Suction cup became brittle in the sun and crumbled. Twice I requested a new mounting suction cup (not a camera) and they won't even acknowledge receiving my request. Camera is useless without mounti... Ver más
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Consulta las opiniones de los clientes
Bought some cameras, no longer use them but Apeman are still taking payments to the value of £15 every month from my bank despite me putting a block on the card payments. Trying to sort this with Mast... Ver más
Ich benötige ein Ersatzteil für eine Apeman Kamera. Mein Mann hat versucht eine Telefonnummer herauszufinden ohne Erfolg. Daher schrieb er etwa im Mai eine E-Mail an die Firma Apeman, doch... Ver más
Cheap H55 trail camera Worked once then nothing. Manual useless and useless in several languages! Wall mount almost impossible to use. External power socket cannot be used with case closed so NOT... Ver más
Información sobre la empresa
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Información de contacto
China
- apemans.com
1,2
Muy malo
171 opiniones
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Total Lack of Customer Service
Camera failed after 3 months. Initially, Apeman said they would fix it and asked numerous questions to fault find and requested a video. Then, nothing! Emails ignored. Total silence from them for over a week. I can only advise to steer clear of this company.
25 de noviembre de 2021
Opinión espontánea
Respuesta de APEMAN Official
Richard, we're sorry to disappoint you with our service, but please trust us that we'll be held responsible if the device is defective.
The reason why we askd you the questions and the video is to confirm the problem, so that we could give you the most accurate assistance, otherwise if we send you a replacement directly, this may cause the same problem to recur.
Sometimes due to a problem with our mailbox, we have not been able to receive your email successfully. We focus on customer service and will never ignore every friend's letter. If you don't hear back from us, would you mind contacting us again?
Faulty camera, awful customer services
I purchased this camera as a gift for a family member. It took a while to have it installed and to find out it was faulty (the rear camera didn't work at all). I reported it to Apeman who said I needed to send a video of the fault. As the family member doesn't live nearby (and isn't ay all technical) I had to wait a week or so to make the journey to their house and take a film of the faulty camera. Apeman replied and said the camera was faulty but was now out of warranty (it was still under a year old when I first reported this to Apeman when they said I had to send a video) and was a literally a day or 2 out of the 1 year's warranty by the time I sent the video. They have refused to help offering me a 10% discount off a new product. Unsurprisingly I won't be taking them up on this derisory offer.
23 de noviembre de 2021
Opinión espontánea
Respuesta de APEMAN Official
James, I am very sorry for what you have been through.
I am sorry for not being able to bring you a good shopping experience. We have negotiated with relevant departments for issues related to the warranty policy. Our warranty period will be subject to the time of your first letter.
Thank you very much for your feedback, please be assured that we will strive to improve to meet everyone's needs.
Bullsh!t dashcam
I was in a car accident on Oct. 5, 2021 and the camera footage is sh#*!y. Now, my car insurance is working extra hard to prove that I did not cause the accident. Because the footage is sh!#!y, the person that hit me, their car insurance said, "We do not believe our insured is legally liable for your damages". Thanks Apeman for giving me a sh^*!y dashcam that ain't worth crap! Just when I thought I was going to easily prove that I did not cause this car accident.
15 de noviembre de 2021
Opinión espontánea
Respuesta de APEMAN Official
Friend, I'm sorry to hear that you had a car accident and hope you have been getting well now.
May I know whether you mean that when the crash happened, the dash cam didn't record that moment for you? May I know what you set the G sensor sensitivity to?
I feel guilty that our dash cam didn't record the footage you wanted, and I know we may not be able to help you out after so long, but we hope we can help you figure out what's wrong and give you a little comfort.
Terrible product
Terrible product, Terrible company, Terrible customer service. Won't stand behind their product. Won't honor warranty. Buyer beware
6 de noviembre de 2021
Opinión espontánea
Respuesta de APEMAN Official
Louis, thanks so much for your feedback.
I'm just wondering what's wrong with your product? May I know whether you contacted our technical support team?
We offer a one-year warranty, and while the product is under warranty and the product is in stock, we'll definitely give you a replacement. If you contacted the technical support team and learn that we were not willing to send you a replacement for subjective reasons, please let us know.
Looking forward to your reply.
I'd tell you how good the camera was if it had actually arrived...
Bit of a hassle getting things resolved when the camera never showed up. Behold my extremely boring but honest account of how my attempt to get one of these cameras transpired.
Ordered 29th September
Checked Royal Mail tracking 8th October to find it claiming it had been delivered to me on the 2nd October. It had not.
Emailed/messaged Apeman via their website. They've no (findable?) phone number which I really think is needed to resolve things more quickly.
9th Oct - receive a reply from Apeman asking me to contact Royal Mail to resolve it. Hmm... Royal Mail's website states it's they, the seller, who need to contact them. I reply to let Apeman know this and they let me know they'll look into it.
Later that day they email again to say they need my "mail exchange records with the logistics provider to intervene". They ask me to ask Royal Mail the status of the package. I send them the screenshot showing once more that it's delivered, and a link to the page showing what should happen in this situation - aka THEY contact Royal Mail, as they're Royal Mail's customer in this instance, not me.
11th Oct - They ask me to phone Royal Mail... ok, it's not how it's supposed to work but I'll give it a try.
I manage to find a phone number for Royal Mail via Google and call them. They're able to at least see that the GPS doesn't look right for the delivery, but say Apeman need to resolve it and contact them. I pass on this information to Apeman and they acknowledge it and say they'll look into it.
14th October - No reply from Apeman so I contact them asking what the next steps are - are they offering a refund or replacement? I'd be happy with either.
15th October - They reply and once more ask AGAIN for details Royal Mail have provided about the case. I've already given them all the information I have at this point, and they imply it's not enough, that they need "chatting history or something like that".... "We need this to apply for the replacement".
I can't get a chatting history from Royal Mail - I'm not their customer, you are, my dear Apeman - please educate yourselves on the delivery logistics of the countries you are selling to. Might not have been the person I was messaging with's fault, it might be a flawed rule in how they issue refunds and replacements so management - please fix this. What a waste of time.
Gave up at this point, put in a dispute with Paypal and was refunded the next day.
So uh... is the camera any good?
24 de octubre de 2021
Opinión espontánea
Respuesta de APEMAN Official
Jenny, thank you for taking your precious time to write down the entire process, and I hope it's not too late for my reply.
From the whole process you provided, please allow me to explain a few points to you:
1. For policy issues. We apologize for the inconvenience caused by the policy, because we do not have the authority to contact logistics providers on behalf of consumers, we can only trouble you to contact them.
In fact, we do need the chat history with the courier to make a claim because the package arrived at your destination but not delivered to you, but it's not the most important thing, so we admit that it was indeed our mistake. The problem was on October 15th and we should have arranged for a new shipment directly for you.
We will definitely improve the policy to make it more flexible and make more people own a better experience.
2. For the way of communication. Due to the time difference, if we call you directly, it may affect your rest, so we can only communicate with you by email for the time being, but we will also reply to you within 24 hours.
But please rest assured, we are gradually expanding our business to help more friends who need phone contact.
Hope this can solve your confusiton and if there is anything else we can help you, we will be at your service.
App for camera is useless.
I received my apeman 570 last week. I will never know if it will work because the app does not. The only support this company has is email. They are slow to answer. I have been ignored for my request for a refund and have turned it over to PayPal. The camera is useless to me without the app. If you have an option then you should go with another reputable company.
23 de octubre de 2021
Opinión espontánea
Respuesta de APEMAN Official
Patty, thanks for your feedback.
Given the issues you mentioned, please allow me to explain it to you:
1. Our dash cam C570 does not have a corresponding APP to use, if you see a message that this device can use an APP, please let us know and we will verify the specific situation.
2. Due to the time difference, we may not be able to reply to you in time, but we promise to respond within 24H and hope to get your understanding.
3. We will not ignore all the customer's requirements, if we do not do well, please believe that we will strive to improve.
If there is anything else we can do for you, please feel free to contact us and we will be more than happy to help you.
Just had an email come through tbat I…
Just had an email come through tbat I have set up an ongoing payment every 30 days to this company (which I havent) i had no idea who they were so googled them and spoke to paypal! Never dealt with this company so no idea where they got my details from so will need to call the bank now
13 de octubre de 2021
Opinión espontánea
Respuesta de APEMAN Official
Ron, I am suprised to hear this but we feel sorry for what happened.
Please allow me first clarify that Apeman can never charge anyone unreasonably and irrelevant fees.
May I know if you have purchased a camera that will use cloud services?
In the meantime, may I know if your issue is resolved now, if possible? If not, please let us know and we will definitely help you solve the problem.
got a apeman dash cam thought it was ok…
got a apeman dash cam thought it was ok but when I needed to upload and view the video files they were all corrupt so completely useless.
27 de septiembre de 2021
Opinión espontánea
Respuesta de APEMAN Official
Simon, thank you for letting us know your situation and we feel sorry to hear this.
Sorry for the late response, could you please kindly arrange the following steps to help us find out the reason and solve the problem for you?
1. Could you please kindly tell us whether the dash cam can turn off normally? There should be “APEMAN” on the screen with sound when the camera turn off.
2. Could you please unplug the back camera to see if the camera can record normally?
3. Could you please tell me that if you can see all the files in the playback mode of the cam?
4. Could you please send our service team a file that cannot be played for confirmation?
5. Please try to format the SD card or try another SD card.
Best regards
Apeman will not honor their warranty
I bought an Apeman H55 in Dec 2020 with a 1 year warranty. After about 7 month the clock feature stoped wortking so I couldn't take photos when I wanted to . Emailed company and have been given the run around for 2 months and they will not honopr their warranty unless I purchase a couple of items to try first to see if it would fix the problem. I should not need to buy anything to get them to honor their warranty. Stay away from Apeman if you expect them to honor their warranty.
27 de septiembre de 2021
Opinión espontánea
Respuesta de APEMAN Official
Florida, sorry for the late response.
I feel sincerely sorry for the inconvenience we caused to you.
I hope it's not too late for you to give you some solutions to the problem about the time of the camera not saving:
For your problem, we want to confirm whether the time shown in the main screen in test mode would change after you reset the time and date.
If it still reverts to 1/1/2019, please try to use a new SD card, format it and restore the camera into factory setting.
We will definitely honor the warranty if the order meets the following three conditions:
1. Order within 1 year
2. The product is in stock.
3. The store is operating normally.
If we tell you directly, without any explanation, that we cannot redeem the warranty, please let us know and we will take the full responsibility.
Thsi company told me that even if the…
Thsi company told me that even if the battery is dead the camera works and they wont do anything. A supervisor saw I went to Youtube and they said they would send another camera. That was over a month ago. Here is my final email to them.
Company is a scam. The dont honor warranties.
My final email to them after they promised to ship another camera months ago:
"At this point I really dont care anymore.
You've read the message asking if this has been shipped and you failed to answer.
You've also failed to do the right thing by warranting this item.
I have gone on every Youtube video I could find and reposted what has happened.
I next will be going to all of the forums that Google can discover as well that mentions Apeman and do the same.
Hope this company crashes and burns."
20 de septiembre de 2021
Opinión espontánea
Respuesta de APEMAN Official
Jamie, how's it going? We are sorry for the late response and deeply sorry for what happened.
Given the issues you mentioned, here are our answers for you:
1. May I know the exact model of the camera you are talking about? So that we can confirm whether the camera can still work without the battery.
2. We apologize for the fact that our team promised you to ship but did not ship, if possible, may I know the specifics? Please don't worry, we are honest sellers, who will not evade responsibility. Please believe that we will give you an accurate answer after knowing the specific situation.
Sincerely looking forward to your reply.
Best regards.
Excellent after sales service
I have bought a few things from them in the past. The quality is very good, However the reason for the excellent review is because when I did have a problem with my trail camera they were very helpful and ultimately replaced it without argument.
17 de septiembre de 2021
Opinión espontánea
Respuesta de APEMAN Official
Lan, thank you so much for your high compliment, it's a motivation for us to keep going.
If there is anything else we can do for you, please do not hesitate to contact us.
Scandaloso! Ladri! Apeman - Victure
Ordino sul loro sito ufficiale per l'Italia una dash cam auto del valore di 97 euro. Ho aspettato 10 giorni e mi è arrivata una Videocamera da esterno wi-fi per Casa di un altro marchio (Victure, sono sempre loro quindi non acquistate nemmeno il marchio Victure).
Ho subito aperto contestazione PayPal, e loro mi inviano una mail dicendo che se avessi chiuso la contestazione mi avrebbero rimborsato immediatamente, non potevano rimborsarmi con il reclamo in corso.
Ovvio che non ho accettato, ho continuato con la contestazione. Magicamente dopo l'intervento di PayPal loro stessi mi hanno offerto un rimborso totale tramite PayPal con reso dell'oggetto.
Ho dovuto spendere 28 euro di pacco per il reso....
E' più di un mese che ho i miei soldi così bloccati,per chissà quando finirà questa storia. Devono ricevere il reso, e chissà cosa si inventeranno quando il pacco gli arriverà. Sicuramente diranno che manca qualcosa all'interno oppure che è stato rotto o chissà cosa.... Ma fortunatamente ho fatto tutte le foto durante l'imballaggio.
Evitate questi ladri! Se possono ti raggirano chiedentoti di chiudere il reclamo promettendoti di rimborsarti immediatamante ma non lo fanno!
Non comprate da Apeman e nemmeno da Victure, sono sempre loro.
30 de agosto de 2021
Opinión espontánea
Respuesta de APEMAN Official
Silvia, grazie per il tuo feedback. Ci scusiamo per il ritardo nella risposta e siamo sinceramente dispiaciuti per l'accaduto.
Dati i problemi che hai menzionato, ecco le nostre risposte per te:
1. Non è sufficiente esprimere le scuse solo a parole per l'inconveniente causato dal prodotto sbagliato inviato dal magazzino.
Anche se è troppo tardi, spero che ci darà la possibilità di spiegare che se fosse stato disposto ad accettare la controversia di cancellazione in quel momento, avremmo coperto le spese di spedizione e inviato il prodotto corretto. È stato un peccato che ci sia stato un malinteso tra di noi e quindi non abbiamo gestito meglio l'intera faccenda.
2. Siamo venditori onesti e responsabili. Se facciamo un errore, lo ammetteremo generosamente e non troveremo alcuna scusa per prevaricare ciascuno dei nostri amici, quindi elaboreremo sicuramente l'ordine secondo il normale processo dopo aver ricevuto la merce, anche se non abbiamo le immagini pertinenti che ci fornite.
Per favore, abbiate fiducia che faremo ciò che promettiamo. E se c'è qualcos'altro che possiamo aiutarvi, saremo al vostro servizio.
Rubbish camera.
Rubbish camera.
Obvious problems with the mother board.
Online Support is unhelpful.
Ignoring my requests to return it for their own technician to look at it.
This is actually the REPLACEMENT of the first faulty trail camera. Trading standards comes to mind!
28 de agosto de 2021
Opinión espontánea
Respuesta de APEMAN Official
Pamela, sorry for the late response and sorry for everything that happened.
First of all please allow me to explain for you that we will provide you the solutions to help you use the camera smoothly if there is any problem with it. And you don't have to return the camera back, because we can determine whether the camera is defective through the text, pictures or video you provide.
Please trust us that we're always working hard to do better, and we've been training our support team to avoid the "not helpful" situations you mentioned.
If I ever get a chance to know what's wrong with your camera, I'll do my best to help you.
And if there is anything else we can help you, we will be at your service.
What a mess of a company
I ordered a small trail cam on 16th August. I then entered into a long dialogue of emails with someone about the tf card being changed to SD card, fine. Then it was clear the item was not being sent from UK,as the website implied. Then another email on 26th to say it was being despatched with tf card. I queried this. Then today, 27th, an email saying it is an SD card but they can't deliver to my address. I have asked for a refund. Something very odd here.
27 de agosto de 2021
Opinión espontánea
Respuesta de APEMAN Official
Sue, sorry for the late response and sincerely sorry for the inconvenience caused to you.
Given the problems you mentioned, I hope my explaination is not too late, at least to solve the misunderstanding between us:
1. I'm sorry for the confusion caused to you by our variable expression. Thank you for your feedback, we must focus on the rigor of our expression in the future to avoid such problems from happening again.
About each model and the corresponding card type:
SD card: H70 H80 H45 H55
TF card: H60 H40
2. Our products are dispatched from the warehouse closest to you and, if nothing else, the camera is dispatched from the UK for fast arrival. I'm sorry to hear that the camera cards could not be delivered to your address.
If there is anything else we can help you, please feel free to contact our support team official@apemans.com.
Totally fake and scam companies so…
Totally fake and scam companies so please avoid avoid avoid. I ordered from their website and its been a month and I did not receive anything still. I dispute the transaction with PayPal and waiting for their reply.
ITS TOTALLY FAKE COMPANY.
The only for me to get the money was through my bank because your fake company refused to refund me any money once they know I despute the transaction and even they refused to resend me another one. Absolutely scam company and official at all.
3 de agosto de 2021
Opinión espontánea
Respuesta de APEMAN Official
Dear Ahmed, sorry for the late response and sorry for not bringing you a good experience.
I'm surprised to hear you said that you did not receive the product for a month, because we would arrange for you to ship it within 5 days unless there were special circumstances.
If you did not receive your item for a long time, you can always contact our support team and we will take care of it and reschedule your shipment or refund you.
And if there is anything else we can help you, we will be at your service.
Have a good day!
TOTAL SCAM !!!!!!!
TOTAL SCAM !!!!!!!!
Purchased via Amazon 1/2021, now the touch screen has popped free from the unit (sun damage)
It is outside of Amazon's return policies, they directed me to the seller, that seller and this product have since been pulled from Amazon, and Apeman customer service is NON EXISTENT. Literally goes to a 404 Gateway screen when you hit send message on their site.
13 de julio de 2021
Opinión espontánea
Respuesta de APEMAN Official
Dear Jill, sorry for the late response and sorry for bringing you such big inconvenience.
Given the issues you mentioned, I hope my explaination is not too late for you:
1. Since I'm not sure which product you're referring to, some of our stores are indeed closed. But if there is a problem with the product, we will definitely be responsible.
2. Apeman's customer service is always at your service, you can send an email directly to official@apemans.com, we will reply you within 24h.
3. The 404 Gateway screen appeared at that time probably because the link was updated so you couldn't enter it successfully, I'm sorry for this.
I hope I have made it clear for you, and sincerely hope to get your understanding and forgiveness.
Shoddy and dodgy
Shoddy and dodgy. My apeman a87 lasted a week as a dash cam. Then it kept resetting itself constantly then just died altogether. Went to amazon and found all their products have been removed for fake reviews and I'd say for selling shoddy products also quite likely by the looks of the comments on reddit will never buy another product again from them and I'd just bought a projector from them as well so I'm contacting amazon regarding that also
4 de julio de 2021
Opinión espontánea
Respuesta de APEMAN Official
Dear friend, sorry for the late response and sorry for not bringing you a good experience.
Given the issues you mentioned, I hope my reply is not too late for you:
May I know if you have contacted our technical support team before? For cameras that keep resetting, it may be resolved with a firmware update. If there is any problem with the camera, we will take responsibility for this and you won't lose anything.
And if there is anything else we can help you with, we will sincerely at our service.
My husband was offered to review their…
My husband was offered to review their cameras and with a 5 star review he would get his money back. He never received the funds back. Also he used their chat just to “chat”with the girls. Wives beware lol
22 de junio de 2021
Opinión espontánea
Respuesta de APEMAN Official
Dear Tamara, sorry for the inconvenience caused to you and your family.
Sorry for the late response and please forgive my offense, may I know whether your husband have not received the refund yet? If possible, would you mind telling us more specific situation? We will be responsible for this.
In addition, please allow me to explain that our team has professional quality and service spirit, everything is for better service to every friend who buys our products, so we will not "chat" casually, you can rest assured.
During the COVID-19 pandemic, I hope you and your family will pay attention to protection and stay healthy. Best regards.
Gives free gifts for 5 star reviews
Gives free gifts for 5 star reviews, some never receive free gifts. Customer service aweful. Web site poor Avoid at all costs.
1 de junio de 2021
Opinión espontánea
Respuesta de APEMAN Official
Dear Patrick, I'm sorry to hear that you had made every efforts but didn't get the reward it deserved.
I believe that the time and energy you spent on review will definitely bring reference value to more people. It's not wasted effort.
But more importantly, we do want to do something to make up for your loss, if possible, may we know what specific situation was at that time?
Wish you all the best in your life.
I have had great luck with Apeman…
I have had great luck with Apeman products. I purchased a trail-cam because it was in my price range and the reviews looked good. I was very pleased with it performance. Wen I was looking for a dash cam, I decided to try am Apeman camera. It also worked exactly as I expected.
Apeman products have worked great for me so far and the price range is perfect for me.
Sid
20 de abril de 2021
Opinión espontánea
Respuesta de APEMAN Official
Dear Sid, sorry for the late reply. I am sincerely happy to receive your high compliment on our product, hearing that the camera can bring you convenience is the best news for us.
If you have any other problems, please do not hesitate to contact us, we will do our best to help you out.
Best regards,
Customer Service Team
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