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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I burst two (!) tyres this morning. Called two or three places and Rescue Angels offered the most competitive price - I wasn't in a rush, but they were here within 45 minutes and I had a call from the... Ver más

Valorada con 5 estrellas sobre 5

Recently needed recovery assistance and was very happy with the help I received. The driver that came to help was called Samm. Very kind and extremely professional

Valorada con 5 estrellas sobre 5

My VW Golf broke down near Lewisham on Weds night, 16/09/26. Got rescued by Angel - I think his name was Connor. Firstly it was quick. Then he was polite, knowledgeable, friendly, efficient. He ful... Ver más

Valorada con 5 estrellas sobre 5

My Mercedes 260E broke down coming off the A13/A406 roundabout yesterday at 3pm, sudden loss of power. The AA arranged for Angel Recovery to be there within 60/75 mins. A breakdown truck arrived w... Ver más

Información sobre la empresa

  1. Servicio de remolque terrestre

Escrito por la empresa

Operating from the heart of London, Angel Recovery has been established since 2009 and we have strived to establish ourselves as a reliable and reputable service provider. In 2011 we achieved our ISO 9001: 2008 quality management certification and PAS 43 accreditation. All our members of staff are well experienced within the motor trade industry and have been trained to deal with the most difficult of circumstances that can arise on the road. Breaking down or being involved in a Road Traffic Accident doesn’t usually occur with a warning of any kind. So when you do, we understand how stressful it may be. That is why our priority is to keep your vehicle moving whether through roadside assistance or recovering your vehicle to your selected destination within the UK. We are an automotive solutions provider and can arrange for all your motoring needs. Our partners include The AA, RAC, LVE, Allianz, Call Assist, ARL, Auto Home, The Mansfield Group, Nationwide, Autohome Assistance, Britannia Rescue, National Breakdown. We also work with many more recovery services and providers


Información de contacto

4,5

Excelente

TrustScore: 4.5 sobre 5

85 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,5

Todas las opiniones

(85)

33 opiniones en los últimos 12 meses

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Valorada con 1 estrellas sobre 5

Ron is a proper joke in that company.

Like another customer mentioned they exploit their workers as much as possible. Ron seemed like he was the mechanic but then I found out he was the manager.
Mo seemed like a nice and polite person to speak with while Ron behaved unethical.
Some of their merchandise break faster than others. Sliders are a complete waste of money.

11 de abril de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Absolutely Brilliant Service

I had a totally flat tyre at home and Kwik Fit could not arrange a call out for anyone to come out for FIVE days. Angel Recovery came within two hours and were supposed to take my car to Kwik Fit but Rashid from Angel Recovery told me that he thought he could fix the tyre. Within half an hour he had fixed the tyre and pumped it up to the correct pressure. What Kwik Fit could not do for five days, he did in a couple of hours and I am so grateful for the time and hassle he saved me. Could not recommend them enough!

13 de marzo de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

I wish I could give zero stars

I wish I could give zero stars. DO NOT DEAL WITH THIS COMPANY. Definitely never work for them. They exploit their staff. Keep 3 weeks in hand and when you leave you have to wait 2 months to receive it. Plus they will use any excuse to deduct money from your pay. They also have people working for them who have no experience in mechanics carrying out roadside repairs. This should not be allowed.

29 de enero de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

License plate fixed quickly

Had Ozzy Ali from Angel Recovery come along to fix a license plate that had fallen off, dispatched by Volvo Roadside Assistance. Since my car was parked at home, this wasn't an urgent assistance requirement. I agreed to wait 1.5 hours and the recovery vehicle arrived pretty much on time. Ozzy was able to get the license plates securely affixed without much issues and resolved in about 10 minutes. Appreciated the speedy fix!

12 de diciembre de 2023
Opinión espontánea
Valorada con 1 estrellas sobre 5

Racism is rife

Racism is rife. Uniquely Indian company. Had same problem with company called CLS (Amazon supplier) where all the white people were replaced by Indians and even the manager, a guy from Ghana, excellent at his job was replaced by an Indian. This company is worse. They discriminate from the get go. And do not pay what they call training. Meaning you get out there and do the job but no pay. AVOID AT ALL COSTS.

7 de noviembre de 2023
Opinión espontánea
Logotipo de Angel Recovery

Respuesta de Angel Recovery

Angel Recovery is a multicultural company with team members from all walks of life and from all over the world. This is a strength for us as we can give team members time off for their holidays for whatever reason they want them whilst still operating 24 hours a day and every day of the year providing an emergency service for people stuck on the side of the road. When we train people, we are investing heavily in them, we do not pay people for trial days when they have not done the job before and we make this very clear at interviews and when sending an invitation to attend a trial day. If you did not think this is reasonable, why turn up and waste our time? Working in vehicle recovery in all weathers and all situations is a tough job, not everyone has the unique skillset to be able to do the job and look after our customers. We actually called you to bring you in for training on two occasions but you did not pick up our calls or respond to voicemails. Could it be that you did not want to work in a multicultural company with faces from many different parts of the world, including the part of the world that you are from?

Valorada con 5 estrellas sobre 5

Excellent, caring, service

My Mercedes 260E broke down coming off the A13/A406 roundabout yesterday at 3pm, sudden loss of power. The AA arranged for Angel Recovery to be there within 60/75 mins. A breakdown truck arrived within 70 minutes and the mechanic, Sean, diagnosed broken clips/ties around the throttle cable.

He made a temporary fix and kindly followed me home (about 1.5 miles away) to make sure it didn't happen again en route.

First class service, efficient, understanding and showing care I'm in my late 70s.

7 de julio de 2023
Opinión espontánea
Valorada con 1 estrellas sobre 5

They have a contract with AA

They have a contract with AA , they took 3 hours to arrive , then they said that We can not take you to The garage, we will contact Aa to recover your car , bad service, do not trust

21 de junio de 2023
Opinión espontánea
Valorada con 1 estrellas sobre 5

They are liars and unprofessional…

They are liars and unprofessional people running a service. They took 4 hours to recover my vehicle. Whenever I call they stated they were 15 or 30 mins away. They kept my vehicle at their storage yard and left the windows and doors unlocked. They once again denied it, even though I had an app on the vehicle alerting me every hour that the window is down and the doors unlocked. When I complained one of their staff threatened to hang the phone up on me, which he did. I complain to my insurance provider and they tried to lie but the insurance company told them that they have access my vehicle info and yes the window and doors were opened. Terrible service and rude people. Wish I could give them a -10 ratings.

1 de junio de 2023
Opinión espontánea
Valorada con 1 estrellas sobre 5

Almost a year now and these people have still not had the decency to reply to my review which is typical of the service that they provided when I needed them most ,absolutely abysmal ,no thanks

Further to my previous review I am still awaiting for an explanation for my 4 hour wait for Angel recovery to turn, up or should I say not turn up it seems that they have no concept of customer service , they only want to massage there good points but disregard there failures

28 de enero de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent and kind

Most greatful for the car rescue early this morning by Mark.He was helpful,kind and pleasant.
I had been waiting for more than 2 for rescue by AA who later passed me on to Angel recovery.
To my great relief and delight Mark arrived earlier by more then 40 minutes of the anticipated time.That is huge in freezing temperatures.
While he sorted out my car he very kindly offered me to warm up in his vehicle.This was extremely helpful in restoring me to be able to drive home safely as my feet had all been very cold and numb.
He quickly cleared the fault and prepared my car ready for me to drive off immediately by warming up my car and clearing the frozen windows.
I am definitely most appreciative of this excellent service on such a stressful night.Thank very much Mark.

18 de enero de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Mark came to assist me with my car…

Mark came to assist me with my car today and he was exceptional! He called me before hand to give me his ETA and when he arrived he was very friendly and went above and beyond with his customer service. He turned a stressful situation into a pleasant one. Thanks again for your assistance and advice today Mark! :-)

17 de enero de 2023
Opinión espontánea
Valorada con 1 estrellas sobre 5

Company can’t keep its word

Company can’t keep its word - they accepted booking for tyre change and then when I showed up told me can’t do it we’re far too busy !!??? Rude abusive member of staff. Avoid if you value your dignity or want an honest service.

1 de enero de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Thank you, Freddie!

Angel were great. Freddie was extremely helpful, professional, friendly and thoughtful. I'd use them again with enthusiasm.

30 de noviembre de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent

Excellent. I can not put into worked how much big trouble Angel Recovery help me out.
Special thank you Mr Ron and Me Thomas. They tow my car into garage and fix it very quickly. Thank you.

23 de noviembre de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Amazing experience

Amazing experience. Really quick response. Great affordable prices. Located locally. Very pleased with their customer service. Friendly and extremely reliable!

7 de noviembre de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Fantastic service from Haaris

Fantastic service from Haaris. He recovered my car when I was stuck on a dual carriageway. He was very polite and reassuring as I had two children with me. Thank you again.

16 de noviembre de 2022
Opinión espontánea

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