AIB Opiniones 887

I cancelled direct debit 3 times over several months and AIB still let city bin take 126 euros out of account, untrustworthy bank, avoid like the plague, will be closing my account

At the time of applying for a credit card, it was advertised that an authorised user could be added but during the application process it was advised that a form would issue the card to complete. No form arrived and when I followed up I was advised this option had been discontinued after I was approved but it was not forewarned or advertised anywhere. Blatantly misleading customers and falsely advertising services.

I have been able to insure several things with AIB and always a swift reply and customer service that picks up the phone.
So far no complaints but pleasantly surprised.

Excellent service from call centre credit card division.

AIB a bank for the Middle Age. I am a customer and I rely mostly on my Bank of Ireland account. With AIB I need a card reader to make a bank transfer. AIB lives in the Middle Ages, I cannot access the app on my phone if the time on my phone is a few minutes early or late. ONLY TROUBLE with AIB. Quarterly fees more expensive that BOI.

Solid. Great customer service. Secure.

AIB Travel insurance seems to have a reason not to pay out. Under written by Chubb.
On September 15th we arrived at Terminal 2 for our Aer Lingus flight. The Terminal itself however was shutdown due to a power failure. It took us 90 minutes just to get into the Terminal, which was heavily congested with passengers and baggage handling which didn't work.
The up-shot of this disaster is, that we missed our flight.
Aer Lingus had no other options for us and as we were trying to get to Edinburgh as my mother had been admitted to hospital, it was rather urgent.
We decided to pay the extra and booked a Ryanair flight which had 2 seats available in 3 hours time.
I decided to claim recompense from Aer Lingus. They refused, so I resorted to my Travel Insurance.
Surely the would pay out for a missed flight, which was no fault of mine.
No, because a faulty Terminal was not listed under any policy section. EU 261 regulation does not apply as the flight was not delayed. Just me and my wife.

Tried to open a business account, took 2 hours to complete their 28 page very complicated application form online. Waited 1 week, then it got rejected due to an address typo and the business area not matching the Companies Office exactly. Crazy stuff, no email or call asking me to correct the errors, just Voided. Only solution is to start the online process again from the start (and probably make the odd error for it to be rejected again) or have them post out a 28 page paper form for you to complete again from scratch (and probably make mistakes as its so complicated) and post back and forward between other required signatories and AIB. Do not even attempt to open a business bank account with AIB if you value your mental health. When you call their staff they are also condescending and unhelpful. Avoid this bank, it's Mickey Mouse.

Contacted AIB online banking Dec 15th to get my Internet banking registered to new device, after my original phone was taken. James (Kelly?) provided an excellent customer service experience - friendly, reassuring, knowledgeable and capable - I finished my call with him totally aware that I was in safe hands. Really top class customer service - thank you James!

Customer service is slow and the complaint system is sh!t.

Horrible bank. Expensive, the app is always malfunctioning, going against progress and convenience. I've been trying to pay something for almost an hour, and the app doesn't work. They charge fees for everything every three months, extremely expensive. Meanwhile, other modern and digital banks offer 100% better service with no charges. This disgrace of AIB shouldn't even exist. We are held hostage by this rubbish because of the country's dependence on this outdated structure. Fortunately, its days are numbered. If I could, I'd give 0 stars.

Absolutely and utterly impossible to understand how to use online banking to pay a bill etc. The logic behind their methods is like something a child would come up with. All over the place.

The AIB app has become almost unusable for Android phones. I've just tried to enrol for the biometric selfie-check and obviously it doesn't load.I used to do everything with the app for years. Now it's just so frustrating that I barely open it to check my balance...

Can we send someone to check on the staff at AIB? Every person I have dealt with has been an absolute miserable git. Every one seems like they have been chained to their desks for their entire lives. One person was absolutely no help at all, the other one must of just watched the boy in the striped pyjamas before I chatted with her and the other seemed like he was doing a mean version impression of uncle Colm from Derry Girls. Honestly, I now believe in hell after chatting with these folks because truly they must be living it right now. Maybe start up some basic personality or “how not to be a complete d**k on the phone” training because it’s not so hard to be nice to someone when they’re being fairly pleasant and looking for help opening a bank account. Bad form AIB.

Jamie Keating is an outstanding employee with excellent customer service. I’ve called for assistance with my account several times over the past years, he has always been a delight to deal with. This is the type of person every company should have!

Been with AIB for several years, they have never let me down, special thanks to Scott for his excellent customer service

They are currently refusing to let me access my bank and withholding my own money from me maliciously. Was on call with two operators who refused to help flat out as to why my banking app wasn't working and the first one basically said I need a card reader at home? and then the second one Amy after ten minutes of getting me to uninstall my app with someone parroting behind her then told me at 5.01 pm to hang up turn my phone off and on and try again and call back if it didn't work. I wasn't aware that they close at five but i'm sure Amy did as I was more or less fobbed off till tomorrow which I'm sure will go even better considering my experience within the last half an hour. I'm so excited

Can't be trusted with your money. I reported a fraudulent transaction on my account and they did nothing to resolve the issue. Customer services staff give wrong information.

4 days to transfer funds - complete joke. The same transfer with N26 takes 30 seconds. WTF is wrong with this cr@ppy bank that they think it's acceptable for such poor service?