When The Bank Says NoOpiniones 

489
TrustScore: 5 sobre 5

4,9

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Thank you so much to both Mark & Beckie for all thier fantastic help obtaining our mortgage. Every step of the way they have been nothing but helpful,informative and understanding. They made sure we... Ver más

Valorada con 5 estrellas sobre 5

Really recommend When The Bank Says No. I am 20 years old and have had to jump through a lot of hoops to get my mortgage offer. Lucy Parker and Beckie Pepperrell handled my case, both of them have bee... Ver más

Valorada con 5 estrellas sobre 5

Thankyou to Mark and Becky! I never thought id be able to get a mortgage with my credit score but Mark talked me through every step of the way and made me feel really valued when others have made me f... Ver más

Valorada con 5 estrellas sobre 5

I am very pleased with the service I received from When The Bank Says No they were supportive and dedicated Naheela handed my case she was patient professional and determined to help me secure the... Ver más

Información sobre la empresa

  1. Corredor hipotecario
  2. Asesor financiero
  3. Corredor de seguros

Escrito por la empresa

When the Bank Says No is team of professional mortgage and insurance brokers, dedicated to helping our clients achieve the finance they need to buy their home. Founded by our parent company Alder Rose Mortgage Services Ltd, we were born out of a desire to support people – no matter the complexity of their situation. Instead of sending more challenging cases to other brokers where we had no control over their experience, we wanted to be there for everyone – every time. Our mission? We’ve heard them all before, so let’s just tell you why we’re here and what we do well. Straight-up; no gloss, hype, or marketing lingo. We find mortgages for our customers, and give them the right advice first time. “When the bank says no – we say Yes“ People get rejected by lenders every day – that doesn’t mean you’re a bad person, though it can sometimes make you feel that way. Confused by free online services that can’t cope with real life situations, and stressed by the months you’ve wasted waiting, it can feel like there’s no one there to help. But we’re here to clear things up, and explain what solutions are out there.


Información de contacto

4,9

Excelente

TrustScore: 5 sobre 5

489 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,9

Todas las opiniones

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323 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

I couldn’t have done it without them

It’s been such a long process, but Rachel and Richard never gave up. Rachel was always on top of things, keeping me updated and making sure everything moved forward, while Richard worked tirelessly to find the right mortgage for me. Thanks to their persistence and dedication, they managed to get me a mortgage despite all the challenges. I can’t thank them enough for their support and hard work! I really didn’t think I was going to get a mortgage. But thank you Richard and Rachel because without them it wouldn’t have been possible. I went elsewhere and no one could help me.
Honestly I recommend when the bank says no to anyone looking for a mortgage. The app is so easy and convenient to use.
I can’t say thank you enough. I really appreciate your help Rachel and Richard.

10 de febrero de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

From first contact to completion we…

From first contact to completion we felt that Bilal explained the whole process completely and in detail,he offered several options and explained why each was good for us or not so.one thing that stood out for us was his ability to totally understand our situation and then guide us through our options in a respectful and professional manner. I highly recommend them and the solicitors he recommended.The whole team was wonderful thank you 🙏

4 de febrero de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Rachel and Richard were really helpful

Rachel and Richard were really helpful getting my mortgage sorted. I cannot thank enough WTBSN for making my dream of owning a property come true. I definitely recommend using them for all your lending needs

5 de febrero de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Reliable Service and Smooth Closing: Creating a Stress-Free Home-Buying Experience.

We’ve had an exceptional experience with When The Bank Says No. Every team member has shown the highest level of professionalism, efficiency, and a genuine commitment to going above and beyond. Their support and dedication ensured a smooth and stress-free process, allowing us to complete everything and receive the keys to our new home. We are truly grateful to the entire team. Thank you, When The Bank Says No!

23 de mayo de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Disappointed

Disappointed, waited a year after receiving an AIP from them of 7 percent and requiring a 14 % deposit, credit hugely improved and earnings went up by 10k only for them to get me a terrible deal of requiring over a 20% deposit and 6.8% interest, literally worse than last year. Had far more reasonable offers come back through from other potential brokers, can’t understand what they’ve possibly put forwards to the lender to get such an abysmal quote back.

2 de febrero de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

I wanted to send a huge thank you for…

Dear (Richard Ganapathee)I wanted to send a huge thank you for all your hard work in securing my mortgage. I’m nearly there!
Your expertise and guidance made a daunting process feel smooth and manageable. I truly appreciate you going above and beyond to get me a great deal.
I will definitely be recommending your services to my friends and family!
Best regards.
(Mehari Robel)

30 de enero de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

More than helpful

From my initial contact, Mark was more than helpful at every step, from application to completion Would recommend this company

16 de enero de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great service

Great service, unbelieveable prompt and effcient. Very friendly and informative. Nilha, Gus and Asheligh all amazing

28 de enero de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Mark Brazier has been excellent

Mark Brazier has been excellent! I highly recommend using him! He got the mortgage for me! Made a dream into reality! Thanks so much! Excellent service, professional, efficient and honest!

27 de enero de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

When my bank did say no hsbc I rang…

When my bank did say no hsbc I rang when the bank says no and Ashley and his team made buying my first home possible , even though the first one fell through due to leased roof space solar panels , they were very quick and when I found this property , was very smooth and completed in six weeks , very impressive and communication is second to none , kept me updated every step of the way , five star service from beginning to end . What an a amazing company and team

23 de enero de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent service

After struggling with high street lenders, WSBN helped me get multiple mortgage offers. The service was excellent, Mark was helpful and provided much needed guidance throughout the process.

10 de diciembre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

A great and simple service

So easy to deal with always there to answer any question you Ashley dealt with us firstly and got everything in place and Rachel was the one who got us over the finish line with our mortgage.Sam was the one who sorted out insurances and made it a simple process.

21 de enero de 2026
Opinión espontánea

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