Any-lamp Opiniones 

Respuesta de Any-lamp

Hace un día

Dear Veedew,

Thank you for taking the time to leave your feedback and review of Any-Lamp.co.uk.

I am sorry to learn that you are dissatisfied with the Noxion products you purchased.

After checking our records, I cannot see that you have contacted our Customer Service team regarding any issues with the products, nor have you submitted a warranty claim through our website.

We are always happy to investigate any product concerns and provide solutions where possible, including replacements or refunds where applicable. For this reason, we kindly ask customers to contact our Customer Service team before leaving a 1 star review, as we cannot investigate or resolve issues that have not first been brought to our attention.

I also noticed that you mentioned the spotlights are "pulsing". This may refer to flickering, which can sometimes be caused by using LED spotlights with an incompatible dimmer switch rather than an issue with the product itself. Our team would be happy to check the compatibility and help troubleshoot this with you if you contact us.

Had you contacted us directly, we would have been happy to review the issue and assist you further.

Please find the relevant links below should you wish to contact our team or submit a warranty claim:

https://www.any-lamp.co.uk/knowledge/company-details-1714748296223

https://www.any-lamp.co.uk/returns

We would appreciate the opportunity to resolve this matter and ensure you receive the support you need.

Kind regards,

Paul
Any-Lamp Team

Respuesta de Any-lamp

6 jul 2026

Dear Chris,

Thank you for your feedback and review of Any-lamp.co.uk.

We are sorry to learn that your order was damaged during transit.

I cannot see that you have contacted our Customer Service team, who can assist you by submitting a claim and arranging either a replacement or a refund.

You will find all of our contact details on our website. Alternatively, if you prefer to submit the claim yourself, you can do so using the following link to our claims portal:

https://www.any-lamp.co.uk/returns

I will also ask our Customer Service team to contact you within the hour to provide assistance. They are best placed to resolve situations like this, and we would always encourage customers to contact us first so we have the opportunity to put things right before leaving a poor review based on damage caused by the courier during transit.

Kind regards,

Paul

Any-Lamp Team

Respuesta de Any-lamp

29 jun 2026

Dear Janrick,

Thank you for your feedback and review of Any-Lamp.co.uk.

We're so happy to hear you had a great experience with our service, pricing, and fast shipping! Thank you for your kind words.

Kind regards,

Paul

Any-Lamp Team

Respuesta de Any-lamp

29 jun 2026

Dear Graeme,

Thank you for your feedback and review of Any-Lamp.co.uk.

We're so happy to hear you had such a positive experience with our service, product selection, and delivery. We appreciate your kind words about our returns process as well.

Kind regards,

Paul

Any-Lamp Team

Respuesta de Any-lamp

Actualizada el 23 jun 2026

Dear Bonita,

Thank you for your further comments.

We are sorry that you remain dissatisfied, but we would like to clarify a few points for the benefit of other readers.

You are correct that you submitted your return request online. Our previous response referred to the assistance provided during the subsequent telephone conversations, where a member of our team helped identify a suitable replacement product, provided the relevant product code on more than one occasion, and explained the ordering process.

It also appears there may be some confusion regarding who you spoke with. The response published here has been made on behalf of the company after reviewing the interactions, I was not the one who assisted you from Customer Service.

You also mentioned that you wished to escalate your complaint to someone else. The colleague who assisted you is responsible for handling customer service enquiries and complaints, so your concerns were already being addressed by the appropriate person. Referring the matter to another member of staff would not have changed the process or the outcome, as the same information and policies would apply.

With regard to the wattage, this information was requested to help ensure that the replacement tubes would be compatible with your existing fitting and to reduce the risk of a second incorrect purchase. As you explained that you were buying the products for someone else, confirming the specification was an important part of providing accurate guidance.

Finally, we note that this review relates to the same order and circumstances as your earlier review. We are always happy for customers to update or amend their existing feedback if they feel it no longer reflects the full experience, as this provides the clearest picture for future customers.

For context, our Trustpilot rating is currently 4.5 out of 5 (“Excellent”), based on thousands of verified customer reviews.

Kind regards,

Paul

Respuesta de Any-lamp

2 jun 2026

Dear Graham,

Thank you for your feedback and review of Any-lamp.co.uk.

I have reviewed your order and our Customer Service profile and confirm we have had no contact from you about your order.

Furthermore, our telephone number and email address is clearly listed on our website. Please see the following link:

https://www.any-lamp.co.uk/knowledge/company-details-1714748296223

For further clarity I will also post the information here:

Business: Monday- Friday: 08:30-12:00 and 1pm-4pm

Consumer: Monday- Thursday : 08:30-12 and 1pm-4pm

Phone: 020 3608 6378

Email: info@any-lamp.co.uk

I will request a member of our Customer Service team to contact you within the hour to accommodate your needs.

Kind regards,

Paul

Any-Lamp Team

Respuesta de Any-lamp

27 may 2026

Dear John,

Thank you for your feedback and review of Any-lamp.co.uk.

I have reviewed your order and can see that you contacted our Customer Service team for advice. During the call, our team requested an image of your ballast/fitting along with the specifications of the light required, as this information could not be confirmed over the phone.

As we stock a very large range of lighting products, having the correct details helps our team provide accurate advice and ensure compatibility.

If you require any further assistance, please feel free to contact the team at info@any-lamp.co.uk.

Kind regards,

Paul

Respuesta de Any-lamp

21 may 2026

Dear Matt,

Thank you for your feedback and review of Any-lamp.co.uk.

We can see that before you posted this review, you have already contacted our Customer Service team. They confirmed that DPD returned your order without reason and this is not something that was caused by Any-lamp.co.uk.

We can see that the Customer Service team raised a claim and have shipped you another order which is on the way and you would have received the tracking link to monitor the delivery.

If you feel there is more they can do for you please reply to the representative that assisted you.

Kind regards,

Paul

Any-Lamp Team