Thank you so much to both Mark & Beckie for all thier fantastic help obtaining our mortgage. Every step of the way they have been nothing but helpful,informative and understanding. They made sure we... Ver más
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Consulta las opiniones de los clientes
Really recommend When The Bank Says No. I am 20 years old and have had to jump through a lot of hoops to get my mortgage offer. Lucy Parker and Beckie Pepperrell handled my case, both of them have bee... Ver más
Thankyou to Mark and Becky! I never thought id be able to get a mortgage with my credit score but Mark talked me through every step of the way and made me feel really valued when others have made me f... Ver más
I am very pleased with the service I received from When The Bank Says No they were supportive and dedicated Naheela handed my case she was patient professional and determined to help me secure the... Ver más
Información sobre la empresa
Escrito por la empresa
When the Bank Says No is team of professional mortgage and insurance brokers, dedicated to helping our clients achieve the finance they need to buy their home. Founded by our parent company Alder Rose Mortgage Services Ltd, we were born out of a desire to support people – no matter the complexity of their situation. Instead of sending more challenging cases to other brokers where we had no control over their experience, we wanted to be there for everyone – every time. Our mission? We’ve heard them all before, so let’s just tell you why we’re here and what we do well. Straight-up; no gloss, hype, or marketing lingo. We find mortgages for our customers, and give them the right advice first time. “When the bank says no – we say Yes“ People get rejected by lenders every day – that doesn’t mean you’re a bad person, though it can sometimes make you feel that way. Confused by free online services that can’t cope with real life situations, and stressed by the months you’ve wasted waiting, it can feel like there’s no one there to help. But we’re here to clear things up, and explain what solutions are out there.
Información de contacto
Oak House, Sutton Quay Busines, WA7 3EH, Frodsham, Reino Unido
- 01615038603
- Hello@whenthebanksaysno.co.uk
- alderrose.co.uk
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Danielle and Samuel were fantastic!
Danielle and Samuel were fantastic!! Great price for my new mortgage and very professional.
Best mortgage appt! Would use advisor Mark Brazier again.
My Mortgage advisor Mark Brazier has been fantastic from start to finish! I’ve been very happy with every aspect of the service. Everything has been explained clearly, Mark is extremely knowledgeable and his communication was excellent. I felt fully supported throughout. The whole process was smooth and completely stress-free. I would happily use Mark again, and wholeheartedly recommend him.
Mayank and Rachel have been fantastic…
Mayank and Rachel have been fantastic from start to finish.
Rachel has been so patient with us and kept us up to date every step THANK YOU 🙏
Incredibly helpful and understanding
Incredibly helpful and understanding, got me further in under 2 weeks then another broker did in a few months and I now have a purchase going through! Massive thanks to Lucy and Rachel, highly recommended! Really impressed with the level of human customer service and responsiveness! Thank you!!
Absolutely 5 star service
Absolutely 5 star service. Above all communication is excellent, Lewis and the team are so helpful and genuinely care. Would highly recommend.
4 star in handling case
4 star in handling case - easy to contact even worked close to the seasonal holidays. Very impressed- high knowledge of product and was a dream every step of the way.
Always used when the bank says no
Always used when the bank says no.
So helpful honest and most importantly they do things swiftly ❤️ Thanks Neheela Gus and Ashlee x
Mayank & Rachel are amazing
I want to say a huge thank you to Mayank & Rachel for making this application process so stress free, Mayank was there straight away whenever out situation changed to be able to sort figures etc and answer any questions we had, we then had Rachel who has got the patience of a saint, nothing was ever too much and she was so reassuring and eased my mind through the whole process. I can’t thank you both enough, I really appreciate everything
A great achievement
Ashley and Rachel did very well to find me a mortgage as previous brokers had failed to do so given my difficult situation. They were friendly, polite and communicated frequently. The only minor issue was sometimes the documents I sent didn't go through on the app and I sometimes received text messages saying I needed to complete a task when I had already completed it. But overall they really did a great job and I would recommend them to anyone.
5*WTBSN
5*
Fantastic service very professional and patient with me.
Explained and got back to me quickly with any queries I had.
I would like to thank the team
For their help
Amazing saved the deal
Well I was about to give up on a property I bought at auction when the finance fell through on the last minute but Naheela & Gus was determined to get me a mortgage worked none stop back and forward with myself and the lenders got me a mortgage deal sealed within just a couple of days with a backup mortgage they had in mind absolutely brilliant team and amazing people I couldn’t thank youse enough.
Thanks once again
Jason Parkington
Great experience second time round
We didn’t have the best experience the first time with this company, however Naheela reached out with a new offer and was brilliant getting everything sorted for us. Gus was also great, and they worked quickly and efficiently so we got our offer completed within a couple of weeks. Couldn’t fault our experience the second time round, thanks to Naheela and Gus
Great service
Really positive experience and attentive service , Naheela really worked to get our offer through , along with Gus to completion. Very quick and always there when needed. Thanks to the team.
Had an amazing experience and such a…
Had an amazing experience and such a fast response time! So pleased! I can’t thank Gus and Naheela enough!!
We got our offer
We got our offer , all thanks to Billy and Rachel. Not a straight forward case. So if you have experienced set backs previously please don’t hesitate to contact this company it might just change your life . Many thanks
Complete incompetence
Have my number incorrectly but no matter how many times I request for my number to to be deleted they continue to pester me. I wouldn’t trust them to fill out a birthday card never mind a mortgage application!
We had so much help and guidance from…
We had so much help and guidance from this company in helping us securing a loan, considering weve tried elsewhere with no hope. The staffs (gus & naheela) have been very friendly and patient giving us guidance and answering our calls promptly. Thank you for all your help we really appreciate it.
I would like to express my appreciation…
I would like to express my appreciation to Gus and Naheela for their excellent financial advisory service. They have been incredibly professional, hardworking, and dedicated throughout the process, and thanks to their effort, I achieved a great result getting 2nd charge mortgages. I’m extremely pleased with the outcome. Thank you both for your outstanding support.
Don’t give up on your dream to be a home owner…
We were once first time buyers almost 20 years ago, we outgrew that house, and in time sold it. For the last 10 years we have privately rented.
In the meantime life occured, as well as self employment which started as a success, but ended on a low note. Subsequently damaging our credit files whilst we started a fresh.
We never thought we would get back onto the property ladder, having being previously judged by blanket type mortgage brokers who instantly go to the main lenders who want a super duper credit rating. Being judged by a score. Instead of an individual with individual circumstances.
When the banks say no have broke this stigma. And instead have treat us like humans. Lewis found us a lender within days, we couldn’t thank him enough. Rachael has since helped us amazingly too.
But as a company as a whole- their ethics are amazing. And give you some worth. So to those who have been tangled up in life, and might of damaged their credit files in the meantime- don’t give up and approach WTBSN! As it is possible- you just need amazing credit brokers and specialists who know how to go a little further than the highstreet banks.
Thank you again for getting us back on the property ladder.
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