Affinity Water Opiniones 

Account was easy to set up and customer services ver informative and attentive.

Great company to do business with

Person on the phone was excellent, your website is absolute. CRAP, sort it out

Closing complaints without resolving it.
If you report complaint again then shows duplication of complaint and close it.
Zero accountability and responsibility regarding water leakage and meter reading.

When logging, couldn’t proceed without password change. Changed password and now does not recognise new password!!

My experience of moving house was made especially easier with the help of customer services.
I was also advised re priority and low income tariff.
Very very patient as I have hearing loss so coy don't hear very well but lady persevered with me.

Easy and quick service

The guy i spoke with was very helpful, polite and
professional
Thank you

Sorted out closure of account in my fate father's name efficiently. Very helpful

The app didn't recognise my new postcode and as a consequence I couldn't close my old account, nor could I make any further progress or leave messages. The chat function was also closed. Ironically, the app also includes a link to find out who the new water supplier is and the postcode could be found.

Very easy to sign up with Affinity water 💧 my bill was worked out and I'm happy with the amount for the year, having the app makes life so much easier.👍😊

Got a letter out of nowhere demanding payment within days and threatening to report me to credit agencies — for a bill I never actually received, on an account that had somehow been deleted with zero explanation.

Called to get it sorted and the advisor couldn't give me a case reference, a call reference, or anything close to an actual answer. When I pushed for a written summary of the call, I got an audible sigh and a "we don't really do that."

Tried the complaints line and WhatsApp after that. Nothing back. No explanation for the deleted account, no breakdown of what I supposedly owe, no acknowledgment really.

If you're going to send out payment demands with real deadlines and credit report threats, the least you can do is actually help when someone tries to sort it out.

This felt like being brushed off at every turn. Taking it to CCW since Affinity clearly isn't bothered. Wouldn't recommend if you have any say in your supplier.

I was taking long to connect on phone with customer service, long waiting but I was glad to be able to whatsup and talk about my issus. I got all my answer from service

I was concerned about the quality of water for drinking in our house. The response sounded like someone was reading from a pre-prepared sheet of paper. Unsympathetic that 2 OAPs cannot address our concerns as to the quality recently but given the continual run around saying that they no longer check domestic water supplies to customers. We think they mean send someone out.

I rang to report issues on the 13th July re with my flow rate which has got much worse since the beginning of June. Standard flow rate is 9litre per minute. We're getting just 2. This means we cannot run a full cycle on our washing machine. The dishwasher will not work as there's not enough water meaning hand washing that uses more water. But then we're told we're in a high usage area and there's a Hosepipe ban soon. It would be nice if we had enough pressure for a Hosepipe. We maybe un a high usage area but other houses not 100 meters away DO NOT have this issue, just 3 houses in our row and I stated this. To me this indicates a water leakage but they weren't even considering that and was told everyone is in the sane situation. They may have a lower flow rate but not low enough that appliances won't work. We can't run a tap if we've flushed the toilet, how is that acceptable but the customer service person I spoke with basically said that's how it is. Couldn't give me answers on other than its reviewed daily... my water isn't reviewed daily it's been like this since the beginning of June. Its not like we can change supplier ... extremely poor service.

Previously I opened an account, mailing by post for bills payment, but I can’t have the consumed figures right away; therefore I tried to check online, but need to open a new account (where I can’t chose my previous account….), that mixed up 2 accounts and confused by the money owed…..
Glad that your staff explained clearly what happened in both of my accounts, and solved the problem. Thank you so much.

Ist experience of Affinity Water after moving into the area. Bill arrived with spelling mistakes in my name so I phoned them. Admitidly, a 20 minute wait to speak to someone but when I did, I was really pleased.
Helpful, thoughtful and considerate. The young man I spoke to was superb. A real credit to the company.