almanaar Islamic Store Opiniones 443

TrustScore: 3.5 sobre 5

3,6

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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

Purchased a Quran Cube, Turned up ok, but wasn’t working, i e mailed asking for help, i even sent them a video, no reply no help, had to go to credit card company, not a good company to deal with... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

As regards the store, I use Almanaar Islamic Store regularly to purchase fragrances. I am always nervous about purchasing from new store but from day 1, I have always found their service reliable an... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

One of the best saleswomen that we have ever met. Sofina and Saimara welcomed us very nicely and helped us buy exactly what we need. Instead of buying one, we decided to buy four beautiful dresses wit... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I came upon this wonderful experience by looking for something to make the house smell nice ,When I opened the beautiful packaging to an even more beautiful Bottle, The smell was glorious and have se... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Tienda de ropa
  2. Librería
  3. Tienda de hierbas
  4. Tienda de productos orientales
  5. Perfumería

Escrito por la empresa

Almanaar Provides A Wide Range of High-Quality Products for An Islamic Lifestyle. We Have Abayas In Plenty of Designs & Styles, High Quality Thobes/Jubbas, Loads of Hijabs in Different Styles, Home Décor Including Islamic Arts & Canvases, Sunnah Foods & Herbs, Health & Beauty Products, Islamic Books & Literatures, A Huge Collection of Arabic Perfumes & Fragrances, Hajj & Umrah Essentials And Much More.


Información de contacto

3,6

Medio

TrustScore: 3.5 sobre 5

443 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que solicite reseñas

Esta empresa no ha enviado invitaciones a sus clientes, por lo que es posible que las opiniones no sean representativas

Ha contestado el 75% de las opiniones negativas

Suele responder en menos de 2 semanas

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Valorada con 1 estrellas sobre 5

Purchased a Quran Cube,

Purchased a Quran Cube,

Turned up ok, but wasn’t working, i e mailed asking for help, i even sent them a video, no reply no help, had to go to credit card company, not a good company to deal with if you have any problems, buyer beware

P.S if you reply here to show you want to help, don’t bother you ignored me in e mails all ready

1 de mayo de 2026
Opinión espontánea
Logotipo de almanaar Islamic Store

Respuesta de almanaar Islamic Store

Thank you for your feedback. We are genuinely sorry to hear about your experience.

We sincerely apologise if your emails were not responded to in a timely manner. This is certainly not the level of service we aim to provide. We understand how frustrating it must have been to receive a product that was not working and then feel unsupported while trying to resolve the issue.

We take customer concerns seriously and would have been happy to assist with a replacement, troubleshooting, or refund had we been able to connect with you. We regret that the matter had to be escalated through your credit card provider.

Your feedback has been noted and will be reviewed internally to help us improve our customer support processes. We apologise again for the inconvenience caused and appreciate you taking the time to share your experience.

Valorada con 1 estrellas sobre 5

Scam

We received and empty parcel from this company with just a piece of card in. We haven't purchased anything from them, have never even heard of them. So clearly they've got some scam going using other people's details, sending empty parcels and posting positive reviews on their behalf with a verified purchase.
Very unnerving receiving an empty parcel from a company you've not bought anything from.

2 de mayo de 2026
Opinión espontánea
Logotipo de almanaar Islamic Store

Respuesta de almanaar Islamic Store

We are very sorry for the confusion and concern caused by this situation.

Please be assured that we are a reputable company and this is absolutely not our standard practice. It may have been an error or courier-related issue, and we sincerely apologise for the inconvenience and worry caused.

We take matters like this very seriously and would appreciate it if you could contact us directly with more details so we can investigate this properly.

Thank you for bringing this to our attention.

Valorada con 1 estrellas sobre 5

This company is an absolute disgrace

This company is an absolute disgrace. I bought a Quran pen, returned it, and never received my refund. They ignore all messages and take zero responsibility. What a scam operation — they’ll happily take your money and disappear. I’ll be reporting them to Trading Standards for their dishonest and unethical behaviour. Do not buy from this company , total frauds and time-wasters,Order 2443.

2 de marzo de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Slave labour and Bad Manager

My child went for an interview and I was very shocked and surprised how the interview was conducted by the rude female manager. Her attitude and tone was very rude and belittling to a young person.
She also was demanding that any person hired would have to work a minimum of 6days and training days would not be paid and neither would any hours worked over my shift. The most shocking of all was that she would not pay the MINIMUM WAGE which is against the law.
Whilst in the store waiting for the interview I witnessed the way she spoke to female staff of different ages and she was very aggressive in her tones and language which she used and treated them like garbage.
This business is supposed to be a community based Islamic store but what I witnessed was nothing like this, treating people like slaves and demoralising them is not following ISLAMIC VALUES.
All people should be treated like equals and how this female manager Ms Akhtar in the Coventry rd b, bham was treating staff members was disgusting and an embarrassment to the store. My child will definitely not be working for this tyrant and other parents who’s children are working there should speak to their children as see how they are treated as this should not be happening full stop. Also check what your child is getting paid as I’m 100% sure it’s not the minimum wage. SLAVE LABOUR. #NotIslamicStore.

4 de julio de 2025
Opinión espontánea
Logotipo de almanaar Islamic Store

Respuesta de almanaar Islamic Store

Thank you for taking the time to share your feedback. We are genuinely sorry to hear about your recent experience and deeply regret that your child’s interview left such a negative impression.

We want to make it absolutely clear that our company strictly complies with all UK government guidance and regulations related to employment and training. We take any allegations of mistreatment, unpaid labour, or non-compliance extremely seriously.

We would also like to clarify that our Executive Director is mainly responsible for employment. We anticipate the possibility that there may have been a misunderstanding or misidentification, and we are keen to investigate further.

Please be assured that we are conducting a thorough internal investigation into this matter. If any staff member has misrepresented our policies or acted in an inappropriate or unprofessional manner, we will take immediate and appropriate action.

We would greatly appreciate the opportunity to speak with you directly so we can fully understand what happened and take the necessary steps to address it. Please feel free to contact us.

Once again, we sincerely apologise for your experience and thank you for bringing this to our attention. We are committed to ensuring a respectful and supportive environment for all staff and applicants alike.

Kind regards,
Al-Manar Islamic Superstore Limited

Valorada con 5 estrellas sobre 5

Items worth €110 not delivered …

I bought items worth €110 order was placed on 17th Dec'24 something went wrong with the delivery. However, I got in touch with team at Almanaar. I received a refund and the items were later delivered as a gift from Almanaar. That was so noble of them.
THANKS VERY MUCH!

4 de enero de 2025
Opinión espontánea
Logotipo de almanaar Islamic Store

Respuesta de almanaar Islamic Store

Thank you for sharing your experience! 😊 We're truly grateful for your patience and understanding. At Almanaar, we always strive to provide the best service, and we're happy to know we could make things right for you. Your kind words mean a lot to us! 💛 We look forward to serving you again in the future.

Valorada con 5 estrellas sobre 5

I love the product

I love the product, it smells great,, Very recomeded shop, good service, very polite and professional staff / admin.

Delivery is always fast and free of hassle and they have a great selection of books.

21 de octubre de 2024
Opinión espontánea
Logotipo de almanaar Islamic Store

Respuesta de almanaar Islamic Store

Thank you so much for your kind words! 😊 We're delighted to hear that you love the product and had a great experience with our service. Your support means a lot to us! 💛 We always strive to provide the best quality products, fast delivery, and excellent customer service. Looking forward to serving you again soon!

Valorada con 5 estrellas sobre 5

Highly recommend this store

Highly recommend this store! All the products I bought are excellent, and I’ll definitely be shopping here again. I am very happy with my purchases from this site👍.

20 de junio de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Tanveer was a very helpful Individual…

Tanveer was a very helpful Individual and he also had a lot of energy who made me and my friends happy and the customer service was second to non and I will always be eager to come here before every eid and come thobe shopping you guys should try it out

15 de junio de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Happy with their understanding customer…


Happy with their understanding customer service

An item I ordered arrived broken so I sent a message to complain about it and told them they need better packaging and I was upset because it was meant to be a gift
They offered to refund 50% and I keep the item
But I said I would rather return it as its not for me anyway, and is broken but also stated that I am upset that my return postage and delivery fees come up to like 2/3s of the price of the item anyway
So they agreed that I can keep the item and get a refund, which I think is very nice and understanding of them
Good customer service

Delivery took a couple days longer than stated be wary, but I cant blame them as this happens a lot because of courriers

3 de mayo de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Never recieved my order

its been over a month since i purchased and have never recieved it. Have contacted their customer service and they said they were going to look at it, never heard back from them..sent new mails but no answer. This is the first and last time i spend 97£ on this store for products i dont recieve. Would give zero stars if possible

14 de marzo de 2024
Opinión espontánea
Logotipo de almanaar Islamic Store

Respuesta de almanaar Islamic Store

We sincerely apologize for the inconvenience you've experienced. It seems there was an unexpected delay with the shipping company, which has unfortunately affected the delivery of your parcel. Please be assured that we are actively pursuing this matter with the shipping company and endeavor to resolve it swiftly. Your satisfaction is our priority, and we deeply regret any frustration caused by this delay. Thank you for your patience and understanding.

Valorada con 1 estrellas sobre 5

4 ihram totalling £120 received in completely destroyed packaging

I placed an order for 4 bamboo ihram totalling just under £120, and it came in packaging that was sellotaped on one side, torn up on another side, and the see-through plastic cover at the front ripped out completely. It is very disappointing to receive the ihrams in this condition as I had bought them for my dad. I would upload photos as evidence, but there doesn't appear to be that option.

To add further to this, I had bought a couple of items prior to this, so I was given a discount code to use for this order. It happened to be invalid, so I contacted Almanaar but not received a response from them.

21 de marzo de 2024
Opinión espontánea

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