My experience was not great at all! The product was so very different and disappointing when I received it! I have contacted you twice for information as how to return it for a refund but have receiv... Ver más
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My experience was not great at all! The product was so very different and disappointing when I received it! I have contacted you twice for information as how to return it for a refund but have receiv... Ver más
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The items purchased I thought varied in quality. The necklace with small balls was very disappointing, can hardly see. It would be nicer if chain was thicker. Loved the bracelet and earrings. Arrive... Ver más
We were more than happy with purchases but had a minor problem with one item. Sarah immediately replaced it for us so problem solved in no time. Great Customer Service Sarah and Arabella Cleo.
I was looking for that exact necklace and looking at numerous websites arabellacleo looked the best quality and had the best reviews so I decided to buy it. I haven’t worn it as yet but the quality l... Ver más
Arabella Cleo is a jewellery designer based in Melbourne, Australia. Founded in 2018, we pride ourselves on being a small, independent business that is women owned and operated. We utilise high quality materials including freshwater pearls, genuine crystals and gemstones as well as 18 karat gold and 925 sterling silver. We aim to provide exceptional customer service and enjoy connecting with our wonderful customers and community. Arabella Cleo offers rings, bracelets, necklaces and earrings with a focus on timeless yet modern designs. Our goal is to provide fashionable, high quality jewellery at an attainable price point.
GPO, 3000, Melbourne, Australia
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I wrote to you when I encountered a problem after receiving the item, but you didn't respond at all.
Absolutely beautiful earrings and beautifully presented thank you!
I have bought from Arabella Cleo once before and very happy each time with the quality of the jewellery and the service.
Pleasantly surprised with the necklace, it's lovely and looks just like the picture.
My first experience of buying from Arabella Cleo was good. I am a private buyer who made a purchase of 1 item only. But the service was excellent. A phone enquiry was handled courteously and competently, and the item arrived well packaged. Thank you.
Not very good quality. Earring hook very spindly feels like it would easily break
These pants are more like a child’s size , not adults size sorry … love the earrings though . I would like to return the leggings .
Unfortunately I was disappointed with my purchase, I wanted a choker necklace , so when I went into google search , Arabella Cleo popped up . They advertised 2 choker gold plated necklaces , I bought one , when I tried it on the shortest the necklace came to was to by collar bones , not a choker length 🙁
The earrings were shown as quite large but when i received them they were so small i could not get them on . I think they should be marked for babies .Vinnies will get them .I will not shop from there again .

Respuesta de Arabella Cleo
I've just received my bow necklace and omg it's so so cute. I really love it!!
Items I ordered were lovely and nice quality. However, rings are much smaller than appear in the photos and therefore I had to return them which was not a problem.
Good customer service.
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