When The Bank Says No Opiniones 

A massive thanks to all the team at wtbsn! From start to finished there professionalism and expertise are second to none, guiding and helping me through this process has been superb.
Thankyou so much Ashley, Bradley and Rachel, it has been a pleasure.

Honest, helpful and constructive people who only wanted to help.

Very thankful for their effort and time.

We had been rejected for a mortgage by so many companies and we had no hope. The Legend that is Mark Brazier put on his cape and went to work and got our mortgage for us.
Very happy with the outcome and Mark is down to earth and tells you how it is i.e. Honest!
Would definitely recommend and had a good laugh with Mark.

The staff were really helpful. Gus was so friendly and patient with me, helping me through every step of the process. He even guided me through the technical elements, he has the patience of a saint. definitely deserves a big thank you.

Everything explained step by step with no stress or hassle. Mark could not be more helpful and Rachel very good with updates on a regular basis.

Currently in rented property as never thought I’d be able to get a mortgage. Ashley and Rachel made this possible they were absolutely amazing from the start.

Trying to get a mortgage can be very stressful, but the whole experience was completely stress free. The online app is great for communicating and keeping us up to date with every process, there for any questions or worries was answered very quickly. Thank you to all the team for your help.

Richard comes up trumps, yet again. His reassuring guidance over difficulties with our transaction, that lesser companies would have sought to profit from, has been a boon. WTBSN are not only knowledgeable and resourceful in what they offer, they are a rare oasis of humanity in an otherwise dog-eat-dog world. If you are reading this when deciding who to approach for your mortgage, then look no further: Richard and the team at WTBSN are the most capable and decent people you will find. I cannot oversell them to you.

We were looking for a secured loan, and came across When the Bank Says No.

The process was smooth from the outset. Everything can be done via the app and we got regular phone calls and messages from both Naheela and Gus who were our caseworker.

We had a few ups and downs with Lenders but they both worked tirelessly to achieve the outcome we needed.

Very happy with the team and the results.

We had an absolutely fantastic experience with When The Bank Says No. From start to finish, the service was exceptional — the team were professional, supportive, and genuinely cared about helping us achieve our goal.

Billy (Bilal Awan) was brilliant throughout the entire process. His communication was always prompt, clear, and consistent, which kept us fully informed every step of the way. Even when things looked difficult with our unique property purchase, Billy went above and beyond to find solutions and guide us through.

It was such a relief knowing we had the option of a bridging loan as a backup, and Billy made sure everything was handled smoothly and efficiently.

We honestly can’t recommend When The Bank Says No and Billy highly enough — their dedication, professionalism, and genuine care made all the difference. Thank you so much for your incredible support!

1: My approval makes my experience great.
2: What the company doing is well is communication.
And a BIG THANK YOU to Mr Steven Thompson.

Great customer service all the way through particularly from Clare, Faith and Brad. No hesitation at all in recommending these guys 🌟🌟🌟🌟🌟

Very helpful and quick

The staff at wtbsn are outstanding. The guided me through each step of the way and where constantly intouch to keep me updated

Excellent service and support throughout

I worked with Lewis and can say he did support me through the process, always answered messages and calls quickly and when I was ready to give up he found a mortgage and secured the deal. Really pleased with service. After offer received, Rachel and Brad looked after all paperwork, updates etc until finish line -never had an issue with them and again super speedy answers and communication.
However, giving 4 stars as when my broker was on holiday - I felt like nobody knew my case and missed passing over important information (I e. Rejected application). Definitely would recommend 😊

Ashley, Ashley, Ashley... what can I say about the fabulous Ashley.
Ashley is a credit to this company. He was so reassuring, I was worried about losing the house due to previously being declined due to financial association with my ex husband from a previous broker. Ashley got the ball rolling, explained the process and reassured me.
Sam, wonderful lady, kept me updated and never complained with my constant phone calls. I would highly recommend this company. Thank you Ashley and Sam, mortgage now approved and ready for this next chapter in being a home owner.

We were due for a remortgage and Pageani assisted us. Finding us the best solution and deal, helped us understand throughly what was happening and what was required with the daunting amount of information needed. He has the highest level of professionalism. And most of all, which matters the most to us, is being treated like friends who need help rather than a transaction.

Every step was made as easily as possible with constant updates during the process. Staff were very friendly and helpful.

From start to finish my experience with WTBSN was exceptional! Their attention to detail, excellent customer service and such a compassionate and lovely Team made a stressful journey more bearable. I would most definitely recommend them to others! 😊