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Consulta las opiniones de los clientes

Valorada con 2 estrellas sobre 5

There seems to be a lot of issues with the soft phone - How it works depends on the browser, and the added step of having to add the +61 before every call is a time waster. Service staff do not reall... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

We have ordered two handsets for our offices. It did not work at first (due to network issues in our office) and Kevin has given a lot of efforts to solve this issues. He has always been nice, patient... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

A very reliable and capable provider. We have been using Alltel for a number of years and have consistently been very pleased with the service and response time. We have used a number of their service... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I tried to set up Teams calling with another provider prior to signing up with Alltell and it was an uncomfortable and drawn out process which I cancelled. I signed up with Alltell and Myka helped me... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Proveedor de servicios de telecomunicaciones
  2. Empresa BPO
  3. Servicio de business-to-business
  4. Proveedor de servicios de Internet
  5. Servicio de telefonía e Internet

Escrito por la empresa

Alltel Australia empowers businesses with telecommunications technology, contact centre and outsourced customer support services designed to help our clients thrive amid a changing communication environment. Our solutions support SMEs and enterprises across multiple industries with a focus on seamless collaborations and flexible connections. As a trusted communications and business support provider for nearly 20 years, we continue working with clients from various sectors, including retail, banking, education, health and government. We provide services to improve and future-proof business communications with solutions spanning across IP telephony (Cisco Webex, UCaaS and MS Teams), enterprise internet, virtual inbound numbers, advanced inbound call tracking and analytics, office phone systems and professional answering services and outsourced customer support. Established with an aim to deliver smart, simple and effective solutions, Alltel has cemented its brand as Australia’s preferred B2B telco provider, committed to raising industry standards, adding value through excellent services and delighting clients with best-in-class customer experience.


Información de contacto

4,4

Excelente

TrustScore: 4.5 sobre 5

198 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Ha contestado el 100% de las opiniones negativas

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Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Seriously easy to deal with

Seriously easy to deal with.
From the sales to the install they couldn't be more helpful

24 de septiembre de 2024
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Respuesta de Alltel

Thanks for the review, Scott! Happy to hear we made everything easy for you.

Valorada con 5 estrellas sobre 5

Alltel are as good as it gets

Alltel not only provided me with a flawless virtual phone for MS Teams but their sales and support staff are very friendly and helpful.

The onboarding process was easy especially because their sales and support staff are available and ready to help ensure your new service is setup quickly and efficiently.

Whenever I subscribe to a new service I look for a support service that is always available, capable and willing to help. Alltel ticks all the boxes and I recommend them highly to anyone.

16 de septiembre de 2024
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Respuesta de Alltel

Thanks for this great review! Our goal is to make the process quick and efficient for you.

Valorada con 1 estrellas sobre 5

Unreliable

We use Alltel for business line through a Webex App. Its the most unreliable app ever. Some days, it won't ring out, some days it doesnt work at all, can't get any calls. Sometimes the ringtone works, then its silent. Sometimes, the answer button doesn't work so all calls get missed and then have to pay for the call center to take them. Everytime we do a case, they always blame things on our end, eg, our phone must be old, we have two many people signed in, its your wifi network, etc. Even after ruling all these out, they still say their system is not at fault. The only good thing about Alltel is they are easy to contact and generally get back to you straight away but fixing the problem is another matter.

1 de septiembre de 2024
Opinión espontánea
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Respuesta de Alltel

Hi Annie,

We’re sorry you've experienced issues with the Webex app and we understand the frustrations it’s caused for your business.

Thanks for taking our call this week. We're happy that the problem seems to be resolved.

We appreciate your patience and your kind words regarding our customer support team's responsiveness. Your satisfaction is important to us, and we hope we've turned this situation around for you.

Valorada con 5 estrellas sobre 5

Great service

Easy to set up, great service

10 de septiembre de 2024
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Respuesta de Alltel

Thanks for giving us a 5-star review, Danielle!

Valorada con 5 estrellas sobre 5

The process was easy

The process was easy, with a quick response.

6 de septiembre de 2024
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Respuesta de Alltel

Thanks for sharing! We're pleased to hear about your positive experience.

Valorada con 5 estrellas sobre 5

Alltel is fantastic to deal with

Alltel is fantastic to deal with. "Iggy" was amazing at follow up's and has a great attitude to life and the company. The company is lucky to have him on the books.

20 de agosto de 2024
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Respuesta de Alltel

Thanks for this great review, David!

Valorada con 5 estrellas sobre 5

Fantastic Service

The Alltel team went above and beyond to help us.
Highly recommend.

11 de agosto de 2024
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Respuesta de Alltel

Thanks Chris, you can count on us anytime!

Valorada con 5 estrellas sobre 5

I really like working with Alltel

I really like working with Alltel. They are fast at setting things up and the service is good. Price aslo

15 de agosto de 2024
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Respuesta de Alltel

Thanks for the feedback. Reach out anytime you need help!

Valorada con 5 estrellas sobre 5

Alltel were really helpful at all times…

Alltel were really helpful at all times during the sales and setup process. Queries were responded to quickly and resolved quickly too. Very happy with their service.

12 de agosto de 2024
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Respuesta de Alltel

Thanks for choosing Alltel! We're glad to hear our team was able to provide you with quick and helpful service.

Valorada con 5 estrellas sobre 5

Excellent communication and responsive

The primary reason for 5 stars is because Alltel are excellent communicators, always get back to me in a timely manner and follow up and resolve any issues.

5 de agosto de 2024
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Respuesta de Alltel

Thanks ShedKing, your feedback means a lot to us! It's our pleasure to assist you promptly.

Valorada con 5 estrellas sobre 5

Quick and simple process

Straightforward process and timely execution. Very impressed so far.

30 de julio de 2024
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Respuesta de Alltel

We're happy you found everything easy and quick, Kyli! Reach out to us anytime.

Valorada con 4 estrellas sobre 5

Easy to navigate

Very easy-to-use website and clear information along the way with friendly staff to assist throughout the process (good follow-up). Would have loved recorded samples of options available to better understand the value of upgrading plans.

29 de julio de 2024
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Respuesta de Alltel

Thanks for the feedback, Pablo! We're constantly improving our process to serve you better.

Valorada con 5 estrellas sobre 5

Quick response

Quick response, easy to set up, clear communication. Good follow up.

15 de julio de 2024
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Respuesta de Alltel

Hey Vesna, thanks for taking the time to share your positive experience!

Valorada con 5 estrellas sobre 5

Waited a month and a half for Telstra

Waited a month and a half for Telstra, got sick of waiting and had it done by Alltel within a couple of hours. Easy. Now to work out how I get the rest of my telephony across…

9 de julio de 2024
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Respuesta de Alltel

Awesome to know we got the job done for you, Nathan! We'll be reaching out to get your phones set up too.

Valorada con 5 estrellas sobre 5

easy and Effiecient

easy and Effiecient
Myka was very helpul and knowledgeble

19 de junio de 2024
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Respuesta de Alltel

Thanks for the 5 stars, Ryan!

Valorada con 5 estrellas sobre 5

Helpful

Helpful. Reliable. Consistent.

4 de julio de 2024
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Respuesta de Alltel

Thanks for the great review!

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