AmourLinen Opiniones 77

TrustScore: 3.5 sobre 5

3,3

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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

That is $33.64 in shipping charges for two $6 kids travel pollowcases. I do not recommend punching from Amouri Linen unless you don't mind paying double shipping charges.

Valorada con 1 estrellas sobre 5

I can't believe I didn't leave review before. Dress doesn't matches picture and description. Huge arms holes,unflattering, very rough fabric , washed it in cold water multiple times and every time d... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Es ist wunderschönes weiches Leinen. Die Farbe Rosenbraun beschreibt ein zartes, leicht rötliches, helles Braun, eine sanfte Farbe, die sich gut in alle möglichen Interieurs einbringen lässt. Ich bin... Ver más

Valorada con 5 estrellas sobre 5

Really cannot recommend these products enough. From my very first order, this linen never disappoints. It's incredibly soft, and washes extremely well. High quality finishes and slightly weighted - so... Ver más

Información sobre la empresa

  1. Tienda de lino textil

Escrito por la empresa

AmourLinen is a brand that focuses on designing high quality linen textiles that are created with honest attention to detail and ecological consciousness.


Información de contacto

3,3

Medio

TrustScore: 3.5 sobre 5

77 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Valorada con 1 estrellas sobre 5

Never received the shorts I ordered

3 de junio de 2024
Opinión espontánea
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Respuesta de AmourLinen

Hello Betsy, thank you for your review. After looking into your case, we have fulfilled all the terms and conditions, although shipping took a bit longer than usually, but order was delivered very next day after your review, which is 4th of June. At any cases we take customer service as priority, but we cannot find any concerns of yours in any of our customer service systems, but this review.

Please reach out our customer service if you have any further concerns.

Thank you, Lucas

Valorada con 5 estrellas sobre 5

I bought linen to make a shower curtain…

I bought linen to make a shower curtain as ready made ones were outwith my price range. So pleased was I then purchased linen by the metre for a range of purposes. Great colours, quality and excellent help when needed. I highly recommend.

7 de diciembre de 2023
Opinión espontánea
Valorada con 1 estrellas sobre 5

It’s been over a month and I never…

It’s been over a month and I never received my order. I emailed to inquire about the status and haven’t gotten any updates. It feels like a scam.

3 de enero de 2024
Opinión espontánea
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Respuesta de AmourLinen

Hello Paige, thank you for your review.

After looking into your case, we have fulfilled all the terms and conditions, although shipping took a bit longer than usually, but order was delivered on 11th of January. At any cases we take customer service as priority, but we cannot find any concerns of yours in any of our customer service systems, but this review.
Please reach out our customer service if you have any further concerns.

Thank you, Lucas

Valorada con 4 estrellas sobre 5

Nice quality

I love the fabric. In my opinion, it's worth the wait. I wish though they make in smaller sizes, petite sizes. It's kinda loose on me lol I will still keep it since I love the quality.

25 de octubre de 2023
Opinión espontánea
Valorada con 3 estrellas sobre 5

The color of the product did not match…

The color of the product did not match with the color on website. On website the model is wearing the shirt in different color than the color I picked. I picked "mustard" and the picture shows "rosy brown", I guess. So by ordering "mustard" I really got the "mustard", but what I really wanted was "rosy brown". Also it took almost four weeks to get the product. Anyway I'm going to return the shirt and change it to the right one and wait a little bit longer.

12 de septiembre de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great quality product

Great quality product! I ordered a pajama set in dusty lavender, the color is beautiful. The fabric is thicker linen, not see through, just be prepared it may be thicker than what you would get from a department store. It is kind of looser/boxier but that’s of course expected because there is no stretch in 100 percent linen. It did take about 3.5 weeks to receive but the products are handmade to order (which means nothing is wasted in over production, yuppie!!). You just need to take that into consideration when you order. I emailed the company a couple of times and they responded promptly within a day, great customer service, thank you. It came beautifully packaged with a thank you card. I am definitely ordering more!! Great product and great company, very much recommend!!

10 de mayo de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Incredible Linen. Incredible Ethics.

Really cannot recommend these products enough. From my very first order, this linen never disappoints. It's incredibly soft, and washes extremely well. High quality finishes and slightly weighted - so you feel better rested. And the people behind it are just as amazing.

1 de mayo de 2023
Valorada con 1 estrellas sobre 5

Shorts still not delivered 2 weeks after order

I ordered the MIA shorts on April 11; today is April 25, and I have not received them.

18 de abril de 2023
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Respuesta de AmourLinen

Dear Jenny,
I am really sorry to hear you are not satisfied with our service... Each and every linen piece is handmade on order, and our production time is 1-2 weeks. We then ship the order by either regular shipping services or Fedex Express (which you can choose when ordering) and that takes depending on where you are based (usually around a week but sometimes longer with regular shipping). Your order was shipped on the 21st April and it should reach you any day now.
Sending kindest regards from Vilnius,
Miglé

Valorada con 5 estrellas sobre 5

Beautiful fabric

Beautiful fabric, easy, fast shipment and delivery.
Color matches the photos on the site.
will definitely recommend and reorder from Amourlinen.

3 de abril de 2023
Valorada con 4 estrellas sobre 5

A satisfied customer

Our purchase did take a while to arrive as there was a delay in sending out the initial order, however, the company responded quickly to our complaint, and were then very communicative and helpful in ensuring that we received the parcel safely and quickly.
We are absolutely delighted with the bed linen. It is gorgeous!
In the end I would recommend this company as they dealt with our complaint very attentively and quickly, and the linen is a very high quality, beautiful product.

17 de abril de 2023
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Respuesta de AmourLinen

Dear Kate,
Thank you for your message. Customer support got your message and got back to you via email. I am really sorry about this delay. Your order has been made and packed today and it will be picked up by Fedex. It should arrive in Germany by the end of the week.
I am really sorry again and I wish you a great day!
Kindest regards from Vilnius,
Miglé

Valorada con 4 estrellas sobre 5

Excellent quality but slow delivery time

My order took 3 weeks to arrive but after I contacted the company they were responsive and it was sent promptly. The dress is lovely and the quality is excellent and I am very happy with it. I just would have expected some communication around the delivery time.

26 de febrero de 2023
Valorada con 1 estrellas sobre 5

Item never arrived in California

I ordered Dec 16 and the shipping estimate indicated the item would arrive by Christmas in California. 6 weeks later, it still has not arrived. The confirmation number i was given was for the Netherlands and didn't provide any information about arriving in the US.

16 de diciembre de 2022
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Respuesta de AmourLinen

Hello there!

I’m so sorry to hear that! We've experienced a tremendous increase in volumes during Q4 of last year, therefore a lot of orders were delayed up to a month, including yours. I've checked the system and it appears that your order is still on the way. During peak holiday sales sometimes shipments get lost and we feel that as a brand we owe you for the extremely long shipping time. So we'd like to refund you the full amount and if you receive your late shipment you can keep it! Again, I want to apologize on behalf of AmourLinen and wish you all the best!

Founder and CEO, Lucas

Valorada con 3 estrellas sobre 5

Good quality fabric, but my oder was sent to wrong address

Good quality fabric, relatively fast delivery, the only reason I put 3 stars is because the shop has put wrong address on the package and so my order could have been lost. Thanks to Fedex for giving me a call to figure out the issue and delivering the package to the correct address. The shop didn't explain the reason for this issue, but I hope they are going to make some improvements and eliminate the possibility of similar issues in the future.

10 de enero de 2023
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Respuesta de AmourLinen

Hi there Maryna!

I'm so sorry to hear that you've experienced issues with the shipment. Glad to hear everything was well in the end, and you've received our premium quality products. To explain what went wrong here, I'd like to say that we use dedicated systems and direct integrations with the shipping companies, to eliminate human error. So the only issue is that perhaps the system didn't read your address as you've intended. Perhaps due to the city's name being written several times. Anyways, I'm so glad you've received the products in the end and hope they've met your expectations!

Founder and CEO Lucas

Valorada con 5 estrellas sobre 5

Beautiful fabric

Not your fault, but my orders took 4 weeks to arrive - got caught in Christmas post!
I love your products, they are beautiful quality. I've bought tablecloths to offer as wedding gifts and they have been well received. I bought wide linen for curtains and they worked very well.

31 de diciembre de 2022

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