The item I had bought - a scarifier - was damaged accidentally in transit. I contacted the company seeking spare parts to replace. I was immediately told that the item was under warranty and could b... Ver más
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Consulta las opiniones de los clientes
I just wanted to say thank you for resolving my issue so promptly. Honestly, it's like a new mower—it's never started so easily before! Excellent customer service and a quick fix; from arranging the p... Ver más
Very impressed with the level of service overall from Apelson. When my chainsaw developed an issue the process of getting it sorted for repair was very easy and fast. Excellent communication through... Ver más
Having phoned to see if i could get a replacement part for my pressure washer. i was welcomed by a friendly and totally professional customer service. Keep up the excellent work. Colin
Información sobre la empresa
- Servicio de reparación de electrodomésticos
- Proveedor de repuestos de electrodomésticos
- Mayorista de electrodomésticos
Acerca de Apelson Appliances UK Ltd
Escrito por la empresa
Your kitchen deserves the best care. At Apelson, we take pride in providing appliance repairs that are efficient and dependable.
- Trained engineers with hands-on experience
- Repairs carried out using original manufacturer parts
- Easy booking and helpful guidance
- Solutions tailored to your needs
Our team is always ready to bring peace of mind back to your home.
Información de contacto
Reino Unido
- apelson.co.uk
4,2
Muy bueno
280 opiniones
Ha contestado el 73% de las opiniones negativas
Suele responder en menos de 1 semana
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Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Wine cooler door arrived quickly and…
Wine cooler door arrived quickly and cheaper than expected
16 de abril de 2026
The reason is the appliance came fiver…
The reason is the appliance came fiver years warranty with parts and labour and you charge for fillter .
14 de abril de 2026
Respuesta de Apelson Appliances UK Ltd
Thank you for your feedback.
Carbon filters are only required for recirculating installations. Around 60% of customers have their cooker hood ducted externally, meaning they don’t need carbon filters at all. Including them with every appliance would lead to unnecessary waste for many households.
Additionally, carbon filters naturally wear out over time and need to be replaced regularly to maintain performance, which is why they are treated as a consumable rather than a warranty covered part.
We hope this helps clarify, but please feel free to reach out if you need any further assistance.
Outstanding customer service.
The item I had bought - a scarifier - was damaged accidentally in transit. I contacted the company seeking spare parts to replace. I was immediately told that the item was under warranty and could be repaired at no charge. Impressive . Moreover, the item could be collected, repaired and returned at no cost. There was an issue with the courier but this was swiftly dealt with by a phone call and personal service resumed.
The returned item has been delivered.
I want to thank Apelson for their outstanding service and in particular the staff who dealt with my concerns. Much appreciated!!
16 de abril de 2026
Opinión espontánea
Quick delivery.
7 de abril de 2026
A company that listens and provides excellent service.
Amanda could not have been more helpful.
The (DPD) collection of the lawn mower did not go to plan. The problem was quickly resolved. Excellent service. I could not be more pleased.
17 de abril de 2026
Opinión espontánea
Quite simply it was great being able to…
Quite simply it was great being able to source a replacement for my freezer and I thank you for that
7 de abril de 2026
Product not as expected
Filters were not carbon filters which was what I expected and not value for money.
30 de marzo de 2026
A fuir c'est une arnaque dégusiée ce…
A fuir c'est une arnaque dégusiée ce n'est pas un service après vente , Avant d'acheter un appareil en magasin en l'occurrence chez Brico dépot il faut demander le nom du service après vente.
14 de abril de 2026
Opinión espontánea
Having phoned to see if i could get a…
Having phoned to see if i could get a replacement part for my pressure washer. i was welcomed by a friendly and totally professional customer service. Keep up the excellent work. Colin
11 de abril de 2026
Opinión espontánea
Easy to order.Good delivery service.
30 de marzo de 2026
Disappointing
Disappointing experience the website could be clearer, having the same issues as others who have highlighted the same problems
30 de marzo de 2026
Respuesta de Apelson Appliances UK Ltd
We’re sorry to hear about your experience.
We’re already working on improvements based on feedback like yours, as we recognise there are areas of the website that can be clearer and easier to use. Your comments help us prioritise what needs attention, so we really appreciate you taking the time to share them.
If there’s anything specific you struggled with, please feel free to let us know - we are always keen to improve further.
Very helpful company
Very helpful company. The original suggested part came but was incorrect and the company arranged a free collection and sent the alternative correct part. Yes I would use this company again.
2 de abril de 2026
Easy site to use and found what I was…
Easy site to use and found what I was looking for no problem and good delivery thank you.
1 de abril de 2026
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