American Book Warehouse Opiniones 

149
•
TrustScore: 4 sobre 5

4,0

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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

I have been trying to get in touch with American Book Warehouse via their online portal, phone and email. No response. On my end I can see that my order was "shipped" Oct 1, its been far too long. I'm... Ver más

Valorada con 4 estrellas sobre 5

Had an issue with getting a textbook delivered which was out of stock, company had some back end issues with inventory/email servers. However, customer service issued me a refund and offered me a diff... Ver más

Valorada con 5 estrellas sobre 5

Great customer service! I've been trying to get my hands on an indie cover that is going out of print and tried to order through American Book Warehouse. They didn't end up having the book in stock bu... Ver más

Valorada con 5 estrellas sobre 5

They provided a rare book in wonderful condition, and they offered the best price of this book, too! They were really nice and a “real human” on the other end of our email correspondence which I reall... Ver más

Información sobre la empresa

  1. Librería
  2. también en la categoría
  3. Mayorista de libros
  4. Tienda de libros usados

Información proporcionada por diversas fuentes externas

American Book Warehouse – We are the number 1 place to find cheap textbooks online. Visit us to buy used textbooks, college textbooks. We focus on student needs in the United States.


Información de contacto

4,0

Muy bueno

TrustScore: 4 sobre 5

149 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,0

Todas las opiniones

(149)

72 opiniones en los últimos 12 meses

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Valorada con 4 estrellas sobre 5

Great Customer Service!

I had an issue with the copy of the book that was sent to me. The customer service department was quick and courteous. They offered me several options and mailed out a new copy ASAP. I’m happy with the final result!

31 de diciembre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

I am a first time customer to ABW

I am a first time customer to ABW. They had a semi-rare book I've been looking for, and placed my order straight away. After a week I hadn't received my tracking email, so I emailed them to request it. Turns out, it was out of stock after all. ABW kept in communication with me from start to finish and in a very timely manner. I was offered a full refund (with a discount for a next purchase) and a sincere apology along with the option for them to source the book for me. I chose to wait and see if they would be able to still get me the book. It didn't take long, maybe a few weeks, to get the news they found my book and it was on its way with a tracking number. I did receive my book around Christmas which made it almost magical! Again, communication was consistent throughout this entire process. I never felt like I was being ignored, irrelevant or bothersome. I was treated with respect, importance and offered options. I am very impressed with the level of customer service I received, and how professional and genuinely a heart-warming human experience I was provided over the internet.
I ABSOLUTELY RECOMMEND AMERICAN BOOK WAREHOUSE FOR YOUR BOOK PURCHASES!! I am a very happy customer and look forward to continuing doing business with them again!

Re: Iodine: Why you need it, why you can't live without it by Dr. David Brownstein

6 de diciembre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great Experience

The used book I ordered arrived on time and in great condition. I didn't recieve a tracking number; however, upon emailing customer support I was updated quickly. They then reached out to follow up verifying I had recieved my item.

16 de diciembre de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

I think this is a scammer

This is a scammer, I’m afraid. Took my money but book was never sent.

I will update this review if I the book ever arrives.

16 de agosto de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Horrible experience

Ordered a book, paid extra for faster shipping, took over a month to arrive, was ignored multiple times when I asked to send it back as the date when I needed it had passed.

1 de noviembre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent Customer Service!!

Excellent Customer Service!!! They went the distance to ensure that I received a book that met my
requirements. Very happy with the book they found for me and their responsive communication with me throughout this process.

12 de noviembre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

THE BOOKS ARRIVED QUICKER THAN I…

THE BOOKS ARRIVED QUICKER THAN I THOUGHT THEY WOULD AND THEY ARE CLEAN AND NOT TORN OR HURT IN ANY WAY. I WILL BE CHECKING YOU OUT AADGAIN WHEN I NEED BOOKS. THANK YOU AGAIN FOR THE GOOD SERVICE AM VERY PLEASED!!!!!

25 de septiembre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Amazing business service

Amazing business service! Friendly, replied in email on time, professional. Book is in perfect condition! Definitely, will buy again from this company! Thank you for your hard work!

4 de agosto de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great!

Okay, so I needed a textbook for class. As most of us know, textbooks are NOT cheap :/ But, I was able to purchase my textbook from the American Book Warehouse for only a fraction of the price my school's textbook store was selling them for! Not only did I save roughly $200, I got my textbook in GREAT condition! I spoke with the Support team, and they answered all of my question clearly and in a timely manner. What's more, they were genuinely concerned with my concerns! I would recommend this site to everyone who needs good quality books for a low cost :) Happy Shopping

30 de agosto de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Absolutely wonderful customer service

Absolutely wonderful customer service. I had an issue with my order because of my error. They resolved it immediately and in the most customer friendly way possible. Book I received is quality product at a great price.

16 de agosto de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

So happy I found them

I was looking for an out of print book when I found American Book Warehouse on line. Not only did they have the book, listed as used, very good condition, but their price was cheaper than other sites. Service was great, and I received the book in two days. Best of all, my book was in even better condition than advertised, like new. I'll be very confident ordering from them in the future.

5 de agosto de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Scammers making money on the "float"

I suspect that American Book Warehouse is primarily a scammer. They bill your credit card and then tell you they DO NOT have the book. They promise to "look" for another copy. Two weeks later, I checked back, and American Book Warehouse had not found one. I requested a refund. American Book Warehouse makes money on the "float" when they hold your money for a few weeks until you demand a refund for a book that I suspect never existed in the first place.

15 de julio de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Be cautious when trying to purchase books from this company.

I ordered a book and the payment was excepted next day it had been cancelled. I tried ordering it twice.the second time they had raised the price 200 plus, they said the book was unavailable and they were trying to fix the problem, well 3 months later it is still on the website lowered the price. I wonder if it’s still unavailable!!! I found the book on Amazon with an affordable price with no issues.

4 de abril de 2024
Opinión espontánea

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