Parts availability and speed of service were excellent. Needed a new "spring" for the 3 buttons on front of a UBOVF60. Ordered 3 as they seem to be easily damaged and because postage was circa £16.... Ver más
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Consulta las opiniones de los clientes
I ordered a replacement metal cooker hood filter. Unfortunately it arrived somewhat banana shaped - the fault of DPD. I contacted customer services and a replacement was sent and received within a co... Ver más
Purchased some items from the website to repair my oven. No receipt received. Waited several weeks with no delivery or even any confirmation. Left several emails on the website but no response. Can... Ver más
I just wanted to say thank you for resolving my issue so promptly. Honestly, it's like a new mower—it's never started so easily before! Excellent customer service and a quick fix; from arranging the p... Ver más
Información sobre la empresa
- Servicio de reparación de electrodomésticos
- Mayorista de electrodomésticos
- Proveedor de repuestos de electrodomésticos
Sobre Apelson Appliances UK Ltd
Escrito por la empresa
Your kitchen deserves the best care. At Apelson, we take pride in providing appliance repairs that are efficient and dependable.
- Trained engineers with hands-on experience
- Repairs carried out using original manufacturer parts
- Easy booking and helpful guidance
- Solutions tailored to your needs
Our team is always ready to bring peace of mind back to your home.
Información de contacto
Reino Unido
- apelson.co.uk
4,2
Muy bueno
354 opiniones
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Ha contestado el 51% de las opiniones negativas
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Very good and helpful customer service…
Very good and helpful customer service and delivery was excellent...item came next day.
20 de febrero de 2026
Waiting on a response for my extractor motor
Faulty motor waiting on a response from the company still yet to hear back very disappointing
9 de febrero de 2026
Product not received
Product was listed under a different code to the one I was given.
Once I purchased the product, 2 days later I was refunded with no explanation. I had to email in to ask why and was told the product was out of stock.
13 de febrero de 2026
Respuesta de Apelson Appliances UK Ltd
We’re very sorry for the inconvenience caused and completely understand your frustration.
Unfortunately, the item was incorrectly showing as available due to a stock code error, and it was actually out of stock at the time of your order. As soon as this was identified, a full refund was issued to avoid any further delay. We sincerely apologise that this was not clearly communicated to you immediately.
We appreciate you taking the time to contact us, and we’re reviewing our listings to prevent this from happening again.
Great service
Exactly the right product and speedy delivery. Dishwasher working again, thanks
13 de febrero de 2026
Ease of ordering
Ease of ordering, quick dispatch, quick delivery - once again (already a customer)
13 de febrero de 2026
Good web site
Good web site. Spare part (oven Element) was available at a reasonable price.
Fast delivery. The Element fitted perfectly and is working well.
great service
9 de febrero de 2026
Great Service
Waited for the part to be in stock. Placed an order when it was showing as available that was delivered quickly and extremely well wrapped to ensure no damage. Great service!
10 de febrero de 2026
Easy to order over phone
Easy to order over phone
Knowledgeable staff, and had the part I wanted
9 de diciembre de 2025
Respuesta de Apelson Appliances UK Ltd
Thankyou for your feedback, our staff try their best to help where they can!
Respuesta de Apelson Appliances UK Ltd
We are pleased to hear you found the ordering process and easy and everything arrived on time!
Ordering was a breeze and the delivery…
Ordering was a breeze and the delivery was swift. I'm a satisfied customer!
27 de diciembre de 2025
Opinión espontánea
Respuesta de Apelson Appliances UK Ltd
This is great to hear! Thankyou for your feedback!
Replacement motor for cooker hood.
Very responsive customer service. So pleased I was able to buy a replacement motor for my lovely cooker hood, just in time for Christmas!
1 de diciembre de 2025
Respuesta de Apelson Appliances UK Ltd
We are happy to hear the service provided was responsive and able to help you get what you needed!
Exactly as described and fast delivery .
5 de diciembre de 2025
Respuesta de Apelson Appliances UK Ltd
Thankyou for your feedback, we are happy to hear this!
A good experience
A good experience. Ordered from a different parts supplier first, and they sent a poorly made version - these guys were much better!
5 de noviembre de 2025
Respuesta de Apelson Appliances UK Ltd
Thankyou for your feedback, this is great to hear that we was able to help after a poor experience previously with a different retailer!
Manuals need updating
Manual that came with the item, gives a spare parts order hotline telephone number. When you ring this number you are told we do not do spare parts and they direct you to a website.
Why do you not just put the spare parts website address in your manuals?
18 de diciembre de 2025
Respuesta de Apelson Appliances UK Ltd
We are sorry to hear this! Unfortunately some manuals do need updating and we are always happy to hear peoples feedback so we can pass this on the manufacturers!
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