Previously I opened an account, mailing by post for bills payment, but I can’t have the consumed figures right away; therefore I tried to check online, but need to open a new account (where I can’t c... Ver más
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Consulta las opiniones de los clientes
I have already provided feed back on your customer servces. I do not understand this request. if it relates to the work to my water meter I must advise that despite assurances that the matter was bein... Ver más
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Your website needs consistent improvement. I do not have any possibility to choose how should I pay, only your proposition. My question is whether is normal to pay in July the water until March next y... Ver más
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My experience of moving house was made especially easier with the help of customer services. I was also advised re priority and low income tariff. Very very patient as I have hearing loss so coy don... Ver más
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Información sobre la empresa
Escrito por la empresa
We're committed to taking care of your water. We supply high-quality drinking water to 3.9 million customers. From finding and fixing leaks fast, to reducing what we take from the environment, we're doing everything we can to save water For out of hours support, please visit our website at affinitywater.co.uk
Información de contacto
Tamblin Way, AL10 9EZ, Hatfield, Reino Unido
- affinitywater.co.uk
3,5
Medio
2 mil opiniones
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
Ha contestado el 99% de las opiniones negativas
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Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Shocking service have know about hotter…
Shocking service having know about hotter summers and global warming for many years affinty water have done very little since privatisation to ensure supply but have paid out 100 of millions in dividends ! you can see where their priorities are !!
10 de julio de 2026
Opinión espontánea
Respuesta de Affinity Water
Hi Andy, thank you for letting us know about your experience. We're sorry to hear it didn’t meet your expectations, and we really appreciate you sharing this with us.-Freya
As a monopoly supplier I have no choice…
As a monopoly supplier I have no choice but to use you. This is like Sir Starmer asking me how he did today or worse Burnham - another item I will have no choice but to use. STOP with all the emails, you only serve to aggravate me more.
1 de abril de 2026
Respuesta de Affinity Water
Hi Mr Beken, thank you for letting us know about your experience. We're sorry to hear it didn’t meet your expectations, and we really appreciate you sharing this with us.-Freya
Very clear customer service and…
Very clear customer service and resolved all issues first time
10 de julio de 2026
Respuesta de Affinity Water
Hi Customer, this is wonderful to hear! :) Thank you for your 5-star review and for sharing your experience with us.- Freya.
The water service is very good
The water service is very good. It always arrives very clean. I really like the company. It’s the same at my new flat now, too. Thank you very much.
11 de julio de 2026
Respuesta de Affinity Water
Hi Sandra, this is wonderful to hear! :) Thank you for your 5-star review and for sharing your experience with us.- Freya.
Water
Sorting out our water meter and speaking with some one who was very helpful .Having a blue badge so we’re not on a hose pipe ban( not that I would use it excessively).
11 de julio de 2026
Respuesta de Affinity Water
Hi Christine, thank you for sharing your review, we're glad you had a good experience with us! - Freya.
Thank you to the lovely Kelly and her…
Thank you to the lovely Kelly and her colleague that I spoke with previously. Such a kind and informative experience. Kelly certainly knows how to put customers at their ease and unusually for these days, had empathy in bucket loads.
Best wishes Carol Sutton
11 de julio de 2026
Opinión espontánea
Respuesta de Affinity Water
Hi Carol, this is great to hear! :) Thank you so much for your 5 star review and taking the time to share your experience with us.
We've taken this on board and shared this with her team! -Freya.
The onboarding took some time
The onboarding took some time, they could probably send someone earlier to check the meter, because even the landlord does not have the key to open the door of that area. And yes, I had to call them several times to setup the account and get the meter reading.
20 de junio de 2026
Respuesta de Affinity Water
Hi Safayat Ullah, thank you for taking the time to leave your feedback. We appreciate you taking the time to leave a review as it helps us what we're doing well and what we can improve.
We may reach out to you directly to get more information. Thanks again for your input. - Tamara
Swift service
4 de julio de 2026
Respuesta de Affinity Water
Hi Nuha, this is wonderful to hear! :) Thank you for your 5-star review and for sharing your experience with us. We've passed this along to our team. - Tamara
I pay this company to deliver fresh…
I pay this company to deliver fresh water which is good. They also take payment for Thames water which pumps my sewage out into the environment.
10 de julio de 2026
Respuesta de Affinity Water
Hi Mr CS, thank you for sharing your feedback with us. We're sorry to hear about your experience and truly appreciate you bringing this to our attention.
We are a clean water company only and bill on behalf of Thames Water, we do not handle any sewerage/drainage. - Thanks, Tamara
Don't understand why you put we share…
Don't understand why you put we share your data with credit agencies, sound bit of fear tactics to me
10 de julio de 2026
Opinión espontánea
Respuesta de Affinity Water
Hi frank, thank you for sharing your feedback with us. We're sorry to hear about your experience and truly appreciate you bringing this to our attention.
We'd like to advise you that this is legal information we have to disclose to all customer, just like all other companies. Thanks, Tamara
This company needs to be renationalised…
I have just received an email from these people telling me of a hosepipe ban which contains the sentence "You do not have to do anything,your hosepipe use is not affected by this ban."
I have tried to login several times to get clarification and even after changing my password cannot do so.
This company is a joke and needs to be brought back into public ownership as a matter of urgency. And no I am not a socialist but a committed capitalist.
10 de julio de 2026
Opinión espontánea
Respuesta de Affinity Water
Hi Brian, thank you for sharing your feedback with us. We're sorry to hear about your experience and truly appreciate you bringing this to our attention.
We've reached out to you directly to gather more detail so that we can better understand the situation and work towards a resolution. Your experience matters to us and we want to make sure we get it right. Thank you for your patience and we look forward to hearing from you. - Thanks, Tamara
a leak in the road was reported 5 weeks…
a leak in the road was reported 5 weeks age, the first feed back online from Affinity water was it had been inspected but there was no leak (this was despite water running non stop down kerb into drain. Leak was reported again this time it was attended by 2 Affinity staff who spent a few minutes trying ti stop leak without success and stated road would need digging up. Three weeks later we were led to understand this work would be done on Thursday 9th July but nothing has happened. Following todays hosepipe ban I have again checked Affinity leak reporting page to see it now states a leak has been reported and will be investigated. This is what Affinity Water claims is proactice and positive leak response
10 de julio de 2026
Opinión espontánea
Respuesta de Affinity Water
Hi Test to fly, thank you for sharing your feedback with us. We're sorry to hear about your experience and truly appreciate you bringing this to our attention.
We've reached out to you directly to gather more detail so that we can better understand the situation and work towards a resolution. Your experience matters to us and we want to make sure we get it right. Thank you for your patience and we look forward to hearing from you. - Thanks, Tamara
very slow
changed there format to log in online.now like many others cant now log in.sent a message a few days ago.to go back to paper bills.no response they used to be on the ball.not now.
3 de julio de 2026
Opinión espontánea
Respuesta de Affinity Water
Hi David h, thank you for sharing your feedback with us. We're sorry to hear about your experience and truly appreciate you bringing this to our attention.
We've reached out to you directly to gather more detail so that we can better understand the situation and work towards a resolution. Your experience matters to us and we want to make sure we get it right. Thank you for your patience and we look forward to hearing from you. - Thanks, Tamara
Well received and well responded.
6 de julio de 2026
Respuesta de Affinity Water
Hi Hasina, this is wonderful to hear! :) Thank you for your 5-star review and for sharing your experience with us. We've passed this along to our team. - Tamara
I was completely happy with the service…
I was completely happy with the service offered by Affinity Water throughout my stay in Clacton
10 de julio de 2026
Respuesta de Affinity Water
Hi M.Pearson, this is wonderful to hear! :) Thank you for your 5-star review and for sharing your experience with us. We've passed this along to our team. - Tamara
Good service and helpful with house…
Good service and helpful with house move, easy to use online website
2 de julio de 2026
Respuesta de Affinity Water
Hi Mr David Parry-Jones, this is wonderful to hear! :) Thank you for your 5-star review and for sharing your experience with us. We've passed this along to our team. - Tamara
Respuesta de Affinity Water
Hi Elaine Evans, this is wonderful to hear! :) Thank you for your 5-star review and for sharing your experience with us. We've passed this along to our team. - Tamara
Respuesta de Affinity Water
Hi Gillian Tarbet, this is wonderful to hear! :) Thank you for your 5-star review and for sharing your experience with us. We've passed this along to our team. - Tamara
Still unable to access my online…
Still unable to access my online account and you sent me a paper bill for £4.10.....
9 de julio de 2026
Respuesta de Affinity Water
Hi customer, thank you for sharing your feedback with us. We're sorry to hear about your experience and truly appreciate you bringing this to our attention.
We may reach out to you directly to gather more details so that we can better understand the situation and work towards a resolution. Your experience matters to us and we want to make sure we get it right. - Thanks, Tamara
weak shower power
one of your staff has left me with a sub functional shower. the new valve has reduced the shower power too much and so i cannot have an adequate shower.
wouldnt mind if the shower head was reverted back to its original set up
9 de julio de 2026
Respuesta de Affinity Water
Hi nick, thank you for sharing your feedback with us. We're sorry to hear about your experience and truly appreciate you bringing this to our attention.
We may reach out to you directly to gather more details so that we can better understand the situation and work towards a resolution. Your experience matters to us and we want to make sure we get it right. - Thanks, Tamara
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