Affinity Water Opiniones 

Not much to share. I didn’t felt it as a Utility service company.

My personal experience with Affinity water has been brilliant.
My bills are cheap.
Never had a hosepipe ban in my area.
They do home checks for free to see where you can save water.

Im not sure as to the quality of the company, but my girlfriend was shouted at by 2 men in an affinity water van, she called highly inappropiate slurs.

Horrible, traumatising experience for a vulnerable person with multiple disabilities and chronic pain, who has trouble keeping information together. They are demanding £1000 for the last 9 months alone, and I am receiving Universal Credit, as well as PIP. I have spoken with these people a few times but they don’t help a lot. I hardly use water. My carer makes sure to not use too much, also. I understand it takes me a few months to one year to collate information but I am doing my best. Shame on Affiniry Water. They are scammers of the highest order!

12 months ago, I complained to the CEO, Mr Haslett, because of my concerns that I was being overcharged for my water supply. He did not respond.
In January 2026, I cancelled my existing monthly direct debit of £44, because Affinity were going to increase the amount to £60+.
I was immediately refunded the £80+ that my account was in credit.
Today I have paid the 6 monthly charge of £232, which equates to approx. £39 per month.
Out of interest, I went through the process of setting up a new DD and was quoted £66 per month. Food for thought.
Update. Having provided the info that was requested, it's no real surprise that I have yet to hear from Affinity Water. In the meantime, I have advised all my friends and acquaintances, to check their accounts to establish if they are also being penalised for paying monthly by DD. Watch this space.

Good company but makes it extremely hard and complicated to close the account when moving home

Stuart and Mark from the plumbing section were totally amazing in helping me. I cannot thank them enough. They went way above and beyond. Thank you so very much!

My account is still registered in joint names although I divorced over 40 years ago and am not able to change this.
Plus your regular e-mails are of no use - nothing everyone does not already know

It is ridiculous that the staff are made to wear boots and trousers when it is 32 degrees outside!! Great service but poor standards on looking after employees from Affinity Water!

I've just moved to the area. Can't even create an account to submit a meter reading to ensure I am billed correctly. They've failed at literally the first hurdle.

This company is awful, terrible service, I raised a complaint as I receive the most awful customer service. No one could answer my queries I was on the phone for a long time ...hours. Received a letter back disputing everything I said by Patrick Thorne from customer relations. No direct telephone number tried to call back was placed on long call holds yet again.
No wonder the company has long call holds and such a terrible service as the Customer Relations Department does not even try to engage with its customers when they have a complaint they just write to you, disagreeing with everything you said.

7 days trying to support an individual to set up an account, countless phone calls and still the same issue of not being able to progress.
Funny how there is no issue taking his money every month.

Affinitywater simple the best water company in uk,5 ⭐ star,there are excellent in service, polite and helpful.

I today had a conversation with a very helpful call handler called Tony who after hearing what’s happened at our property put me through to the complaints department. Other call handlers have not used their common sense and just told us “” there is nothing we can do “ so Tony thank you for your help it’s much appreciated. Tony put me through to Philip from the complaints department who again tried his best to help us and whilst he couldn’t deliver water to our property he did put £50 in my bank to cover some of the cost of water that we have had to buy. Moving forward he is ringing me back on Friday to see if we get the all clear from Pest Control. As I have said to him had this happened to someone that was housebound it would have been a disaster. Affinity need to take a long look at their guidelines and realize that one size does not fit all! Each case needs to be assessed separately . Feeling a bit better about it all now both Tony and Philip listened and did not read off a script like some do . Tina Rumsey

I am extremely disappointed with Affinity Water. I informed them that I had moved out over three months ago, received my final bill, and paid it in full. They confirmed my move and that the account would be closed. Despite this, they have now opened another account at my old address in my name only and are sending me bills for a property I no longer live in. I also have an active account at my new address, so how can I be responsible for two different addresses at the same time? Even more confusing, the original account was in both my and my ex-husband's names, but the new account is only in my name. This has caused unnecessary stress and wasted my time trying to fix a mistake that should never have happened. Very poor administration and customer service. I expect this issue to be resolved immediately.
Account number 2538782-1 for old address irina zele

They have blocked off the road parallel to my road of residence where a quiet road (mine) has been converted into a Formula One race track from 06h00 - 23h30 every single day this weekend.
Cars come speeding down our road creating a lot of noise and making it dangerous as a result for the residents. Furthermore there are no contractors working on the closed bit of road. Affinity water has decimated the week for all the residents in my road. Shameful to say the least.
Edited this review after they responded with an empty gesture. No one has had the decency to contact me. If you are considering them as a supplier I would suggest going elsewhere.

During the last few days I have failed to log into my Affinity account. Whenever I have tried to log in the same message is displayed indicating that some people are not able to log in and that they are working on it. This is showing its usual incompetence based on its very poor change to smart water meters.

Let me set the scene; the location is where the access road to a busy, farm based, Business Park joins an, also busy, arterial road. The water main runs underneath the access road close to its junction with the main road. There is no other pipe along this road, no drain, no sewer etc because it’s out in the sticks. This is a notorious location for water leaks; there have been many leaks repaired in this location in the past and, obviously, Affinity will have a record of these leaks.
Late afternoon 9/6/26 I noticed what appeared to be the start of a leak coming up through the access road above the water main. By the morning of the 10/6/26 the leak had developed further and water was starting to run down the main road. I reported this leak to Affinity through their website. At 11.34 that same morning I received an email saying my leak report had been closed because Affinity’s technician had visited and found that it was drainage water and there were no leaks on their pipes in the surrounding area. Subsequent to this Affinity posted on their website ‘Our laboratory has confirmed that the leak is drainage water and is not from our clean water supply network’. On the 12/6/26 I sent a message through their website stating that the leak had been misidentified as drainage water and there were no drains in the area. Affinity did not acknowledge or respond to my message in any way.
The water continued to run down the road, increasing in volume day by day, and running further down the road as each day passed. On the 17/6/26 I received a text from Affinity notifying me they were going to fix a leak, but it was not the one I had identified. They claimed it was a leak nearer to a property about 200 metres further down the road in the direction the water was flowing but there was no water coming to the surface in the location they described.
The following morning, 18/6/26, they had set up traffic lights in the area identified in their text. Around mid morning I walked down the road to see what was going on, by this time the traffic was sloshing through the water from the leak I had reported and running right through the area which they had coned off. It was really weird to see that a contractor was walking about in the leaking water with a leak detector trying to detect some other leak which had not actually leaked to the surface while ignoring the actual, obvious leak. Over the next five days (including a break for the weekend of course) they dug a hole and patched it up again, whether or not they found a leak in that location I do not know. This took us up to the 22/6/26 by the time they finished reinstating that bit of work.
On the night of 22-23/6/26 they moved they traffic lights to the location where I had reported the leak on the 10/6/26. Apparently they had finally acknowledged the reality that the leak I had reported on the 10/6/26, which they had claimed was drainage water, was actually Affinity’s clean water! They stopped the water leaking on the 23/6/26.
Affinity is the company that extols us all to save water and claims they have all sorts of sophisticated ways of detecting leaks. However, their failure to correctly identify a clean water leak wasted many thousands of gallons of water which was leaked onto the road in the 14 days between their misidentification of the leak and the date it was fixed. It was truly bizarre to see them working within a stream of leaking water to find and, presumably, fix a leak which had not surfaced instead of prioritising the obvious leak which was wasting thousands of gallons of water every day. This is the sort of service we all pay their rip off prices for! Someone senior within Affinity should investigate this fiasco and establish whether what went on as regards identifying the source of the leakage and fixing a non obvious leak as a priority instead of the obvious leak was simply incompetence, in which case retraining is needed, or whether there is some other, maybe more concerning, reason behind these bizarre actions.
If Affinity wishes to verify this information my leak report number was 131855 and the Affinity works reference for fixing the leak was MX04410339217.

Subject: Re: 1471509 // RW

Dear Ronnie/Hayley.
So, long after the 90 days I was originally given for the meter to be fitted correctly, I finally get a date for June 23rd. Well guess what? a no show.
But this morning at 8am a young man arrives to fit a new smart meter. well guess what? He then tells me that he cannot fit the new smart meter, because the original meter has been fitted incorrectly.
Where do we go from here? another 90 days? sometime in the new year? I do hope the new smart meters are smarter than the suppliers.