Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información

Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información

Información sobre la empresa

  1. Agencia de alquiler de apartamentos

Escrito por la empresa

Providing quality accommodation in the Chamonix Valley...


Información de contacto

3,5

Medio

TrustScore: 3.5 sobre 5

18 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que haya invitado a opinar recientemente

Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas

Ha contestado el 100% de las opiniones negativas

Suele responder en menos de 24 horas

Así usa esta empresa Trustpilot

Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.

3,5

Todas las opiniones

(18)

2 opiniones en los últimos 12 meses

Escribir una opinión

Comprobamos las opiniones

Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 1 estrellas sobre 5

No customer service what so ever!

No customer service what so ever!
First off all we booked for six but bedding and towels only for 4, extra charge for rest of my party.
TV not working for whole our stay, host contact blaming on snow not willing fixing it.
Most upsetting there was no Travel passes for Chamonix vally as advised. Again after calling Alpes Travel representative we got 5 (so one short) but out of date so could get fined for travel!!!
Called Aples Travel rep few times but no answer and never returned any calls.

9 de enero de 2026
Opinión espontánea
Logotipo de Alpestravel

Respuesta de Alpestravel

We’re very sorry to read about your experience and that your stay did not meet expectations. This is certainly not the level of service we aim to provide, and we apologise for the frustration caused.

Regarding the bedding and towels, these are normally prepared according to the confirmed occupancy on the booking, and we’re sorry if this was not clearly communicated in advance. As the sofa bed isn't always required, we do not include the linen for it in the cost of the holiday, in order to keep the cost reasonable for all. That way, if you require the sofa bed we can supply linen for it at an small extra charge.

We also apologise for the TV issue. Unfortunately, during periods of heavy snowfall, satellite reception in the valley can be affected. That said, we regret that this was not better explained or followed up during your stay.

We are also very sorry to hear about the travel passes not being in the property when you arrived, but the town hall give us a grace period of one month to use up the travel passes from the previous year, so it will have been unlikely that you would have got fined.

Finally, we’re very sorry that you felt unable to reach a representative when you needed assistance. This is not acceptable, and we are reviewing our communication handling during busy periods.

Thank you for taking the time to share your feedback.

Kind Regards,
Alpes Travel

Valorada con 5 estrellas sobre 5

Lovely apartment in a great location

The apartment was really lovely, in a great location and Alpestravel kept us well informed prior to our arrival. The information available to us about the chalet was excellent. The chalet was clean and warm and very well equipped. Parking outside the chalet was easy. Close to shops, bars and the centre of town.

22 de diciembre de 2022
Opinión espontánea
Valorada con 4 estrellas sobre 5

well positioned with lovely view

The flat is very well positioned with good views of Mont Blanc from the balcony. Beds were very comfortable. Well equipped kitchen. Matt, the company contact in Chamonix, was extremely helpful. He promptly replied to any enquiries we had and resolved any minor issues very quickly.
We were a little disappointed that despite having 2 bathrooms, there was only one WC.

3 de septiembre de 2022
Opinión espontánea
Valorada con 4 estrellas sobre 5

Apartment was great

Apartment was great. Location was perfect. There were a few small things that I would suggest.
1) The sofa bed linens should not be an additional charge- just make it part of the nightly fee if you are going to advertise that the apartment sleeps 4
2) Lovely to have a washing machine but there was no detergent
3) 4 towels is not enough for a 4 night stay for 4 people
4) I would add small toiletries like shampoo to the bathroom

9 de agosto de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

This is a really excellent apartment

This is a really excellent apartment. Right in town, with a parking space in a secure garage, storage locker, balcony, two nice bedrooms and bathrooms and a well appointed kitchen. We couldn’t find any fault except maybe they could provide a bit more toilet paper and soap. We will definitely recommend and hope to come again. Mags was lovely and kindly us at midnight to check-in.

3 de marzo de 2022
Opinión espontánea
Valorada con 4 estrellas sobre 5

Great stay!

Great stay!!
Very confortable flat (perfect for a 4 member family), well equiped with an incredible view on Aiguille du MIDI. The appartment is also well located with all comodities near by.
We enjoyed our stay and recommend the place.

24 de febrero de 2022
Opinión espontánea
Valorada con 3 estrellas sobre 5

All in all a good property but missing the small details that make a difference.

While the Safari Chalet was nice there are many things that can improve and that seemed like a weak effort from Alpes Travel:
1. No shampoo or conditioner were provided
2. We were asked to take out the trash of the house.
3. We were asked to leave all dishes clean. While we have no problem cleaning they should not rely on guests to do this (especially considering covid and that guests might have different cleaning standards) and also this is supposed to be a holiday home
4. The owner of the chalet entered the house around 11:30 p.m. without previous notice. This was not only inappropriate, but also scary as we were not expecting him. He said he needed something from the house but it would've been better if he knocked and notified us before. Instead we woke up scared and asked who was there..
5. It would be nice if Alpes could include the wood for the fire..

All in all a good property but missing the small details that make a difference.

23 de enero de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great liaison with Alpestravel

Great liaison with Alpestravel, plenty of comms with them covering all eventualities usually left to chance when you arrive somewhere for the first time. This fabulous apartment was immaculate, spacious and welcoming.

7 de diciembre de 2021
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent Stay in Chamonix!

We found the apartment in a different booking site but booked directly on their website. It was instant confirmation and was charged a minimum amount up until the day before the stay. All information was provided by email and their mobile number is provided. Communication with them is great and they are very responsive. We arrived early and we were accommodated right away. The apartment is clean, spacious and complete with all the necessities. The location is perfect, everything is within a few minutes’ walk especially the supermarket. I will definitely book with them again if I ever come back in Chamonix.

3 de diciembre de 2021
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great stay in Chamonix in Apartment…

Great stay in Chamonix in Apartment Forclaz, very convenient location and had everything we needed. We looked at a few different apartments but not many accepted pets, we'd definitely visit again knowing that we can bring them along.

22 de noviembre de 2021
Opinión espontánea

La experiencia Trustpilot

Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.

Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.

Más información sobre el proceso de revisión de Trustpilot.

8 consejos para escribir buenas reseñas.

La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.

Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.

Leer más