American Eagle Outfitters Opiniones 

Horrible customer experience with aerie live chat. I made an order on accident as I was changing the address for shipping. I didn’t even select the right Payment method as I was trying to use a gift card and it defaulted to my credit card. I immediately told the agent to cancel my order so I could fix my address and change my payment method and they said they couldn’t do anything about it. Now my order is going to my old address, in a different city, and I am going to have to go through a hazzle trying to get my money back. Aerie needs to improve their customer service. Please look into Talkdesk or something.

Stopped making their most popular, flagship boybrief undies. 1. Why????? 2. When I emailed costumer service and asked if they were ever coming back, the rep told me they didn't see the product I was referencing online and to keep checking the website for my size. K.

They have since brought them back but only in a 3 pack and reading reviews the material is thin and I can see them falling apart after a few washes. Won't be purchasing ANYTHING from here anytime soon.

Spoke to Autumn over chat who was very rude. She didn't know what to do so she told me to call an agent on the phone instead. Got on the phone with someone named Rob who, like Autumn, acted extremely bothered and condescending. Both interactions took an hour of my time for an issue that was not my fault. I basically received a pair of leggings that were drenched in an unknown liquid. I had to waste my time with customer service who were so inefficient and I had to send it back with special instructions. A very disappointing experience.

I really like a lot of their products but their bathing suit tops run deceptively small. I even followed the size chart but the top I ordered is so small it’s uncomfortable and the least supportive thing I have owned (not the first time this has happened with them). I can’t believe they said people with a larger bra size could also fit into this because I am being squeezed out of every side just due to the lack of fabric. Very misleading

Die Produkte sind an sich schön und die Verarbeitung okay, aber der Kundenservice ist miserabel.
Laut Website war die Hose in meiner gewünschten Größe verfügbar. Die Bestellung lief ganz normal. Dann kam das Paket ohne Hose. Ich schreibe eine E-Mail.... Das ist übrigens nicht so leicht. Auf der Website kommt „404: Not found“, wenn man auf kontaktieren klickt. Schließlich habe ich aber eine Mailadresse gefunden.
Irgendwann kommt die Nachricht, dass der Artikel storniert wurde – angeblich nicht mehr vorhanden. Laut Website aber noch vorhanden und bestellbar. Nach einigen Tagen bekomme ich das Geld zurück. Der Kundenservice geht aber kein bisschen auf meine Mails ein. Ich habe mir explizit Hilfe gewünscht, da ich das passende Oberteil zur Hose erhalten habe und unbedingt die dazugehörige Hose wollte.
Ich vermutete, dass es nur ein Missverständnis war und bestellte mehrere Tage später noch einmal die Hose. Scheinbar war sie ja doch nicht ausverkauft oder wieder vorrätig. Gleiches Spiel noch einmal...
Ich habe das Geld wieder, aber immer noch nicht die Hose passend zum Oberteil. Und der Kundenservice schickt ausschließlich standardisierte Antworten.
Die Hose ist laut Website immer noch vorhanden, aber ich habe keine Lust das gleiche noch einmal durchzukauen.

EDIT: They changed their reward policy... I buy less from them now when it's not on special.
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I love their price and their collection. It goes on sale often and you can get nice clothes for a fair price. So far I'm very pleased with all the pieces I got.

Their policy are nice, and their customer service are very nice and answers questions promptly whenever I need help!

I used to struggle finding bra’s that fit for the longest time- atleast until i found aerie. I have the aerie sunnie bra in every color because its the only one that fits me. The quality is spectacular, even in other products such as their leggings. Im definitely glad I found this brand and urge everyone to try their products.

Everything I've bought from here has been so pretty! Their stores in malls have a really cute atmosphere to them too, with their cute encouraging messages on the mirrors and such. I also love how they have been so inclusive and diverse with their models for years now.

Their customer service is very nice, some of the nicer ones I've dealt with for sure, they don't sound like bots talking to you at all and are actually helpful!

Appalling.

The website clearly states that Aerie will cover customs and duty fees for French delivery.

This is not the case as I have received in the mail, a bill for customs and duty fees.

Aerie lie.

I have contacted their customer service on numerous occasions. Customer service refuse to take the matter in hand and sort this out directly with FedEx. They refuse to contact FedEx directly, even though I have copied in FedEx to my emails and the address is clearly visible in the scanned documentation.

This should not be my problem.

Sort it out.

Will never purchase from them again.

My absolute favorite company to buy swimsuits from. Their inclusive ad campaigns and focus on body positivity should be copied by all brands! Excellent quality of clothing as well - always the coziest materials. Highly recommend!

I had accidentally put in the wrong email on an online order so I did not receive a confirmation email and as it was my first time ordering online I was a bit panicked when the money was gone and I didn’t have a confirmation.
So I called their customer support and almost immediately I had a representative on the line helping me out - I believe her name was Delilah. She was extremely helpful especially since it took three different tries to find my order (due to me not having an account and giving the wrong number). I am not usually one to leave reviews but I was amazing with how quick and effective the help I received was!

Cute leggings and sports bras for cheap!

My absolute favorite company to buy bras and swimsuits from. Their inclusive ad campaigns and focus on body positivity should be copied by all brands! Excellent quality of clothing as well - always the coziest materials. Highly recommend!

My favorite online store by far! Started shopping at AE over 20 yrs ago and now shop for my daughter and myself.

They are amazing. Their customer service is great. I've ordered underwear several times & I've needed to return a few times due to the material of the underwear/fit not being what I expected. I'd try one on and send the rest back which they were OK with. They were extremely helpful throughout the processes. Finally, I found the underwear for me, & I ordered 20 of them. I can't thank them enough for being so patient with me, helping me, & being an all around awesome company to work with.

I was a loyal customer of AEO.

I was surprised when I bought something, had to pay more than £60 in customs fees, and I have also to pay for the shipping to return the items that I don't fit me.

Apparently, AEO closed all the stores in the UK and now this is the way they operate. What a shame!

I love the brand, but I cannot recommend it anymore.

I love this store and I have always been happy with the service. While there are probably underwear of better quality out there, they're more expensive, I feel like these are the best bang for your buck. Also Aerie does have some more expensive, better quality, and cheaper, less quality to choose from so you can spend more money if you want. But I've never felt like it was bad quality as all. The cloths are of great quality too. I've ordered online and bought in store and have always had a good experience. I even bought something online and returned it in the store, all I needed where the items and the receipt. No questions asked. I didn't even need the credit card I had used to purchase the items I could not believe how easy it was. When asking questions, over the phone and in person, I was always treated well and the employees where kind and patient. Highly recommend.