American Book Warehouse Opiniones 

149
•
TrustScore: 4 sobre 5

4,0

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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

I have been trying to get in touch with American Book Warehouse via their online portal, phone and email. No response. On my end I can see that my order was "shipped" Oct 1, its been far too long. I'm... Ver más

Valorada con 4 estrellas sobre 5

Had an issue with getting a textbook delivered which was out of stock, company had some back end issues with inventory/email servers. However, customer service issued me a refund and offered me a diff... Ver más

Valorada con 5 estrellas sobre 5

Great customer service! I've been trying to get my hands on an indie cover that is going out of print and tried to order through American Book Warehouse. They didn't end up having the book in stock bu... Ver más

Valorada con 5 estrellas sobre 5

They provided a rare book in wonderful condition, and they offered the best price of this book, too! They were really nice and a “real human” on the other end of our email correspondence which I reall... Ver más

Información sobre la empresa

  1. Librería
  2. también en la categoría
  3. Mayorista de libros
  4. Tienda de libros usados

Información proporcionada por diversas fuentes externas

American Book Warehouse – We are the number 1 place to find cheap textbooks online. Visit us to buy used textbooks, college textbooks. We focus on student needs in the United States.


Información de contacto

4,0

Muy bueno

TrustScore: 4 sobre 5

149 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,0

Todas las opiniones

(149)

72 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Great Customer Service

I made a purchase for a rare collectible book. As it turns out, the book was purchased shortly before my order went through. I was quickly refunded and offered a free or discounted book for the confusion. The customer service was personable & kind. Although I didn’t get the book I ordered, they went out of their way trying to locate it & make the situation right. I would definitely entrust them again with my precious book collection.

4 de abril de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

American Book Warehouse

I ordered a rare book from American Book Warehouse. Unfortunately it was actually out of stock. They got in touch with me to let me know and provided me with a refund. They also send me another book for free as an apology. I appreciate the effort they took to rectify the situation in a professional way.
They have very large selection of books and I'll definitely look for books there in the future.

4 de mayo de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

There was an issue with a book that I…

There was an issue with a book that I initially ordered but American book warehouse worked hard to get my order refunded and send me a new book of my choice. I really appreciated them working to make things right. I will order from them again because of the great customer service.

4 de mayo de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent and personalized customer…

Excellent and personalized customer service. Book was in better condition than expected, and was received in timely manner. I am happy to have found out of publication title in really good condition.

20 de abril de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

I ordered and paid for a hardbound book and received a soft bound book

I ordered and paid for a hardbound book and received a softcover book for the title and author requested. I contacted American Book Warehouse by email and phone, describing the problem. I received prompt emails with directions and a solution. I received a hardbound copy within a reasonable amount of days and it was in excellent condition. I understand errors can be made. It’s how a satisfactory solution can be met. I’m very happy with the outcome.

26 de marzo de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great Customer Service

They originally sent me the wrong cover of the book I ordered which isn’t a big deal and they were so nice when I emailed about it and they immediately sent me the new one and even let me keep the other one!

3 de abril de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Good customer service

My first book order didn’t show, but when I contacted customer support they were diligent it responding & fixing the issue. Now I got my book & I appreciate their help!

22 de febrero de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Made it right

A book I ordered turned out to be out of stock. The folks at ABW could not have been more gracious in helping me locate an alternative title for no additional cost. Their communications are clear and prompt. I will buy from ABW again.

1 de abril de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Amazing customer service!

I ordered a language book to help with my studies. The book I ordered ended up being out of print, but their customer service department kept trying to track down a copy for me, and kept me updated. Sadly, we were never able to track one down, but American Book Warehouse was fantastic throughout the entire process. They helped me find an alternative that met my needs. I highly recommend them!

26 de diciembre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Best Customer Care!

Purchased a book even though it was not in stock. Customer service was quick and efficient; absolutely no problems. 10/10 Would use this store again!

24 de marzo de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great Customer Service

Recently made a purchase but the book was sold out. Customer service was very helpful and quickly provided a refund. I was also offered a discount for a future purchase for the inconvenience. I would purchase here again.

24 de marzo de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great!!

got my book quickly. Support was quick to respond with the tracking info when asked for it!

12 de marzo de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Tried to cancel an order and I can never reach anyone

I placed an order and the pictures showed a different book than what was ordered. The book i ordered was one word different and it is very easily overlooked especially when they put the wrong book in the diagram. I immediately noticed it after ordering and called and emailed them trying to cancel the order, never reaching anyone. 2 days have passed with no reply. Very unprofessional and I will never buy from them again.

12 de marzo de 2025
Opinión espontánea
Valorada con 2 estrellas sobre 5

They just send books from Amazon

I ordered a book from them as a first time customer and the book arrived in the promised condition shortly after ordering. So why did I give them only 2 stars? I spent much time and effort to find this book online from an independent book seller because I no longer wish to support Amazon. I ordered from American Book Warehouse and guess where it came from? Amazon. They portray themselves dishonesty and I won't buy from them again. I'll keep searching for an independent book seller who isn't a front for Amazon.

9 de marzo de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

I ordered a set a books from American…

I ordered a set a books from American Book Warehouse that I had been searching for as it was a series from when I was younger. A lot of older books are harder to find and can cost an arm and a leg, or in a condition that is less than desirable. Not only was the cost of my set less than everywhere else, the books were in perfect condition and they arrived quickly too. I am working on collecting enough books to be considered a library and I know I will be using American Book Warehouse to collect many more. I highly recommend this company if you are a book dragon like me, you will be as excited as I was for my books to arrive. I am sure you will you continue to use them to build your collection too.

9 de febrero de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great customer service

I had a great experience with American Book Warehouse! Their customer service was incredibly helpful and responsive when I reached out about a book that was out of stock. To make up for it, they even shipped me a free book as compensation, which was a really nice and unexpected gesture. The overall process was smooth, and their team was friendly and professional. I truly appreciate their dedication to customer satisfaction. Will definitely be shopping with them again!

18 de febrero de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

No book, no customer service!

I ordered a book on January 12. It is now February 15 and no book. I emailed the company several times and have received one response telling me that the warehouse is having delays. Not one person has responded to my subsequent emails after the second promised shipment date. DO NOT ORDER FROM THIS COMPANY!

15 de febrero de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Do not buy from this company

Do not recommend buying from this company. I ordered a book and received an email saying that it had been shipped, but there was not tracking number. I waited a couple extra days from the time it was expected to be delivered before contacting them. It takes two to three days for them to answer emails and when I called it went straight to a voicemail. A few days after I first contacted them they informed me that they did not even have the book that I ordered in their wearhouse and nothing was ever shipped. I requested a full refund since I had to buy this book elsewhere at this point. A few days later they said they were processing my refund. The refund showed up but then disappeared from my account. I even contacted my bank which told me the refund was cancelled. I have contacted them again and am still waiting to see if they will give me my refund. This has been totally unacceptable service.
Update, I did finally receive my refund. However, I was very disappointed in the overall service and will not be ordering from them again.

19 de enero de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great

Honestly, I thought it was a scam, but I finally received my book. However, I was unable to track my package. The book is in very good condition, and it took 6 days to arrive.

4 de febrero de 2025
Opinión espontánea

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