Altegio: Business Management App Opiniones 

Ich möchte mich ganz herzlich bei Liana und Arina bedanken. Sie haben uns dabei geholfen, unsere Filiale in das Programm Altejo einzuführen. Sie waren immer erreichbar und haben alle Fragen beantwortet. Mädels, vielen Dank für eure Geduld und dafür, dass ihr immer bereit seid zu helfen, egal welche Frage auftaucht.

Շատ պրոֆեսիոնալ մոտեցում ցուցաբերող անձնակազմ: Բարեխիղճ կերպով` օրվա ցանկացած պահի պատասխանելու և աջակցելու բարձր մակարդակ: Շատ գրագետ և կազմակերպված թիմ, իդեալական ծրագիր:

I’m very happy with Altegio and the way the system works. It has everything I need to manage my business in one place. I especially like that I can keep track of my finances and accounting, manage appointments, and have automatic reminders sent to clients by email.

The customer service is also excellent. It’s very easy to get in touch with the team, and they are always quick to respond and help with any questions. This is especially important in the beginning, when you are still getting familiar with the system and learning how everything works.

Overall, the system is convenient, well organised and makes the day-to-day running of the business much easier. So far, I’m very happy with Altegio and would definitely recommend it to other businesses.

1 star – We were assured the system could do what we needed. It couldn’t.

We chose Altegio for our dance studio after specifically asking their sales team, before signing the contract and paying, whether the system could handle a particular functionality that was essential for our business.

We were explicitly told that yes, it could.

We paid for the service upfront based on this information.

During the onboarding process, we started to suspect that the functionality actually wasn’t supported. We raised the issue again and asked for clarification. Instead of being told that the feature was not available, we were reassured and given explanations that made us believe it would work.

After using the system for the first month, it became clear that the functionality simply did not exist in the way we had been promised.

At that point, we contacted customer support and made a formal complaint. We expected either a solution or, at the very least, a fair discussion about compensation, considering that we had paid for a service based on information that turned out to be incorrect.

Instead, the “solution” offered to us was essentially to keep the money we had already paid (around HUF 200,000) and continue using the service.

So we were left paying approximately HUF 200,000 for a system that could not perform a functionality we had specifically asked about before purchasing.

The biggest problem for us is not that Altegio lacks a particular feature. No software can support every possible business model.

The problem is that we specifically asked whether it was supported before committing financially, were told that it was, raised our concerns again during onboarding, and were still reassured — only to discover later that it wasn’t.

For us, this was a fundamental breach of trust and the main reason we decided to leave the platform.

I strongly recommend that any business considering Altegio get every promised functionality confirmed in writing and test it thoroughly before paying for a longer subscription.

I was dreading the software change, but Altegio's onboarding team made the setup incredibly easy. Love the transparent pricing too, no hidden fees per booking! Since switching, the automation has been a total lifesaver. We fully customized the booking widget for our site, and clients use it 24/7. But as an owner, my absolute favorite parts are the autopilot payroll and the deep employee stats (like client return rate and LTV). It literally saves me hours of headache every month. Highly recommend!

Streamlined our entire daily workflow. We’ve been using Altegio for our salon for over six months, and it has brought real structure to our operations. Automating our daily workflows made it possible to merge our schedules, track inventory in real-time and eliminate missed appointments with automated reminders.
A special thanks to Zsombor from tech support, who made the onboarding process incredibly smooth and guided our team through setting up our complex service list. It’s a reliable, intuitive platform that truly supports modern salon businesses.

Это самый лучший программа которую я знаю на моем профессии спасибо за всё ребятам кто работает там кто помогли мне понять программу объяснили и вовремя отвечали на мои сообщения

Thank you for the in-depth onboarding and setting up the software for my salon. Special thanks to Ani, who made a great job, supporting my team during the whole process! You guys are Gods in business automation!!!

Thank you so much to the technical support team, who are always available and ready to help with any issue. You're a huge help!

1 star — Paid €211. 3 months of daily failures. Built my own app with Claude Code in 3 days.

I am a psychologist and media professional running an online consulting practice in Bulgaria. I paid Altegio €211 across three invoices (April 2024, September 2025, November 2025) for a subscription valid until March 2027 — which I am still paying for and not using.

From January 1, 2026, the core function of the platform — online booking with Stripe payment — stopped working. For 3 months, every single day brought new problems. Clients could book but could not pay. Altegio's system then automatically sent cancellation emails to clients who had already paid successfully in Stripe. The technical reason was a 403 "Not enough rights" error on Altegio's own webhook endpoint — their bug, not Stripe's.

Over those 90 days I received responses ranging from "complex scenario failures" to "deep analysis in progress" to "thank you for your patience." Ticket #64609591 was never resolved. When pressed, they proposed switching to a different payment provider instead of fixing their own bug. I declined.

On March 30, 2026 I submitted a formal written claim with a 5-business-day deadline. They called once, said they would "think about it," and never responded again.

Meanwhile, in 3 days, I built a fully functional booking and payment application using Claude Code — with Stripe integration, automated Microsoft Teams meeting creation, multilingual email reminders, and an admin calendar panel. Everything Altegio promised and never delivered.

The system I built works significantly better than Altegio ever did. It automatically generates Microsoft Teams meetings, processes payments without a single failure, and I have been using it for 4 months now — without any problems and without any subscription fee.

I am a journalist and psychologist with 30 years of national television experience. I am not a developer. If I could build this in 3 days, there is no excuse for 3 months of daily failures.

I have all invoices, all correspondence, and ticket #64609591 documented.

Update: Thank you for the response — it is well written, and I appreciate the honesty about the webhook issue and the claim process.

But I want to say something plainly, because I think it matters beyond my case.

What separates a company that endures from one that eventually loses its clients is rarely what is written in its license agreements. It is how the company treats the people who depend on it. You sell a service that is critical for small and medium businesses. When you create chaos in someone's daily work — and for 90 days I wrote to you constantly, as a paying client with a subscription valid until 2027 — what your license terms say becomes irrelevant. The damage is real regardless.

And I want to be specific about what caused those 90 days: switching the payment currency from BGN to EUR. That is not a complex architectural failure. That is a basic function for any platform operating in Europe.

In the meantime, the booking system I built with Claude Code in two days has not failed once. It is fully automated — it books the sessions, generates the Microsoft Teams links, sends multilingual reminders, and processes payments. Not once in four months has it let me down.

You waited for your clients to work for you. A good company works for its clients.

I hope you take that in the spirit it is intended.

P.S. When I have a little more time, I intend to share my story with journalist colleagues and vloggers around the world. I believe it is important for businesses to start treating their clients as a valuable asset — not an inconvenience to be managed.

We have been using the Altegio platform for our business and, overall, the system works well. However, there is one major issue that has become a serious problem for our company.

Every month we pay a significant subscription fee for the platform. As with any business expense, we require an invoice to close our accounting period and provide the necessary documentation to our accountants.

Unfortunately, obtaining invoices from Altegio has become extremely difficult. Every month we have to request them manually, and instead of receiving the documents, we are redirected to the finance department. The finance team often does not respond for weeks or even months. As a result, we are still waiting for invoices that were requested two or three months ago, despite the fact that the payments were made on time and successfully processed.

This situation creates serious accounting and administrative problems for our company. It is difficult to understand why invoices for payments that have already been received by Altegio cannot be provided within a reasonable timeframe.

We believe that timely invoice delivery should be a basic part of the service, especially considering the monthly subscription fees paid by customers. We hope this issue will be addressed and that the invoicing process will become more reliable and efficient in the future.

I recently started using Altegio and the experience has been seamles (shoutout to Annie), I was doing so many differnt apps before for my calendar, salaries and inventory, but this has everything in one spot. The schedule calendar is super easy to use, the rest is a matter of time to get used to, but it is worth it

They get you onboarded and used to the platform and then increase prices by 100% when renewing the subscription. be careful!

I subscribed 9 month ago for 2 active users and 1 admin. Charging me 80 USD for "6 month + 3 month" package.

Now I had to renew and same package costed double. Also they started charging for inactive user "Admin" as well. I managed to purchase 3 month +1 month package for the same price $80.

When asking why renewal was so expensive, their agent said "tech advancements and inflation". Ridiculous! Who increases price by 100% in 9 month because of tech advancements and inflation?

I will slowly be getting out of this scam app. And if you dont want your subscription price doubling every renewal, i suggest you to dont get close to this app.

Я работаю с вашей компанией уже 7 лет. За это время у меня выросла сеть до 4 филиалов и более 20 сотрудников, и всё это время я оставался вашим клиентом, регулярно оплачивая услуги на очень крупные суммы.

На сегодняшний день стоимость обслуживания всего 7 сотрудников составляет около 750 евро, и при этом я не могу добиться элементарной обратной связи от менеджера Ольги Горобец уже больше недели. На простые вопросы о возможности скидки или хотя бы рассрочки платежа мне либо не дают конкретного ответа, либо общаются в неподобающем и пренебрежительном тоне.

Честно говоря, я поражён отношением компании к лояльным клиентам, которые годами приносят вам деньги и развивают бизнес вместе с вашей системой. Складывается впечатление, что после подключения клиента компания полностью теряет интерес к качеству сервиса и уважительному общению.

Если для компании с моими объёмами и количеством филиалов невозможно получить нормальную коммуникацию и адекватное отношение, то я не вижу смысла продолжать сотрудничество и буду искать альтернативную CRM-систему для всей сети.

Считаю такую работу поддержки и менеджмента абсолютно непрофессиональной.

Total Scam!

They take money, But dont give service during the Trial week, just drag the time, so it would end and u wont be able to get ur money.
They push on you to take longer period package, then they dont contact you with the TOP management to soove the issue about redise of cooperation and money refund.

We’ve been working with Altegio system for some time now, and I can honestly say that we are extremely satisfied. The platform is intuitive, efficient, and clearly built with real business operations in mind. It has helped us streamline our processes and bring much more structure into our daily workflow.

What stands out most is how easy it is to use not just for us, but also for our clients. We’ve received positive feedback from customers who find the system clear, fast, and convenient, which is essential in our industry.

Another strong point is the range of features. There are many functionalities that genuinely add value, yet we feel the system is still relatively unknown in the Netherlands. That’s surprising, because it truly deserves more recognition here.

In addition, the customer service truly stands out. The way the team communicates and supports us is always clear, fast, and genuinely helpful. That level of support is extremely valuable for us as a business and makes a real difference in our day-to-day operations.

Because of our positive experience, we regularly recommend Altegio system to friends, colleagues, and other business owners in our network. It’s a tool we trust and stand behind.

Great system, you can tailor literally everything, onboarding super professional and friendly, thanks again, Zsombor!

Огромная благодарность за помощь , обучение программы прошло очень душевно, специалисты всегда быстро реагируют отвечают! Советую ❤️

I don’t really recommend this platform , I have subscribed last month and after few days I cancel my subscription, and this month they take my money from bank account again , nobody they answer and of course his is not a serious platform! Why they take the money if I have already cancel ?