Altegio: Business Management App Opiniones 

Respuesta de Altegio: Business Management App

17 nov 2025

Tatiana, thank you for taking the time to share a review. The feedback raised here was analysed in detail, and every point discussed during the collaboration was taken into account.

During the cooperation period, a large number of requests were submitted, including proposals for individual workflow changes and feature modifications. All of them were documented, evaluated, and discussed during the Zoom call on September 30. Many of the requests required product development outside the standard scope of support, which naturally involves longer implementation timelines.

The support team provided regular updates, followed escalation procedures, and clarified how the system functions in its current form. The main challenge in the process was the difference between the expected pace of custom development and the time such work normally requires.

Altegio operates with established service standards and performance metrics used by businesses in more than 80 countries. Part of these standards includes maintaining a respectful communication environment for both clients and team members. Some interactions within this case were emotionally intense, which made the dialogue more complex than usual.

Your feedback has been registered and reviewed. The team appreciates the effort put into sharing detailed comments and wishes Tatiana continued success with a setup that aligns fully with preferred workflows and communication style.

Respuesta de Altegio: Business Management App

17 nov 2025

Thank you so much for sharing this experience. It’s great to hear that the system supports the salon’s daily work and that the Hungarian support team — especially Zsombor — has been helpful along the way.

Many businesses operate without a receptionist, so it’s wonderful to know that managing everything through the app feels smooth and convenient. Clients booking through Google or Instagram is a strong sign that the setup works well and that the online journey is clear for them.

Your kind words about the balance between professional features and easy usage mean a lot. The team truly appreciates the feedback and is glad the platform contributes to a well-organized and efficient workflow.

Respuesta de Altegio: Business Management App

19 jun 2025

Hello Ksenia,

Thank you for taking the time to share your experience — even though it’s difficult for us to read, your feedback is important and helps us improve.

We’re truly sorry that your interaction with our team and the platform didn’t meet your expectations. Your frustration is completely understandable, especially knowing that our software didn’t meet your specific needs. We recognize that each business is unique, and while we aim to cover a wide range of scenarios, not every individual case is fully supported yet. That said, we genuinely care about our clients and are constantly improving the platform — adding new features based on the needs we hear most often.

We’ve reviewed your case in detail. Regardless of the fact that the service was already in use and integrations were started, we’ve gone ahead and approved both refunds. The refund totals €88.22 (after Stripe's processing fees) and was send to you in the end of April, 2025.

What matters to us most is that you feel heard and treated fairly. We're grateful you gave us a try — and should you ever decide to return, you’ll be more than welcome.

If you have any remaining concerns or want to share anything further, you can always reach out to our customer support team directly.

Respuesta de Altegio: Business Management App

20 jun 2025

Thank you for taking the time to share your feedback. We’re sorry to hear that your experience wasn’t as expected.

Regarding the issues you mentioned — including the Google Calendar sync — our technical team did confirm the bug and acknowledged it. We offered step-by-step support to resolve the setup difficulties and were ready to assist with full onboarding. However, you chose not to continue with the suggested solutions.

There were no critical errors affecting the core functionality of the platform, and most of the challenges could have been resolved through continued collaboration with our team.

Our refund policy states that we’re unable to issue refunds after the service has been used or after a certain period. These policies help us maintain fair and consistent service for all users and ensure operational stability.

We genuinely regret that your expectations weren’t met and wish you the best with your current solution. If you decide to return in the future, we’ll be glad to support you.