AmourLinen Opiniones 77

TrustScore: 3.5 sobre 5

3,3

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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

That is $33.64 in shipping charges for two $6 kids travel pollowcases. I do not recommend punching from Amouri Linen unless you don't mind paying double shipping charges.

Valorada con 1 estrellas sobre 5

I can't believe I didn't leave review before. Dress doesn't matches picture and description. Huge arms holes,unflattering, very rough fabric , washed it in cold water multiple times and every time d... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Es ist wunderschönes weiches Leinen. Die Farbe Rosenbraun beschreibt ein zartes, leicht rötliches, helles Braun, eine sanfte Farbe, die sich gut in alle möglichen Interieurs einbringen lässt. Ich bin... Ver más

Valorada con 5 estrellas sobre 5

Really cannot recommend these products enough. From my very first order, this linen never disappoints. It's incredibly soft, and washes extremely well. High quality finishes and slightly weighted - so... Ver más

Información sobre la empresa

  1. Tienda de lino textil

Escrito por la empresa

AmourLinen is a brand that focuses on designing high quality linen textiles that are created with honest attention to detail and ecological consciousness.


Información de contacto

3,3

Medio

TrustScore: 3.5 sobre 5

77 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 86% de las opiniones negativas

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Valorada con 2 estrellas sobre 5

Purchased the robe

Purchased the robe - not happy! It is rough and abrasive. They told me it would soften w/ each wash - but not returnable after washing. Washed it 6 x - did not soften. I am screwed.

8 de junio de 2026
Opinión espontánea
Logotipo de AmourLinen

Respuesta de AmourLinen

Hello,

Thank you for sharing your feedback. We’re sorry to hear that the robe did not meet your expectations.

After reviewing our previous correspondence, we noticed that you mentioned the robe “came out of the dryer like cardboard.” We would like to point out that our care instructions recommend washing at 30-40°C on a gentle cycle and air drying in the shade. We specifically advise against tumble drying and dry cleaning, as these methods can affect the texture and longevity of the fabric.

We completely understand that the perception of softness is very personal and can vary from person to person. However, linen is a natural fiber that typically becomes softer over time with proper care and regular use. This is a characteristic we have consistently observed and tested across our products since the beginning of our brand more than six years ago.

While we respect your experience and understand your disappointment, our recommendation remains to follow the provided care instructions, as this gives the fabric the best opportunity to develop the softness for which linen is known.

Thank you again for your feedback and for giving our products a try.

Best regards,
Ugne

Valorada con 1 estrellas sobre 5

This website is a scam

This website is a scam. I ordered two items that didn't fit, I returned them at my own expense and I haven't been refunded. They don't reply to my emails,

2 de junio de 2026
Opinión espontánea
Logotipo de AmourLinen

Respuesta de AmourLinen

Hello,

We’re sorry to hear that you feel this way.
We would like to clarify that all of your emails were replied to. For example:

You emailed us on May 27 at 12:35 PM, and we replied on May 27 at 5:41 PM.

You emailed us on June 4 at 9:40 PM, and we replied the following morning on June 5 at 10:11 AM.

In our correspondence, we informed you that refunds are processed according to our policy:

“The refund will be processed to your original payment method within 14 business days. Please note that it may take some additional time for your bank or credit card company to process and post the refund to your account.”

Additionally, even before the full 14-business-day period had elapsed after receiving your return, our system automatically processed your refund. The refund was issued today at approximately 4:00 AM.
We have responded to all of your emails, although we did not receive any replies to our responses.

We would also kindly ask you to consider that we are a small handmade brand. Every item is made with great care, attention, and love by real people who work hard to create quality products and provide support to our customers.

Being called a “scam” is very disheartening when we have been actively communicating with you and have already processed your refund.

Kind regards,
Lucas

Valorada con 5 estrellas sobre 5

Beautiful!

Beautiful blouse that I will wear all summer. Needed an exchange and the company's customer service was top notch!

10 de abril de 2026
Valorada con 1 estrellas sobre 5

I returned an item weeks ago and they…

I returned an item weeks ago and they claim not to have received it back - even though I paid for tracking and top postage. They have not been at all helpful and I suspect have no intention of offering a refund. The story is that it’s stuck in their customs. Beware of this firm

17 de mayo de 2026
Opinión espontánea
Logotipo de AmourLinen

Respuesta de AmourLinen

Hello,

Thank you for your review.

According to the information available to us, we have not received your return package yet.

Could you please recheck the tracking information and provide proof that the parcel has been delivered to our return address? If the tracking does not show a “Delivered” status, it means the package has not yet reached us.

We completely understand your concern, but unfortunately we cannot issue a refund for an item that has not been received back at our warehouse. As soon as the return is delivered and processed, we will of course proceed according to our return policy.

We appreciate your understanding and are happy to review any delivery confirmation you can provide.

Kind regards,
Lucas

Valorada con 5 estrellas sobre 5

Good quality robe

The robe is well made and good quality they only have 2 sizes unfortunately mine is a touch too short and I have a feeling the bigger size would be too big but when I inquired about their sizes she answered right away I will order from them again in the future

2 de abril de 2026
Valorada con 1 estrellas sobre 5

Schlechter Kundenservice mit schlechter Kommunikation und nicht-Einhaltung der Lieferzeiten

Ich habe hier vor einigen Wochen mehrere teure Kleidungsstücke gekauft. Sowohl bei Avocadostore als auch im Online-Shop wird dabei eine ''Lieferzeit von 2-5 Werktagen'' angegeben. Nach 14 Tagen wurde meine Bestellung noch nicht mal gesendet! Auf meine Email-Nachfrage diesbezüglich wurde erst nach einigen Tagen reagiert, und es wurde mir mitgeteilt, dass die Bestellung nun fertig gepackt sei und lediglich auf die Abholung von DHL warte. Heute - nach weiteren 3 Tagen, ist die Bestellung (laut der DHL-Sendungsverfolgung) weiterhin noch NICHT gesendet, zudem erscheint auch meine Anschrift nicht korrekt aufgeschrieben zu sein (obwohl ich bei der Bestellung die korrekte Anschrift geschrieben hatte, wurde diese anscheinend nicht korrekt übernommen!). Die Kommunikation mit diesem Unternehmen gestaltet sich zudem extrem schwierig: auf meine Email zum Hinweisen, dass die Adresse nicht korrekt geschrieben wurde, erhielt ich keinerlei Reaktion mehr. Bisher wurde weder die versprochene Zusendung, noch die Korrektur der Adresse, noch eine Rückerstattung (bei sehr hohem Preis der Ware) in die Wege geleitet. Ich bin sehr enttäuscht, wie hier mit Kunden umgegangen wird, und warte immer noch auf meine Ware oder mein Geld. Schade, ich hätte dieses Unternehmen gerne unterstützt, aber so ist es leider nicht empfehlenswert.

25 de abril de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

No refund possible and they stopped responding. Don't buy this scam!

I am trying to refund the pyjama and sent it back one month ago. I still haven't got any refund and they stopped responding completely since two weeks. Do not buy this scam!

23 de marzo de 2026
Opinión espontánea
Logotipo de AmourLinen

Respuesta de AmourLinen

Hello Dan,

We are truly sorry for the frustration and inconvenience this experience has caused you. Over the past month, we were in the process of migrating our internal systems, and unfortunately, a significant number of messages and emails were lost during that transition, your refund request was among them. We sincerely apologize for going silent; we completely understand how unacceptable that looks from a customer's perspective.

We are pleased to confirm that your full refund has now been processed. Please allow a few business days for it to reflect in your account, and don't hesitate to reach out if you have any further questions.

Thank you for your patience, and again, we are very sorry for the poor experience.

Valorada con 5 estrellas sobre 5

Perfect!

Perfect!
The pajamas I bought were of good quality and just the right size!

4 de febrero de 2026

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