When The Bank Says No Opiniones 483

TrustScore: 5 sobre 5

4,9

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I am very pleased with the service I received from When The Bank Says No they were supportive and dedicated Naheela handed my case she was patient professional and determined to help me secure the... Ver más

Valorada con 5 estrellas sobre 5

I had a very complex re-mortgage and Sam Burgess was an absolute legend as she kept me calm during a very stressful time when I had to ask for an increase in my offer from the provider. She passed me... Ver más

Valorada con 5 estrellas sobre 5

Absolutely Outstanding Service! Best birthday present ever!! I honestly cannot thank the whole team enough, especially Beckie. After being turned down by the banks, I genuinely thought owning fam... Ver más

Valorada con 5 estrellas sobre 5

Beckie and Dan were fantastic at assisting us with our mortgage journey and we’re always quick with communication and effective. We searched for many mortgage services and came across them and we are... Ver más

Información sobre la empresa

  1. Corredor hipotecario
  2. Asesor financiero
  3. Corredor de seguros

Escrito por la empresa

When the Bank Says No is team of professional mortgage and insurance brokers, dedicated to helping our clients achieve the finance they need to buy their home. Founded by our parent company Alder Rose Mortgage Services Ltd, we were born out of a desire to support people – no matter the complexity of their situation. Instead of sending more challenging cases to other brokers where we had no control over their experience, we wanted to be there for everyone – every time. Our mission? We’ve heard them all before, so let’s just tell you why we’re here and what we do well. Straight-up; no gloss, hype, or marketing lingo. We find mortgages for our customers, and give them the right advice first time. “When the bank says no – we say Yes“ People get rejected by lenders every day – that doesn’t mean you’re a bad person, though it can sometimes make you feel that way. Confused by free online services that can’t cope with real life situations, and stressed by the months you’ve wasted waiting, it can feel like there’s no one there to help. But we’re here to clear things up, and explain what solutions are out there.


Información de contacto

4,9

Excelente

TrustScore: 5 sobre 5

483 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Valorada con 5 estrellas sobre 5

cannot recommend Beckie highly enough.

cannot recommend Beckie highly enough.
From the very first conversation, Beckie believed in me when I struggled to believe in myself. My mortgage journey was far from straightforward and there were many moments when I felt overwhelmed, anxious and convinced that homeownership would never be possible for me. Through every phone call, email and wobble, Beckie remained calm, professional, supportive and reassuring.
What sets Beckie apart is that she doesn't just do her job – she genuinely cares. She took the time to explain everything, answered my endless questions with patience and kindness, and never once made me feel like a burden, even when I was worrying about every possible outcome. There were times when I felt like giving up, but Beckie never gave up on me.
Today, I received my formal mortgage offer, and I honestly don't think I would have got here without her support, dedication and determination. She worked tirelessly behind the scenes, kept me updated, and guided me through one of the most stressful experiences of my life with compassion and professionalism.
Buying a home is about so much more than bricks and mortar. For me, it represents security, stability and achieving something I have worked incredibly hard for. Beckie played a huge part in making that dream a reality.
If there was an award for patience, Beckie would win it. If there was a gold medal for going above and beyond for clients, she deserves that too.
Thank you, Beckie, for holding my hand through this journey, for believing in me when I didn't believe in myself, and for helping me achieve something I will never forget. You are truly exceptional at what you do and I will be forever grateful.
Five stars simply do not feel enough.⭐️⭐️⭐️⭐️⭐️
Love Jo Jammeli, once again thank you from the bottom of my heart ❤️

9 de junio de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

I couldn’t recommend Becki highly…

I couldn’t recommend Becki highly enough!
She has been fantastic throughout the entire process. She was always quick to respond to any questions I had and took the time to explain everything in detail in a way that was easy to understand.
Becki was incredibly reassuring and supportive throughout this process and her communication was excellent.

9 de junio de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Robust communication, very friendly and cooperative

I recently received my mortgage offer through The Bank Say No, and I couldn't be happier with the service. The whole process was handled professionally and efficiently, with excellent communication throughout.

A special thank you to Ashley and Rachel, who were incredibly cooperative, supportive, and responsive at every stage. They made what can often be a stressful process feel straightforward and manageable, always taking the time to answer questions and provide clear guidance.

I would highly recommend The Bank Say No to anyone looking for mortgage advice and support. Their dedication to helping clients achieve a successful outcome is truly appreciated.

1 de junio de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

The people who dealt with and helped me…

The people who dealt with and helped me were all really really nice and very approachable, despite my own personal difficulties the whole process was effortless, WTBSN are non judgmental and pulled out all of the stops to get you across the finish line, I don’t think that I am the easiest of customers that they have come across my case was a bit of a challenge for them, at times I thought that all was lost as it became quite complex, I started to despair I’m not afraid to admit this but they never gave up on me of which I’m eternally grateful, Beckie, Sam, Samantha,Billy first rate and super nice , they are with you every step of the way and very supportive.

I just don’t think things would have turned out the same way without them. All I can say is that when all seems lost to you with no where to go or that you feel that no one can help you? Then the these guys are here for you when the going gets tough.

Absolute god send simple as that.

4 de junio de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Brilliant service from beginning to end

We dealt with a lady called Beckie from When the bank says no ,,she has been extremely helpful and encouraging throughout the ups and downs of the process . Beckie kept us updated and supported us all the way through to the end.
We now have our mortgage and are so grateful to Beckie and When the bank says no. Brilliant and professional.

3 de junio de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

If your needing a mortgage these guys…

If your needing a mortgage these guys are the best the process is simple and easy and they contact and communication throughout was brilliant constantly checking in making sure sure everything was moving along.
Special thanks to Sam Burgess and the team
5⭐️

4 de junio de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

The best mortgage broker…

I cannot recommend my mortgage broker enough! (WHEN THE BANK SAYS NO AND BECKIE AND ASHLEY), From start to finish, they made the whole process smooth, stress-free, and easy to understand. They were always professional, responsive, and incredibly supportive throughout my mortgage application journey.

Thanks to their hard work, dedication, and expert advice, I was able to secure my mortgage offer successfully. They kept me updated every step of the way and always went above and beyond to make sure everything was handled quickly and efficiently.

If you are looking for someone trustworthy, knowledgeable, and genuinely committed to helping you, I would highly recommend them. Thank you again for all your help — I truly appreciate it!

27 de mayo de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great service

Great service, second time using the company for a remortgage. Lucy and Beckie were great. Informative, quick and recommended the perfect product. Many thanks.

19 de mayo de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Lucie and Becki - Superstars

Lucie and Becki have done a really fab job with sorting out my re-mortgage. They made it very easy and not stressful at all. All communication is very clear and if I needed anything they sorted it straight away.
Thanks girls x

30 de abril de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

What a journey we’ve been on with Beckie.

What a journey we’ve been on with Beckie from When the Bank Says No. The name is perfect for the service and support they offer because although one (or perhaps more) banks may say no, Beckie surely does not! It can be a scary time moving home. Full of uncertainty, anxiety and pressure for things to go right but we had the best help through all of it. We can’t thank Beckie and the team enough for sticking with us throughout, keeping our spirits up and pushing for the result we needed. We will always be grateful and absolutely wouldn’t go anywhere else next time, thank you.

20 de mayo de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

I honestly cannot thank Danielle and Rachel enough.

I honestly cannot thank Danielle and Rachel enough for all of their help throughout my mortgage process.

As a self-employed single mum, getting a mortgage can feel quite daunting at times, and there were definitely moments where I felt anxious and overwhelmed. Despite that, both Danielle and Rachel remained patient, supportive, professional and reassuring throughout.

Communication was always good, they kept me updated, explained things clearly, and helped guide me through every stage of the process. I genuinely felt they cared and wanted the best outcome for me.

Today my mortgage was officially approved, and I truly appreciate all of the hard work, support and reassurance they gave me over the last few weeks.

I would absolutely recommend them to anyone looking for mortgage advice and support. Thank you both so much!

19 de mayo de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Supportive and dedicated

Everyone has been so supportive and dedicated to helping me complete my mortgage application from start to finish and even after completion. Amazing company, would definitely use again and recommend.

11 de mayo de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Efficient, professional and supportive

It's the second time of dealing with WTBSN and I am even more impressed with the quality of service and professional attitude. Gus Kasbia and Neeela Akram were supportive, efficient, and personable. They both explained the options very well and completed the application and process in record time. I would like to say a hugevthank you to them.I will definitely be recommending WTBSN to friends and family.

19 de mayo de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

The team are very quick and supportive

The team are very quick and supportive. I have probably been very annoying and slow at responding due to life commitments and they have had to nag me to get me to complete things in a timely manner but have offered me lots of support in the process

18 de mayo de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

I can't recommend Becky highly enough

I can't recommend Becky highly enough! She brought a fresh, crystal-clear perspective to my customer journeys and really helped me the way I operate. Her advice is completely jargon-free, practical, and tailored to exactly where your business is right now. If you are feeling stuck and ready to scale to the next level, she is exactly the person you need in your corner! Joe

18 de mayo de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

A big thank you to Bekie Pepperrell and…

A big thank you to Bekie Pepperrell and Daniel Sherry for making things so easy. Both were very professional, friendly and kept me informed every step of the way, it couldn’t have been easier, they secured a good mortgage package for me so pleased. Would recommend them to everyone looking for a mortgage

15 de mayo de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Absolutely amazing

Absolutely amazing. Was struggling with previous brokers and when I switched to WTBSN my whole house buying process became a lot of a smoother journey. Would definitely recommend 😊

15 de mayo de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great Service

Great Service, Richard and Rachel went out of their way to help us. When others said no, they said yes. Otherwise would have had to move house, that we didn’t want to do. Thanks once again. Sue and James

17 de mayo de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

I cannot recommend mark enough

I cannot recommend mark enough. My mortgage was far from straightforward but he worked tirelessly to find the right lender and solution for me. The company were always quick to respond to messages and any questions that I had would highly recommend

15 de mayo de 2026
Opinión espontánea

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