Previously I opened an account, mailing by post for bills payment, but I can’t have the consumed figures right away; therefore I tried to check online, but need to open a new account (where I can’t c... Ver más
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Consulta las opiniones de los clientes
I have already provided feed back on your customer servces. I do not understand this request. if it relates to the work to my water meter I must advise that despite assurances that the matter was bein... Ver más
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Your website needs consistent improvement. I do not have any possibility to choose how should I pay, only your proposition. My question is whether is normal to pay in July the water until March next y... Ver más
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My experience of moving house was made especially easier with the help of customer services. I was also advised re priority and low income tariff. Very very patient as I have hearing loss so coy don... Ver más
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Información sobre la empresa
Escrito por la empresa
We're committed to taking care of your water. We supply high-quality drinking water to 3.9 million customers. From finding and fixing leaks fast, to reducing what we take from the environment, we're doing everything we can to save water For out of hours support, please visit our website at affinitywater.co.uk
Información de contacto
Tamblin Way, AL10 9EZ, Hatfield, Reino Unido
- affinitywater.co.uk
3,5
Medio
2 mil opiniones
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
Ha contestado el 99% de las opiniones negativas
Suele responder en menos de 24 horas
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
When I moved to my new address and…
When I moved to my new address and notified you, I noticed you still had my old address for my supply address WRONG. My new address is both my supply and bill address.
9 de julio de 2026
Respuesta de Affinity Water
Hi customer, thank you for taking the time to leave your feedback. We appreciate you taking the time to leave a review as it helps us what we're doing well and what we can improve.
We may reach out to you directly to get more information. Thanks again for your input. - Tamara
Affinity water have been genuinely…
Affinity water have been genuinely helpful all sorted smoothly.
14 de junio de 2026
Respuesta de Affinity Water
Hi MR SYEDMUHAMMADALI RIZVI, this is wonderful to hear! :) Thank you for your 5-star review and for sharing your experience with us. We've passed this along to our team. - Tamara
excellent service
Complaint listened to and eventually resolved, after second phone call. Very helpful and patient.
1 de julio de 2026
Respuesta de Affinity Water
Hi Carole, this is wonderful to hear! :) Thank you for your 5-star review and for sharing your experience with us. We've passed this along to our team. - Tamara
Affinity Water was excellent and gave…
Affinity Water was excellent and gave me excellent services and support. I strongly recommend it to any new client.
9 de julio de 2026
Respuesta de Affinity Water
Hi Mustafa Eshtewi, this is wonderful to hear! :) Thank you for your 5-star review and for sharing your experience with us. We've passed this along to our team. - Tamara
Your website needs consistent…
Your website needs consistent improvement. I do not have any possibility to choose how should I pay, only your proposition. My question is whether is normal to pay in July the water until March next year. Who can guarantee that we’ll be alive until then? It’s time to review your policy. In other places, Wales for example you pay after you use it and I believe this is the normality.
6 de julio de 2026
Respuesta de Affinity Water
Hi Liliana Bulgarea, thank you for taking the time to leave your feedback. We appreciate you taking the time to leave a review as it helps us what we're doing well and what we can improve.
We may reach out to you directly to get more information. Thanks again for your input. - Tamara
Overcharged for years
Horrendous service. We moved into our rental flat 4 years ago and received an excruciatingly high bill (over double a household of our size by Affinity’s own calculations). We then tried to sort this out for 3 years! Multiple visits from Affinity, hours spent over the phone and we still got nowhere. When you speak to them they don’t know what they’re doing, give you factually incorrect information and contradict each other. Ultimately we’ve paid more than double what we should have, experienced years of stress and Affinity have been useless. They just want your money and don’t want to fix any issues.
9 de julio de 2026
Opinión espontánea
Respuesta de Affinity Water
Hi SN, thank you for sharing your feedback with us. We're sorry to hear about your experience and truly appreciate you bringing this to our attention.
We've reached out to you directly to gather more detail so that we can better understand the situation and work towards a resolution. Your experience matters to us and we want to make sure we get it right. Thank you for your patience and we look forward to hearing from you. - Thanks, Tamara
Account is still not working not able…
Account is still not working not able to login
1 de julio de 2026
Respuesta de Affinity Water
Hi Mr G Kumar, thank you for sharing your feedback with us. We're sorry to hear about your experience and truly appreciate you bringing this to our attention.
We may reach out to you directly to gather more detail so that we can better understand the situation and work towards a resolution. Your experience matters to us and we want to make sure we get it right. - Thanks, Tamara
Respuesta de Affinity Water
Hi Beata, this is wonderful to hear! :) Thank you for your 5-star review and for sharing your experience with us. We've passed this along to our team. - Tamara
Threats
I moved house they sent me a bill but combined both houses yet the bill for new place is more than months at old place weeks at new place,I think there trying to get me to pay for the last occupancy of house,well that’s not happening you need to chase them,I will also be contacting the ombudsman as there threats to affect my credit if I don’t pay,I always pay my bills as long as there correct,I’ll also be speaking to local mp about this,
9 de julio de 2026
Opinión espontánea
Respuesta de Affinity Water
Hi Andy, thank you for sharing your feedback with us. We're sorry to hear about your experience and truly appreciate you bringing this to our attention.
We've reached out to you directly to gather more detail so that we can better understand the situation and work towards a resolution. Your experience matters to us and we want to make sure we get it right. Thank you for your patience and we look forward to hearing from you. - Thanks, Tamara
Not impressed
I notified you that I was moving in a month and you billed me for the property that I haven’t even moved into yet. Your customer service representative tried explaining it to me and just left me more confused as to why I should pay for something I haven’t had and when I said this she told me I should have waited until I moved before notifying you!
25 de junio de 2026
Respuesta de Affinity Water
Hi Margaret, thank you for sharing your feedback with us. We're sorry to hear about your experience and truly appreciate you bringing this to our attention.
We may reach out to you directly to gather more detail so that we can better understand the situation and work towards a resolution. Your experience matters to us and we want to make sure we get it right. - Thanks, Tamara
Bad website and wait time
Whilst the people on the helpline were pleasant the terrible website that doesn’t work and hour wait to talk to someone made the overall experience bad.
25 de junio de 2026
Respuesta de Affinity Water
Hi Zakir, thank you for taking the time to leave your feedback. We appreciate you taking the time to leave a review as it helps us what we're doing well and what we can improve. Thanks again for your input. - Tamara
Good service
Very straightforward
Easy to contact and do what I required to do
Staff polite and knowledgeable
26 de junio de 2026
Respuesta de Affinity Water
Hi Nicholas, thank you for sharing your review, we're glad you had a good experience with us! - Tamara
Easy to use online account.
2 de julio de 2026
Respuesta de Affinity Water
Hi Edward Stobbs, this is wonderful to hear! :) Thank you for your 5-star review and for sharing your experience with us. We've passed this along to our team. - Tamara
Excellent customer care service
Excellent customer care service, helping to the nation.
9 de julio de 2026
Respuesta de Affinity Water
Hi Arumugam Sivalokanathan, this is wonderful to hear! :) Thank you for your 5-star review and for sharing your experience with us. We've passed this along to our team. - Tamara
Respuesta de Affinity Water
Hi oladejo olaleye, this is wonderful to hear! :) Thank you for your 5-star review and for sharing your experience with us. We've passed this along to our team. - Tamara
good service.
9 de julio de 2026
Respuesta de Affinity Water
Hi customer, thank you for sharing your review, we're glad you had a good experience with us! - Tamara
Respuesta de Affinity Water
Hi FAnthony, this is wonderful to hear! :) Thank you for your 5-star review and for sharing your experience with us. We've passed this along to our team. - Tamara
Respuesta de Affinity Water
Hi FundiswaJeyi, this is wonderful to hear! :) Thank you for your 5-star review and for sharing your experience with us. We've passed this along to our team. - Tamara
Very poor service
Very poor service, everything was made more difficult than necessary
1 de julio de 2026
Respuesta de Affinity Water
Hi tomjobrien, thank you for sharing your feedback with us. We're sorry to hear about your experience and truly appreciate you bringing this to our attention.
We may reach out to you directly to gather more detail so that we can better understand the situation and work towards a resolution. Your experience matters to us and we want to make sure we get it right. - Thanks, Tamara
Respuesta de Affinity Water
Hi customer, this is wonderful to hear! :) Thank you for your 5-star review and for sharing your experience with us. We've passed this along to our team. - Tamara
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