To be honest the pump went wrong on our Grundfos home booster & Glen gave advice freely and was very knowledgeable about how to resolve the situation & even confirm a cost effective way of getting wat... Ver más
La empresa ha respondido
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
I got what turns out to be good advice on the pump they recommended for my water harvesting requirements. As a non plumber I managed to install it and using the default settings it works very well. De... Ver más
La empresa ha respondido
Very helpful staff who sorted an unusual situation very quickly and with ease. No fuss, no drama and shipped quickly and arrived within a few days. All fitted and working perfectly.
La empresa ha respondido
I have emailed them about a concern. No reply however after sending a few more got a response from managing director Glen. Who was more than willing to assist me in some additional queries on the prod... Ver más
La empresa ha respondido
Información sobre la empresa
- Equipamiento y servicio de bombeo
- Tienda de insumos para plomería / fontanería
- Proveedor de máquinas de bombeo
Información proporcionada por diversas fuentes externas
The highest quality Industrial, Water and Borehole Pumps in the UK. Order today for FREE UK delivery. Warranty on all products.
Información de contacto
The Drift, IP3 9QR, Ipswich, Reino Unido
- info@anglianpumping.com
- anglianpumping.com
4,7
Excelente
2 mil opiniones
Ha contestado el 90% de las opiniones negativas
Suele responder en menos de 24 horas
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Appalling Service
I am absolutely appalled at the service, how the business survives is beyond me.
Booked for a service of 2 x Dab E.Sytanks, dealt with the Managing Director whose communication was sporadic at best. Organised a date, nobody arrived, phoned the office twice and spoke to two different members of staff who said they would get back to me, neither did. E-mailed telling him of my disappointment of how everything had been handled and needless to say have had no response.
8 de mayo de 2026
Opinión espontánea
Respuesta de Anglian Pumping Services
Good Afternoon,
I am assuming you are just having a bad Friday?
If we decide not to deal with you because the journey is too long please do not take offence. Sometimes we cannot help everyone but we do our best.
Our business is growing fast and through careful management, choosing correct work we are doing very well. Sorry your work was too much for us in this busy period. Seems to me I choose wisely as you do not appear to be a very nice person.
Best Regards
Glen Denny
Managing Director
I ordered 3 pumps and had confirmation
I ordered 3 pumps and had confirmation, I immediately realised I hade made a mistake so I emailed them to rectify before dispatch in fact moments after I made the order and payment.
I was emailed next day and asked to cancel on a form, so I did the same day, my order and re order the correct items.
I didn’t reorder as I had paid already and was waiting a refund. Next day I was informed that the order was being delivered tomorrow.
I emailed and asked why they were sending it and if they could divert it. It wasn’t delivered.
7 day on I’m still waiting my refund.
30 de abril de 2026
Respuesta de Anglian Pumping Services
Good Morning,
Our team our currently working very efficiently from order placed to packing could be 5mins.
At these speed levels its really important for the customer to ensure correct ordering, sorry you made an error.
However if you have made an error, the returns process is very simple and dealt with swiftly.
Best Regards
Glen Denny
Managing Director
Ordered before midday and arrived the…
Ordered before midday and arrived the following day before 10am- perfect
28 de abril de 2026
Respuesta de Anglian Pumping Services
Good Morning,
Thank you for the 5 star review. New staff in the warehouse means a very effective and fast service.
Glad this is showing.
Best Regards
Glen Denny
Managing Director
Poor customer service
Ordered 2 pumps over 4 weeks ago. no sign of them, blamed a courier but no updates after a few more days of waiting. They hide behind a whatsapp service and are reluctant to speak on the phone. Very poor updates and customer service. order cancelled and bought elsewhere.
27 de abril de 2026
Respuesta de Anglian Pumping Services
Good Morning,
Thank you for the 5 star review. Glad the team good help and hope the ATX booster works well for you.
Best Regards
Glen Denny
Managing Director
Respuesta de Anglian Pumping Services
Good Morning,
Thanks for the 5 star review. Glad the team helped out and DHL doing a good job too.
Best Regards
Glen Denny
Managing Director
Can’t be faulted,best price well…
Can’t be faulted,best price well packaged and quick delivery
28 de abril de 2026
Respuesta de Anglian Pumping Services
Good Morning,
Thank you for taking time to review us, glad we could help.
Hope all works well for you.
Best Regards
Glen Denny
Managing Director
Respuesta de Anglian Pumping Services
Good Morning,
Thank you for the excellent review. Good to hear stores getting the pump out quickly.
One of our biggest sellers.
Best Regards
Glen Denny
Managing Director
Respuesta de Anglian Pumping Services
Good Morning,
Thank you for the 5 star review. Please our website was easy to us and delivery time was all good.
Best Regards
Glen Denny
Managing Director
Very professional right from the…
Very professional right from the selection of the products, arranging of the delivery and setting up support.
27 de abril de 2026
Respuesta de Anglian Pumping Services
Good Morning,
Thank you for yours orders and taking time to review us. Glad we can help.
All the best
Glen Denny
Managing Director
Same day repair to the hydraulics on…
Same day repair to the hydraulics on van on a time critical job
Great service
13 de abril de 2026
Customer support call back worked very…
Customer support call back worked very well and provided good advice. Purchase online was simple and fairly quick in delivery. Very happy with the product purchased. Thank you
10 de abril de 2026
Respuesta de Anglian Pumping Services
Good Afternoon,
Thank you for taking time to review us. the callback service is a new idea and we are finding it very useful and more productive with orders increasing.
All the best
Glen Denny
Managing Director
A new retailer to me but an excellent…
A new retailer to me but an excellent service. Product availability and price both very good. Delivered on time. Thanks
16 de abril de 2026
Respuesta de Anglian Pumping Services
Good Afternoon,
Thank you for the 5 star rating and 1st time using us. Glad we did so well.
Hope to hear from you again.
Best Regards
Glen Denny
Managing Director
Bit annoying that our order couldn't be…
Bit annoying that our order couldn't be taken over the phone
15 de abril de 2026
Respuesta de Anglian Pumping Services
Good Morning,
Thank you for your feedback — we completely understand that not being able to place orders over the phone can feel frustrating, especially if that’s what you’re used to.
As a family-run business, we’ve recently made the decision to move more towards online ordering. This helps us keep things efficient, reduce errors, and ultimately offer better value and service to all our customers. It also allows us to focus more time on support, advice, and aftersales rather than processing orders manually.
We’re still very much here to help — if you ever need guidance choosing the right product or have any questions, we’re always happy to assist.
We really appreciate your understanding as we continue to improve how we operate.
Best Regards
Glen Denny
Managing Director
Great and helpful advise.
15 de abril de 2026
Respuesta de Anglian Pumping Services
Good Morning,
Thank you for taking time to review us. Glad the team could help with good advice.
Best Regards
Glen Denny
Managing Director
Shipped to Channel Islands
Very helpful staff who sorted an unusual situation very quickly and with ease.
No fuss, no drama and shipped quickly and arrived within a few days.
All fitted and working perfectly.
10 de abril de 2026
Respuesta de Anglian Pumping Services
Good Morning,
Thank you for taking time to review us. Glad the team could help resolve the issue. Good to hear pump working well too.
Best Regards
Glen Denny
Managing Director
Excellent back up service
9 de abril de 2026
Respuesta de Anglian Pumping Services
Good Morning,
Thank you for the 5 star review. Good to talk and glad we could help.
I wish your plumber was willing to put a bit more effort in though!
Probably why we are growing at a fast rate :)
All the best
Glen Denny
Managing Director
Respuesta de Anglian Pumping Services
Good Afternoon,
Thanks for taking to time to review us. Glad we do so well and hope the pump works well for you.
Best Regards
Glen Denny
Managing Director
Great response
I have emailed them about a concern. No reply however after sending a few more got a response from managing director Glen. Who was more than willing to assist me in some additional queries on the product
2 de abril de 2026
Respuesta de Anglian Pumping Services
Good Morning,
It’s Sat 6.39am. I am up and working, reading emails, making sure the company is running smoothly.
I am therefore really disappointed to receive this review. I have not seen any emails from you and it would have been directed to me.
When I left at 6pm yesterday every email, call, web order had been replied too.
I’ll drop you an email now and hopefully we can resolve any questions you have.
Very sorry, I’m not sure what’s happened here.
All the best
Glen Denny
Managing Director
Speed and clear communication!
1 de abril de 2026
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Las empresas pueden solicitar opiniones a través de invitaciones automáticas. Esta opiniones, etiquetadas como verificadas, tratan sobre experiencias genuinas.
Más información sobre otros tipos de reseñas.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.