Parts availability and speed of service were excellent. Needed a new "spring" for the 3 buttons on front of a UBOVF60. Ordered 3 as they seem to be easily damaged and because postage was circa £16.... Ver más
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Consulta las opiniones de los clientes
I ordered a replacement metal cooker hood filter. Unfortunately it arrived somewhat banana shaped - the fault of DPD. I contacted customer services and a replacement was sent and received within a co... Ver más
Purchased some items from the website to repair my oven. No receipt received. Waited several weeks with no delivery or even any confirmation. Left several emails on the website but no response. Can... Ver más
I just wanted to say thank you for resolving my issue so promptly. Honestly, it's like a new mower—it's never started so easily before! Excellent customer service and a quick fix; from arranging the p... Ver más
Información sobre la empresa
- Servicio de reparación de electrodomésticos
- Mayorista de electrodomésticos
- Proveedor de repuestos de electrodomésticos
Sobre Apelson Appliances UK Ltd
Escrito por la empresa
Your kitchen deserves the best care. At Apelson, we take pride in providing appliance repairs that are efficient and dependable.
- Trained engineers with hands-on experience
- Repairs carried out using original manufacturer parts
- Easy booking and helpful guidance
- Solutions tailored to your needs
Our team is always ready to bring peace of mind back to your home.
Información de contacto
Reino Unido
- apelson.co.uk
4,2
Muy bueno
354 opiniones
Invita a los clientes a opinar
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Ha contestado el 51% de las opiniones negativas
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Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Apelson oven is not reliable
Apelson oven is not reliable.
Broke within the first year and needed replacing. Due to a faulty fan. This oven is now less than 2 years old and a similar issue but company claim this is not covered under warranty. I would not recommend!
29 de septiembre de 2025
Opinión espontánea
Respuesta de Apelson Appliances UK Ltd
I am sorry to hear you are not happy with your product. If the appliance is under 2 years old it will still be covered under the warranty, if you email service2@apelson.co.uk with your proof of purchase or warranty certificate we can look into this for you!
Quick delivery
Quick delivery. Filters for my cookerhood were excellent and fit perfectly.
5 de junio de 2025
Respuesta de Apelson Appliances UK Ltd
Thankyou for your feedback, glad to hear you was happy with the service!
Customer service fantasma
Como quien contesta desde apelson appliances uk ltd a los comentarios en trustpilot es un "no reply" user vuelvo a escribir otro comentario.
La pagina "customer service" de esa empresa no existe o esta tan oculta que no es posible acceder a ella.
hagan el favor de poner un link directo a "customer service" en sus respuestas que aparezcan en trustpilot.
Como ustedes me confirman apelson españa y apelson uk son del mismo grupo industrial cna group, la indolente política comercial de ese grupo industrial no hace sino confirmar mi opinión de que ignoran olímpicamente al consumidor escudándose en que son empresas "independientes"
24 de septiembre de 2025
Opinión espontánea
Respuesta de Apelson Appliances UK Ltd
Apelson Appliances UK Ltd operates as a standalone UK-based part of CNA Group. Unfortunately, we do not have access to customer service information or records from the Spanish branch, so we are unable to assist directly with your request.
For support, you will need to contact the CNA Group / Apelson team in Spain, as they handle customer service queries.
https://www.cata.com/en-mt/customer-service/
The part arrived swiftly and was easy…
The part arrived swiftly and was easy to fit.
15 de agosto de 2025
Respuesta de Apelson Appliances UK Ltd
Thankyou for your feedback, happy you were pleased with the service!
Very good price for decent item
Very good price for decent item , well packed and quick delivery , would buy from seller again and recommend to all
24 de agosto de 2025
Respuesta de Apelson Appliances UK Ltd
Thankyou for your feedback, happy to hear you were pleased with the service and your order!
Catalogue of errors
Firstly, the wrong part was sent so I returned it and my money was not refunded. Then, the 'correct' part was not available for months and when it was, it was sent too. Again, the wrong part. And now, after almost a year of waiting, I've given up and decided to scrap the wine fridge and buy another, and it won't be an Appelson.
24 de septiembre de 2024
Respuesta de Apelson Appliances UK Ltd
i am sorry to hear of the issues with your order and that you never received your refund or the correct part. If you can please email service2@apelson.co.uk with your details i can get this looked into and resolved for you.
Respuesta de Apelson Appliances UK Ltd
Thankyou for your feedback, happy you were pleased with your order!
Respuesta de Apelson Appliances UK Ltd
Thankyou for your feedback, glad you was happy with your order!
very prompt and professional help
23 de enero de 2025
Respuesta de Apelson Appliances UK Ltd
Thankyou for your feedback, happy we could help!
Respuesta de Apelson Appliances UK Ltd
Thankyou for your feedback, we are happy you were satisfied with your order!
Easy purchase & Fast delivery.
16 de septiembre de 2025
Respuesta de Apelson Appliances UK Ltd
Thankyou for your feedback, glad you were happy with the service!
Item easy to find purchace and arrived…
Item easy to find purchace and arrived quickly
9 de septiembre de 2025
Respuesta de Apelson Appliances UK Ltd
Thankyou for your feedback, happy to hear you were pleased with the service!
Respuesta de Apelson Appliances UK Ltd
Thankyou for your feedback, glad you were happy with your order!
Outstanding customer service ordered…
Outstanding customer service ordered and delivered within 2 days!
21 de agosto de 2025
Respuesta de Apelson Appliances UK Ltd
Thankyou for your feedback, glad we could assist with your order!
Respuesta de Apelson Appliances UK Ltd
Thankyou for your feedback, happy we could help!
Charcoal filter was the product I…
Charcoal filter was the product I ordered and was delivered the next day
13 de septiembre de 2025
Respuesta de Apelson Appliances UK Ltd
Thankyou for your feedback, we are happy we could help!
Helpful
Helped me find an alternative spare part, as the original no longer available. Very helpful customer service.
1 de agosto de 2025
Respuesta de Apelson Appliances UK Ltd
Thankyou for your feedback, we are always happy to help!
Dishwasher spares
Order my dishwasher spares on Sunday night, got delivered, Tuesday morning.
No fuss got updates to delivery time.
16 de septiembre de 2025
Respuesta de Apelson Appliances UK Ltd
Thankyou for your feedback, we are happy to hear you were happy with the service!
Broken on arrival highlighted this and…
Broken on arrival highlighted this and the replacement was the wrong one
16 de julio de 2025
Respuesta de Apelson Appliances UK Ltd
I am sorry to hear of the issues you had with your order, if you can please email service2@apelson.co.uk with your order details we can look into this for you.
Provided documentation to establish…
Provided documentation to establish part number requirments
25 de agosto de 2025
Respuesta de Apelson Appliances UK Ltd
Thankyou for your feedback, glad we could help with your enquiry!
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