the website and it hadn’t been processed so I needed to try again. However, the order went through twice, so there was actually no technical error with the first one, and I received two emails saying I had ordered the same product twice! I contacted customer service immediately but they said they couldn’t cancel one of them but I would need to return it when I receive it, despite it being their fault. Not only that but they couldn’t give me assurance that I could return the duplicate order for free but instead I would have to reject it from the carrier- but what if I am not at home when it is delivered?!
Secondly I placed my order on 24 June, and was advised delivery is 5-8 working days, with a note that on rare occasions there may be 1 extra day requrired for processing. This makes 9 days maximum. The parcels have not been received. Edit: After chasing them, over 3 weeks have now past since placing my order and I have now received two emails saying that both orders have been lost by their logistics company and I have to wait a further 7 days for a refund to be processed if the packages are not located within the next week. I would definitely never buy from them again or recommend this company to anyone else! Absolutely awful service in every respect.

I was so excited to find that AE now has women's underwear. I have always bought Victoria's Secret and wanted to make a change. Unfortunately every pair of Aeri undies I bought has fallen apart or has holes after only about 2 months. VC undies last years!! Very disappointed!

I have bought all my underwear from them for years and they are so comfortable. However in the last few years the quality has gone way down. Underwear that I bought from them five years ago has held up until now, while underwear I bought only one year ago has the elastic coming apart, holes in the fabric, etc. I would rather pay a little more for better quality that will last longer.

They literally sent me a pair of DIRTY COOCHIE UNDIES I shizz you not, when I called customer service about it, they were not helpful at all! has anyone else ever had this issue where they received DIRTY freaking undies from them?!!! the unsanitary nature of this alone...

Worst store ever .in the earlier time they were so polite with customer but now they are taking money of ppl and canceling the orders with no clear reasons

Without fail, each time I reach out to AE for customer support the issue has been dealt with quickly. The support staff is competent and friendly. This has been the store that has given me hope after having so many poor experiences with other stores. Online and in person, I’ve never made a purchase and had any negative experience. This makes me so happy!

Buyer beware: you cannot return international items.

Aerie recently sent me a wrong sized item and when I tried to return or get a refund, and was unable to do so. They use DHL courier services for returns, of which they are no drop offs in my local metro area and I couldn’t schedule a pick up because of aeries system. I tried to contact customer service multiple times on multiple email contacts and they didn’t respond.

Shame, I typically like their stuff but their customer service and fraudulent claims of returning items means I won’t buy from them again.

First time ordering from this company. Was looking for some gifts and a couple items for myself.

Have to say support was awesome when I inquired on a couple items and had questions. Also got the items super quickly even though it was a holiday shipping time. Faster than many items I purchased!

Quality is better than I had thought it might be considering the prices, which was a great surprise. Bought some combos for pajamas as gifts and would purchase again.

Thank YOU for being my best Christmas shopping experience of 2021!

I ordered jeans 7 weeks (19th Nov) ago for Xmas presents. Delivery due 3 days later. It's now the 4th January and nothing has arrived. Worse still I have to deal with eshopworld their delivery partner. I have sent 6 emails to eshopworld and had one response to my first email which said on the 13th Dec they'd contact their delivery partner and get back to me. Well that was a lie and they have ignored evry email since. I have shopped with AE for years but this will be the last time and I would tell others to be very wary as I am far from being the exception

I work in Customer Service so I know the proper things you're to do and how to treat a customer and I have to say This Company goes above and beyond to assure they not only solve your problem,( which mine was a 3rd party company they'd used for shipping) but they are extremely kind in doing so. I've been shopping with this company for not just years but decades, as I started when my kids were teens & they're all grown with families of their own. Whi says you've got to be "Young" to Love American Eagle Clothes! I'll never wear "Mom Jeans etc" AE is the best, even a 53 year old Mom & Grandma can Rock an American Eagle Outfit anytime! 🤣 It'd be great if they used women of my age to model their clothes as well because a great product can look fabulous no matter the age! Stayce 💙

I had a great customer service experience that I just wanted to share. I asked about a package that took awhile to ship, they refunded not just my money right away but the $5 Real Rewards credit that I had spent on it and gave me a coupon. I shop at this company all the time and this was my only issue with them, which they immediately resolved.