There seems to be a lot of issues with the soft phone - How it works depends on the browser, and the added step of having to add the +61 before every call is a time waster. Service staff do not reall... Ver más
La empresa ha respondido
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Consulta las opiniones de los clientes
We have ordered two handsets for our offices. It did not work at first (due to network issues in our office) and Kevin has given a lot of efforts to solve this issues. He has always been nice, patient... Ver más
La empresa ha respondido
A very reliable and capable provider. We have been using Alltel for a number of years and have consistently been very pleased with the service and response time. We have used a number of their service... Ver más
La empresa ha respondido
I tried to set up Teams calling with another provider prior to signing up with Alltell and it was an uncomfortable and drawn out process which I cancelled. I signed up with Alltell and Myka helped me... Ver más
La empresa ha respondido
Información sobre la empresa
- Proveedor de servicios de telecomunicaciones
- Empresa BPO
- Servicio de business-to-business
- Proveedor de servicios de Internet
- Servicio de telefonía e Internet
Escrito por la empresa
Alltel Australia empowers businesses with telecommunications technology, contact centre and outsourced customer support services designed to help our clients thrive amid a changing communication environment. Our solutions support SMEs and enterprises across multiple industries with a focus on seamless collaborations and flexible connections. As a trusted communications and business support provider for nearly 20 years, we continue working with clients from various sectors, including retail, banking, education, health and government. We provide services to improve and future-proof business communications with solutions spanning across IP telephony (Cisco Webex, UCaaS and MS Teams), enterprise internet, virtual inbound numbers, advanced inbound call tracking and analytics, office phone systems and professional answering services and outsourced customer support. Established with an aim to deliver smart, simple and effective solutions, Alltel has cemented its brand as Australia’s preferred B2B telco provider, committed to raising industry standards, adding value through excellent services and delighting clients with best-in-class customer experience.
Información de contacto
Suite 16, 622 Ferntree Gully Road, Wheelers Hill VIC, 3150, Melbourne, Australia
- 1300 255 835
- info@alltel.com.au
- alltel.com.au
4,4
Excelente
198 opiniones
Ha contestado el 100% de las opiniones negativas
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Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Easy to deal with and set up promptly.
7 de enero de 2025
Respuesta de Alltel
Thanks Adele. Great to have you aboard!
Great service and communications.
17 de diciembre de 2024
Respuesta de Alltel
Thanks for the kind words.
great communication and easy to deal…
great communication and easy to deal with
9 de diciembre de 2024
Respuesta de Alltel
Great to hear!
Jama was a SUPERSTAR in setting our…
Jama was a SUPERSTAR in setting our answering service up. He was super diligent and knowledgable with the whole process, we were able to get up our answering service within hours. I highly recommend Jama to anyone, he deserves a raise he's absolutely amazing!!
12 de diciembre de 2024
Opinión espontánea
Respuesta de Alltel
Awesome! Thanks for the great review, Kellie!
Answered the phone promptly
Answered the phone promptly - however it seemed that it was offshore - but still excellent customer service - told me that it would take 7-10 business days - connected in two...and gave me a great price too...
6 de diciembre de 2024
Respuesta de Alltel
Great to know our team was able to deliver! Thanks for the review, YK!
When your business relies on getting…
When your business relies on getting phone calls and you switch to a new system, you don't want to leave everything to the last minute to eb notified of account details and how to operate the new system. Right now we cant use the webex app on the PC's and we are guessing it is firewall related, but there was no warning of this or help provided. We are working it out for ourselves with what we can find on Google. In short, yes it works on the mobile app, but the support to get it working on what we hoped would be our prime usage, through the PC app, is seriously lacking.
3 de diciembre de 2024
Respuesta de Alltel
Hi Paul, we understand how critical having a reliable phone system is, and we appreciate you taking the time to share about your experience. Your honest feedback is valuable to us, and we welcome this opportunity to improve our service and bring you more proactive support moving forward. As always, our team will continue to be in touch to ensure your needs are fully met.
Respuesta de Alltel
We're glad you had a great experience with our service, Chris! Thanks for the review.
Respuesta de Alltel
Thanks for the review!
Awesome Service
We appreciated the manner in which the services were delivered
8 de noviembre de 2024
Respuesta de Alltel
Awesome, thanks for giving us a 5-star review!
Respuesta de Alltel
Thanks for the 5 stars!
The service we received was amazing
The service we received was amazing. The consultant (Iggy), was friendly, efficient and professional.
1 de noviembre de 2024
Respuesta de Alltel
Appreciate the 5 stars, Regina!
Solved my issue and fast
30 de octubre de 2024
Respuesta de Alltel
Thanks for the review, great to hear we were able to assist promptly!
Quick response easy to deal with
23 de octubre de 2024
Respuesta de Alltel
Thanks for sharing your positive experience! Reach out anytime if you need our help.
Couldn't reach agreement
The sales team were helpful and willing to see how the company could support our business. Unfortunately, the demands of the operations team meant that they needed more from us than we could provide to support the operations team to meet the sales contract. A shame that we seemed to not be a big enough business to be worthwhile. We have retained them for a lesser contract, for phone messaging service, which has always been well done.
8 de octubre de 2024
Respuesta de Alltel
Thank you, Shelley, for sharing your feedback and for your continued trust in us with your phone answering needs. We're sorry your onboarding experience for a new service was less than ideal for you. Our more comprehensive service is built around the specific requirements of your business, hence the need for more information during set up to ensure your expectations are met.
Rest assured our commitment to deliver top-quality service remains paramount and we appreciate the opportunity to continue supporting your business.
Exceptional service from start to end
I was looking for a solution to have a lineline number connected to my MS Teams and the experience I had with Alltel was amazing. Starting from contacting them via their website, to providing business information, and then receiving detailed step by step instructions on how to configure Microsoft Admin Centre was seamless. Myka and the team were very friendly and patient and also followed up with me to confirm everything is working correctly. Super impressed with the service.
8 de octubre de 2024
Respuesta de Alltel
Thanks for the glowing review, ZRC! Great to hear our team was able to guide you with exceptional support.
Quick and Friendly Service!
Amazing service from Alltel! Jill and Ivy were incredibly friendly and efficient. They quickly processed our orders and promptly cancelled the services we no longer need, making the whole experience smooth and hassle-free. Highly recommend their outstanding customer service!
8 de octubre de 2024
Respuesta de Alltel
We’re all about efficiency, so we’re pleased to hear you had a smooth and hassle-free experience.
Quick and easy
24 de septiembre de 2024
Respuesta de Alltel
Glad we could help, thanks for the 5 stars!
Always great service and helpful staff.
26 de septiembre de 2024
Respuesta de Alltel
Thanks Donna, appreciate your feedback!
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