Previously I opened an account, mailing by post for bills payment, but I can’t have the consumed figures right away; therefore I tried to check online, but need to open a new account (where I can’t c... Ver más
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Consulta las opiniones de los clientes
I have already provided feed back on your customer servces. I do not understand this request. if it relates to the work to my water meter I must advise that despite assurances that the matter was bein... Ver más
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Your website needs consistent improvement. I do not have any possibility to choose how should I pay, only your proposition. My question is whether is normal to pay in July the water until March next y... Ver más
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My experience of moving house was made especially easier with the help of customer services. I was also advised re priority and low income tariff. Very very patient as I have hearing loss so coy don... Ver más
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Información sobre la empresa
Escrito por la empresa
We're committed to taking care of your water. We supply high-quality drinking water to 3.9 million customers. From finding and fixing leaks fast, to reducing what we take from the environment, we're doing everything we can to save water For out of hours support, please visit our website at affinitywater.co.uk
Información de contacto
Tamblin Way, AL10 9EZ, Hatfield, Reino Unido
- affinitywater.co.uk
3,5
Medio
2 mil opiniones
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
Ha contestado el 99% de las opiniones negativas
Suele responder en menos de 24 horas
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
My bill went up 100% and you’re still…
My bill went up 100% and you’re still pumping shit into the rivers
9 de julio de 2026
Respuesta de Affinity Water
Hi customer, thank you for sharing your feedback with us. We're sorry to hear about your experience and truly appreciate you bringing this to our attention.
We'd like to advise you that we are a clean water company only and do not handle sewerage/drainage. Thanks, Tamara
Domestic leak
Prompt, efficient and helpful staff dealt with a complicated issue around a domestic leak resulting in a leak allowance. Phones were answered quickly and staff understood the problem and went out of their way to be helpful.
9 de julio de 2026
Respuesta de Affinity Water
Hi Frank, this is wonderful to hear! :) Thank you for your 5-star review and for sharing your experience with us. We've passed this along to our team. - Tamara
Respuesta de Affinity Water
Hi Akeem, this is wonderful to hear! :) Thank you for your 5-star review and for sharing your experience with us. We've passed this along to our team. - Tamara
I have only ever received a very high…
I have only ever received a very high level of service through out the years that I’ve been a customer. My bill is always fair and reasonable each month.
9 de julio de 2026
Respuesta de Affinity Water
Hi Miss A P P Da Silva, this is wonderful to hear! :) Thank you for your 5-star review and for sharing your experience with us. We've passed this along to our team. - Tamara
Their customer service is top notch and…
Their customer service is top notch and rates are very fair camparing with other comapnies. Il rate 10/10
1 de julio de 2026
Respuesta de Affinity Water
Hi Catherine Mbiriri, this is wonderful to hear! :) Thank you for your 5-star review and for sharing your experience with us. We've passed this along to our team. - Tamara
Respuesta de Affinity Water
Hi Mr R Ahamed & Ms A Kaleel, thank you for sharing your feedback with us. We're sorry to hear about your experience and truly appreciate you bringing this to our attention.
We may reach out to you directly to gather more detail so that we can better understand the situation and work towards a resolution. Your experience matters to us and we want to make sure we get it right. - Thanks, Tamara
Staff were excellent and very helpful…
Staff were excellent and very helpful Iwould highly recommend your company and services
24 de junio de 2026
Respuesta de Affinity Water
Hi Roger, this is wonderful to hear! :) Thank you for your 5-star review and for sharing your experience with us. We've passed this along to our team. - Tamara
Offer free product to save water
Offer free product to save water. That’s great Only 4 stars as have to pay standing charge upfront plus no smart meters
9 de julio de 2026
Respuesta de Affinity Water
Hi Julian Humphrey, thank you for your feedback. It really helps us understand what we can improve. We appreciate you sharing your thoughts. - Thanks, Tamara
Friendly staff and received my rebate…
Friendly staff and received my rebate quickly
22 de junio de 2026
Respuesta de Affinity Water
Hi Karen Kutuk, this is wonderful to hear! :) Thank you for your 5-star review and for sharing your experience with us. We've passed this along to our team. - Tamara
Respuesta de Affinity Water
Hi Mrs M Reju, this is wonderful to hear! :) Thank you for your 5-star review and for sharing your experience with us. We've passed this along to our team. - Tamara
Respuesta de Affinity Water
Hi Mrs M A Adewuyi, this is wonderful to hear! :) Thank you for your 5-star review and for sharing your experience with us. We've passed this along to our team. - Tamara
Fast and efficient service
Fast and efficient service, very pleased with the outcome.
9 de julio de 2026
Respuesta de Affinity Water
Hi Sid Vasili, this is wonderful to hear! :) Thank you for your 5-star review and for sharing your experience with us. We've passed this along to our team. - Tamara
I ahve asked for a smart meter to be…
I ahve asked for a smart meter to be installed and the waiting list is 2.5 months so I am forced to continue to pay your exorbitant standard non-smart meter rate for this period (£71pm).
2 de julio de 2026
Respuesta de Affinity Water
Hi Herbert, thank you for sharing your feedback with us. We're sorry to hear about your experience and truly appreciate you bringing this to our attention.
We may reach out to you directly to gather more detail so that we can better understand the situation and work towards a resolution. Your experience matters to us and we want to make sure we get it right. - Thanks, Tamara
I’ve just moved into the area and…
I’ve just moved into the area and Affinity Water made the experience so much easier! Excellent service! Thank you.
24 de junio de 2026
Respuesta de Affinity Water
Hi Stacy Ottolangui, this is wonderful to hear! :) Thank you for your 5-star review and for sharing your experience with us. We've passed this along to our team. - Tamara
Respuesta de Affinity Water
Hi NITHIN JACOB, thank you for sharing your feedback with us. We're sorry to hear about your experience and truly appreciate you bringing this to our attention.
We may reach out to you directly to gather more detail so that we can better understand the situation and work towards a resolution. Your experience matters to us and we want to make sure we get it right. - Thanks, Tamara
Respuesta de Affinity Water
Hi Carole Russell, thank you for sharing your review, we're glad you had a good experience with us! - Tamara
Respuesta de Affinity Water
Hi Mr S Ng & Mr Y S Chan, thank you for your feedback. It really helps us understand what we can improve. We appreciate you sharing your thoughts. - Thanks, Tamara
Excellent service
8 de julio de 2026
Respuesta de Affinity Water
Hi David French, this is wonderful to hear! :) Thank you for your 5-star review and for sharing your experience with us. We've passed this along to our team. - Tamara
One day after reporting the leak a…
One day after reporting the leak a member of staff assessed the situation and let me know the problem would be fixed within 10 days. And it was! 🙂
21 de junio de 2026
Respuesta de Affinity Water
Hi ANN B., this is wonderful to hear! :) Thank you for your 5-star review and for sharing your experience with us. We've passed this along to our team. - Tamara
I emailed you twice and spoke to two of…
I emailed you twice and spoke to two of your staff.
I told them we are using more water flushing the toilet due to a bowel problem.
Both of your staff promised to send a link to see if we could get a discount, but no link.
5 de julio de 2026
Respuesta de Affinity Water
Hi David Helsdown, thank you for taking the time to leave your feedback. We appreciate you taking the time to leave a review as it helps us what we're doing well and what we can improve.
We may reach out to you directly to get more information. Thanks again for your input. - Tamara
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