Previously I opened an account, mailing by post for bills payment, but I can’t have the consumed figures right away; therefore I tried to check online, but need to open a new account (where I can’t c... Ver más
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Consulta las opiniones de los clientes
I have already provided feed back on your customer servces. I do not understand this request. if it relates to the work to my water meter I must advise that despite assurances that the matter was bein... Ver más
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Your website needs consistent improvement. I do not have any possibility to choose how should I pay, only your proposition. My question is whether is normal to pay in July the water until March next y... Ver más
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My experience of moving house was made especially easier with the help of customer services. I was also advised re priority and low income tariff. Very very patient as I have hearing loss so coy don... Ver más
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Información sobre la empresa
Escrito por la empresa
We're committed to taking care of your water. We supply high-quality drinking water to 3.9 million customers. From finding and fixing leaks fast, to reducing what we take from the environment, we're doing everything we can to save water For out of hours support, please visit our website at affinitywater.co.uk
Información de contacto
Tamblin Way, AL10 9EZ, Hatfield, Reino Unido
- affinitywater.co.uk
3,5
Medio
2 mil opiniones
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
Ha contestado el 99% de las opiniones negativas
Suele responder en menos de 24 horas
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Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Great service regarding the subject…
Great service regarding the subject discussion at the time of the problem.
17 de julio de 2026
Respuesta de Affinity Water
Hi Francis Gould, this is wonderful to hear! :) Thank you for your 5-star review and for sharing your experience with us. We've passed this along to our team. - Tamara
Respuesta de Affinity Water
Hi customer, this is wonderful to hear! :) Thank you for your 5-star review and for sharing your experience with us. We've passed this along to our team. - Tamara
Respuesta de Affinity Water
Hi Karen Bartlett, this is wonderful to hear! :) Thank you for your 5-star review and for sharing your experience with us. We've passed this along to our team. - Tamara
It turned out to be quite expensive for…
It turned out to be quite expensive for me.
1 de julio de 2026
Respuesta de Affinity Water
Hi Mr G Singh & Mr D Aujla, thank you for sharing your feedback with us. We're sorry to hear about your experience and truly appreciate you bringing this to our attention.
We may reach out to you directly to gather more detail so that we can better understand the situation and work towards a resolution. Your experience matters to us and we want to make sure we get it right. - Thanks, Tamara
I found the customer service really…
I found the customer service really helpful and polite.
12 de junio de 2026
Respuesta de Affinity Water
Hi Kenneth Baker, this is wonderful to hear! :) Thank you for your 5-star review and for sharing your experience with us. We've passed this along to our team. - Tamara
I have already provided feed back on…
I have already provided feed back on your customer servces. I do not understand this request. if it relates to the work to my water meter I must advise that despite assurances that the matter was being actioned and that I shall be receiving a letter to this effect the silence continues. My initial request dates back to February.
26 de junio de 2026
Respuesta de Affinity Water
Hi Richard, thank you for taking the time to leave your feedback. We appreciate you taking the time to leave a review as it helps us what we're doing well and what we can improve.
We may reach out to you directly to get more information. Thanks again for your input. - Tamara
Respuesta de Affinity Water
Hi Tudor Stanean, thank you for sharing your feedback with us. We're sorry to hear about your experience and truly appreciate you bringing this to our attention.
We may reach out to you directly to gather more detail so that we can better understand the situation and work towards a resolution. Your experience matters to us and we want to make sure we get it right. - Thanks, Tamara
Reliable water supply but poor support
Reliable water supply. Expensive water. Not transparent for rates and no forecast about increasing prices in advance. Not very supportive to people with speech impairment like me.
16 de julio de 2026
Respuesta de Affinity Water
Hi Joey Lo, thank you for taking the time to leave your feedback. We appreciate you taking the time to leave a review as it helps us what we're doing well and what we can improve.
We may reach out to you directly to get more information. Thanks again for your input. - Tamara
It’s impossible to email you
It’s impossible to email you. I am a landlord living outside the UK - I cannot/do not want to spend ages in hold to ask for a refund.
Also- you owe me a refund and you haven’t refunded it or told me how you plan to refund me!!!
15 de julio de 2026
Respuesta de Affinity Water
Hi J Galenkamp, thank you for sharing your feedback with us. We're sorry to hear about your experience and truly appreciate you bringing this to our attention.
We may reach out to you directly to gather more detail so that we can better understand the situation and work towards a resolution. Your experience matters to us and we want to make sure we get it right. - Thanks, Tamara
Respuesta de Affinity Water
Hi crawford tshuma, this is wonderful to hear! :) Thank you for your 5-star review and for sharing your experience with us. We've passed this along to our team. - Tamara
Respuesta de Affinity Water
Hi Mr M A H Mousa, this is wonderful to hear! :) Thank you for your 5-star review and for sharing your experience with us. We've passed this along to our team. - Tamara
Helpful lady on the Whatsapp chat
The lady on the Whatsapp chat was great and helped me change my direct debit bank account details which I had been unable to do on line. She also gave me the link for the Priority Services Register which was very useful.
15 de junio de 2026
Respuesta de Affinity Water
Hi GillDH, thank you for sharing your review, we're glad you had a good experience with us! - Tamara
Respuesta de Affinity Water
Hi Festus Lawrence, this is wonderful to hear! :) Thank you for your 5-star review and for sharing your experience with us. We've passed this along to our team. - Tamara
Constant water supply
16 de julio de 2026
Respuesta de Affinity Water
Hi Mr P Eromosele, thank you for sharing your review, we're glad you had a good experience with us! - Tamara
Very high quailty
15 de junio de 2026
Respuesta de Affinity Water
Hi Mrs N Abdirahman, this is wonderful to hear! :) Thank you for your 5-star review and for sharing your experience with us. We've passed this along to our team. - Tamara
As I have arthritis i couldn't get down to read the meter the gentleman who came was prompt polite and friendly
The service i received whenever I contacted Afinity Water has always been very helpful.
18 de junio de 2026
Respuesta de Affinity Water
Hi Mrs P Digings, this is wonderful to hear! :) Thank you for your 5-star review and for sharing your experience with us. We've passed this along to our team. - Tamara
It was easy to navigate through and the…
It was easy to navigate through and the graphics were pleasant to the eyes
14 de julio de 2026
Respuesta de Affinity Water
Hi Mrs J Christie, this is wonderful to hear! :) Thank you for your 5-star review and for sharing your experience with us. We've passed this along to our team. - Tamara
I RECEIVED A BILL FOR OVER £900 FOR A…
i RECEIVED A BILL FOR OVER £900 FOR A HOUSE WITH 2 PEOPLE LIVING IN IT AND NO EXPLANATION AS TO WHY MY BILL SPIKED SO MUCH BETWEEN NOVEMBER AND DECEMBER. tHE CUSTOMER SERVICES REP SAID IT WAS ABNORMALLY HIGH AND WHEN i ASKED FOR THEM TO ARRANGE A CHECK AS TO WHY, THEY COULDN'T. THEY ARE WAYYY TOOO EXPENSIVE FOR THE SERVICE RECEIVED. NO METER READS FROM THE COMPANY, ONLY ESTIMATED BILLS. I WOULD RATHER BUY IN BOTTLED WATER FOR EVERYTHING, THAN EVER USE AFFINITY WATER AGAIN
16 de julio de 2026
Respuesta de Affinity Water
Hi Sarah, thank you for sharing your feedback with us. We're sorry to hear about your experience and truly appreciate you bringing this to our attention.
We may reach out to you directly to gather more detail so that we can better understand the situation and work towards a resolution. Your experience matters to us and we want to make sure we get it right. - Thanks, Tamara
Excellent service and always willing to…
Excellent service and always willing to help
30 de mayo de 2026
Respuesta de Affinity Water
Hi anouymously, this is wonderful to hear! :) Thank you for your 5-star review and for sharing your experience with us. We've passed this along to our team. - Tamara
Once I actually got through to speak to…
Once I actually got through to speak to someone she was extremely helpful informative. However despite being given a link still cannot log in on line.
14 de julio de 2026
Respuesta de Affinity Water
Hi margaret Greaves, thank you for taking the time to leave your feedback. We appreciate you taking the time to leave a review as it helps us what we're doing well and what we can improve.
We may reach out to you directly to get more information. Thanks again for your input. - Tamara
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