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Animigo Opiniones 1135

TrustScore: 4.5 sobre 5

4,5

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Finally my crazy pug started to control himself! I was skeptical at first because I tried every humane option I had found, but gave this collar a try anyway. It arrived quickly, and the first time Pan... Ver más

Valorada con 5 estrellas sobre 5

My labrador had a major operation in December - she is nearly 12 - afterwards she developed a front leg limp which was concerning. She takes a You MOve tablet... was taking another but this Animgo O... Ver más

Valorada con 5 estrellas sobre 5

Excellent service. Original order arrived quickly however one of the bottles had been broken and leaked oil everywhere. Animigo customer service were lovely and sent a replacement straight away. My ca... Ver más

Valorada con 5 estrellas sobre 5

When my Pekingese dog needed a monthly prescription from the vet to prevent scratching and it increased to £50 plus I decided to look elsewhere. I discovered Allergy aid from Animigo a natural remedy... Ver más

Información sobre la empresa

  1. Tienda de suministros para mascotas

Escrito por la empresa

Specialising in health and wellbeing products specifically for pets, Animigo has all you need to look after your furry (or not so furry) friends. Focusing on natural ingredients and premium formulations, Animigo has developed itself as a site you can trust when it comes to your beloved pets. We’re pawsitively passionate about pets, and transfer that care and attention to our site.

High Quality Pet Care Products

Escrito por la empresa

Next-Day Delivery
We know how pawsome our products are, so of course, you want to get trying them as soon as possible! For this reason, we offer a range of delivery options to find the best one for you, including next day delivery for orders placed before 4pm on any working day. We also offer tracked delivery, so you can place your order in confidence knowing it will get to you safe and sound (or rather ‘hound’).
Free Delivery
Who doesn’t love free delivery? If you spend £50 or over, you automatically qualify - Pawfect!
Same-Day Dispatch
We know you want your products as soon as possible so you can start enjoying them with your pets, so if you place your order before 4pm on any working day, we aim to dispatch it that same day so you can get your goods faster.
In Stock
Unlike many other online retailers, we house every single item of stock in our own warehouses, meaning we know exactly how much we have and can send it out without a hitch.
Natural Ingredients
We know loving pet owners don’t want to give their furry friends harmful chemicals, so every product at Animigo is made using natural ingredients, that have been carefully chosen by our pet experts in order to give you and your loyal companions the very best.
Fantastic Support
We love pets all over the globe, so to help deal with any query you may have we offer international customer care. With help available in numerous languages, we’re sure we can answer your question quickly and easily! To make things even easier for you, we also offer assistance in a number of forms to suit you, including phone, email, live chat and post.

Información de contacto

4,5

Excelente

TrustScore: 4.5 sobre 5

1 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que solicite reseñas

Esta empresa no ha enviado invitaciones a sus clientes, por lo que es posible que las opiniones no sean representativas

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Valorada con 3 estrellas sobre 5

Lost parcel so had to

Lost parcel so had to have extended wait for product

24 de mayo de 2024
Logotipo de Animigo

Respuesta de Animigo

Dear John,

We sincerely apologize for the extended wait you experienced due to the lost parcel. After thoroughly reviewing your order details and tracking information, it appears that there was an unfortunate mishap with our third-party delivery service, resulting in the loss of your parcel.

We understand how frustrating this must have been for you, and we share in your disappointment. Please know that incidents like these are not common and do not reflect the level of service we aim to provide. However, we acknowledge that this experience fell short of your expectations.

As a valued customer, we truly appreciate your patience and understanding during this time. Rest assured, we are taking steps to rectify the situation and prevent similar issues from occurring in the future. We will be looking into alternative delivery options to ensure smoother and more reliable deliveries moving forward.

Thank you for bringing this matter to our attention, and we hope to have the opportunity to restore your faith in our service. Should you decide to place another order with us, please don't hesitate to reach out beforehand so we can personally oversee the delivery process.

Thank you for your continued support and loyalty.

You can also contact us via email at info@animigo.co.uk or call us at 0203 322 1746, we are available between 8 am to 6 pm Monday to Friday. We also have a live chat option on our website which you can use to instantly connect with one of our advisors.

Kind regards,
Customer Services

Valorada con 4 estrellas sobre 5

Good company

Good company, there was an issue with delivery and they were quick to assist.
The courier lets them down though, my delivery was thrown in our field

17 de mayo de 2024
Valorada con 5 estrellas sobre 5

Fantastic customer service

I purchased wormwood for my cat and it was amazing. We could not work out why our cat was getting so thin and his fur falling out but this worked so well. Also fantastic customer service. The carrier for the wormwood had gone hard so I contacted Animigo and they came straight back to me within minutes and were so helpful. Also fast delivery.

6 de mayo de 2024
Valorada con 3 estrellas sobre 5

Amozan not very good at delivering

Amozan not very good at delivering.
My white bungalow ( the only one for miles) ended up being a three storey red bricked house for the delivery drop off.
Not going to order again if they are your delivery supplier

13 de mayo de 2024
Logotipo de Animigo

Respuesta de Animigo

Dear Nicholas,

We apologize for the inconvenience you experienced with your recent delivery. It's disappointing to hear that the delivery service did not meet your expectations, and we understand how frustrating it can be to receive your parcel at the wrong location.

Please know that we utilize a third-party delivery service to handle our shipments, and while we strive for timely and accurate deliveries, sometimes issues like this can occur. We are truly sorry for any confusion or inconvenience caused by this delivery mishap.

Rest assured, we take your feedback seriously and will do everything in our power to ensure better delivery experiences in the future. We appreciate your understanding and patience in this matter.

If you decide to give us another chance, please feel free to reach out to us before placing your next order. We will make sure to take extra care to ensure a smooth delivery process for you.

Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.

You can also contact us via email at info@animigo.co.uk or call us at 0203 322 1746, we are available between 8 am to 6 pm Monday to Friday. We also have a live chat option on our website which you can use to instantly connect with one of our advisors.

Kind regards,
Customer Services

Valorada con 3 estrellas sobre 5

I found the car repellent didn’t work…

I found the car repellent didn’t work on my cat. I did send message to the company asking for advice but no reply. I wasted quite a bit of money.

6 de mayo de 2024
Logotipo de Animigo

Respuesta de Animigo

Dear D,

We apologize for the inconvenience you experienced with our repellent for cats. While we have received positive feedback from many customers, we understand that every cat is unique and may react differently to the product.

We are sorry to hear that it did not work for your cat and that you feel you wasted your money. To address this, we have a money-back guarantee policy in place. You can find more information about this policy on our website at the following link:

https://www.animigo.co.uk/moneybackguarantee.html

Please reach out to our customer service team with your details, and they will assist you in the best way possible. We appreciate your feedback and hope to have the opportunity to better serve you in the future.

You can also contact us via email at info@animigo.co.uk or call us at 0203 322 1746, we are available between 8 am to 6 pm Monday to Friday. We also have a live chat option on our website which you can use to instantly connect with one of our advisors.

Kind regards,
Customer Services

Valorada con 1 estrellas sobre 5

Service is not impressive

I ordered some goods from Animigo. One of the items says to use a scoop fo measured amounts but no scoop was enclosed. I have emailed Animigo. I received their reply on 28th April and now it is 8th May. How long does it take for a small scoop to be sent out to me? Not impressed by this company.

24 de abril de 2024
Logotipo de Animigo

Respuesta de Animigo

Dear Manoj,

Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience you have experienced with your recent order from Animigo.

We have forwarded your concern to our customer service team, and they are currently investigating the issue to ensure that a solution is provided promptly. Rest assured, we understand the importance of resolving this matter quickly for you.

Please accept our apologies for any frustration or inconvenience this delay may have caused. We are committed to ensuring that you receive the assistance you need, and we appreciate your patience and understanding in this matter.

If you have any further questions or concerns, please feel free to contact our customer service team directly, and they will be more than happy to assist you further.

You can also contact us via email at info@animigo.co.uk or call us at 0203 322 1746, we are available between 8 am to 6 pm Monday to Friday. We also have a live chat option on our website which you can use to instantly connect with one of our advisors.

Kind regards,
Customer Services

Valorada con 5 estrellas sobre 5

Good value product

The pricing was very fair and delivery was on time. The product contains the same vitamins as more expensive products so very happy with purchase. We use the tablets to supplement home made dog food to ensure a properly balanced diet for an active 12 year old dog.

25 de abril de 2024

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