Arcade Skincare Opiniones 

240
•
TrustScore: 5 sobre 5

4,8

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Quick delivery & packaged well. My husband has had a problem with skin on the top of his feet due to wearing leather shoes to work when it’s hot weather or heating on in the office in Winter. This pr... Ver más

Valorada con 5 estrellas sobre 5

Went to visit a friend and asked her how her hair was looking so fabulous... she directed me to arcade skincare. I've so far tried the shampoo bar and curl custard and now my hair is fabulous too. Dio... Ver más

Valorada con 5 estrellas sobre 5

Fantastic products, competitively priced that I can’t be without! I’m gradually expanding my range! Super friendly staff. Quick delivery on my first online order! Thank you xx 😃

Valorada con 5 estrellas sobre 5

Have recently got back into running. I sometimes get a build up of lactic acid /restless legs at night. The Magnesium Body Butter (scented), has made a difference . I love it . With the added Bonus of... Ver más

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Información sobre la empresa

  1. Proveedor de productos de belleza

Escrito por la empresa

Hand-crafted, artisanal skincare products produced in small batches in our workshop in South Wales. We provide a range of skin and hair care products using vegan, plant-based, palm-free ingredients. Our products have been minimally formulated to ensure that they are non-irritating and safe and gentle to use on all skin-types. We are passionately plastic-free and almost entirely zero waste.


Información de contacto

4,8

Excelente

TrustScore: 5 sobre 5

240 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,8

Todas las opiniones

(240)

98 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Fabulous product

Great ordering and delivery experience and fantastic product - really gentle on my skin while removing all make-up. Thank you! Will be ordering more soon.

16 de septiembre de 2024
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Respuesta de Arcade Skincare

Hello,

Thank you for taking the time to leave us a review - it means the world to us. Thank you for your support, we are so pleased you were happy with your Arcade Skincare purchases.

Thank you.

Team Arcade.

Valorada con 5 estrellas sobre 5

Great recyclable packaging

Great recyclable packaging, fast delivery, excellent product!

7 de septiembre de 2024
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Respuesta de Arcade Skincare

Hello,

Thank you for taking the time to leave us a review - it means the world to us. Thank you for your support, we are so pleased you were happy with your Arcade Skincare purchases.

Thank you.

Team Arcade.

Valorada con 5 estrellas sobre 5

OMG Absolutely Obsessed 🧡

OMG I am absolutely obsessed with Arcade Skincare! The best find ever! They are Welsh based, wholesome ingredients and amazing on my skin. My facial redness has reduced greatly and my skin condition has improved. I love their turmeric soap and Ultimate Glow Balm plus their wonderful shampoo and conditioner bars. Every shower is now an Arcade Skincare experience 🧡

20 de agosto de 2024
Valorada con 5 estrellas sobre 5

Clarifying Charcoal & Tea Tree Cleanser Is the go to cleanser!

Very helpful business, I reached out to Alex and Mike for advice on what cleanser to use to get rid of the smell of chlorine after swimming.

I was advised to use Clarifying Charcoal & Tea Tree Cleanser. After my first swim soaking in the pool for 90 minutes I put it to the test. First shower no smell of chlorine very pleased.

I’ve always suffered with very itchy dry skin and normally moisture every day.

Since using the Clarifying Charcoal & Tea Tree Cleanser my skin has not been itching and I’ve only had to moisturise every once in a while instead of every day. I’m very pleased to actually have skin what is no longer dry and itchy!

If I knew normal shower gels was the problem I would have switched over a long time ago!

I’m constantly training so always hot and sweaty with outbreaks of spots and sweat rashes. Since switching to charcoal my skin has cleared up.

If your constantly training or a sweaty person like myself get your hands on the Clarifying Charcoal & Tea Tree Cleanser you will not be disappointed!!

It’s now my go-to cleanser and another order has been put through!

Thanks Arcade skincare you’ve made my triathlon training a lot easier I no longer worry about my dry itchy skin

23 de agosto de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Smells amazing 😍

I bought the Mandarin and Grapefruit Shampoo and Conditioner Bars, the smell amazing. I also bought the Curl Custard, and my curls just love it. This will definitely be the first of many orders.

17 de agosto de 2024
Valorada con 5 estrellas sobre 5

Magic cream

Where do I begin……the Magnesium Butter is an absolute game changer!

I suffer with knee/leg/ankle pain, that real dull ache which keeps me awake at night.

I tried this cream and WOW I’m pain free in just minutes. It’s really amazing stuff.

You guys are the best…..thank you both x

3 de julio de 2024
Opinión espontánea
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Respuesta de Arcade Skincare

Hi Amy,


Thank you for you review. We are over the moon that the Magnesium Butter works for you.

Thank you for taking the time to let us know, we look forward to seeing you again.

Team Arcade.

Valorada con 5 estrellas sobre 5

A little goes a long way and does it all!

The Ultimate Hydrate & Repair - Natural Eczema Balm arrived on time and does exactly what it says! After 1 week I have noticed an improvement in my facial skin tone, texture and hydration, fine lines have reduced slightly and my skin doesn't dry out as quickly as it used to. Would recommend for a one-stop natural skin remedy, not only to treat specific conditions like eczema but for overall skin hydration and improvement.

1 de agosto de 2024
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Respuesta de Arcade Skincare

Hey Laura, firstly thank you for sharing your experience with Arcade, we love that it has helped how your skin looks and feels, it is true if you feel good about your skin it shines through to everything else, keep sharing your gorgeous - Team Arcade

Valorada con 5 estrellas sobre 5

Helpful team and great products

I’ve wanted a ‘no nasties’ deodorant and shampoo for a while but I couldn’t find one that I liked until I found Arcade skincare. I really like the superfood detox shampoo bar, the brightening Tumeric cleanser and the deodorant balm! The balm has lasted so well well, definitely value for money. Mike was really helpful at finding me the products I wanted when I explained what I was after. Thanks Arcade team 👍🏾

1 de abril de 2024
Opinión espontánea
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Respuesta de Arcade Skincare

Hey George, thanks so much for choosing Arcade, we love helping people make healthier skincare choices and super glad you love the products, it was so lovely to meet you and your family and we love that we are becoming your bathroom favourite. Huge love and thanks - Arcade Skincare

Valorada con 5 estrellas sobre 5

5* Products Highly Recomment

I’ve never really used skincare apart from the odd moisturiser for my face which didn’t really work but my partner suggested arcade skincare as she loves their products. They’ve changed my mind completely after using their Hydrate and Repair as my skin has changed massively and improved. I will continue being a frequent customer and haven’t got one complain about their products or services they’re great and look forward to ordering more from them.

11 de julio de 2024
Opinión espontánea
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Respuesta de Arcade Skincare

Hi Jordan, we love it when the guys get on board with the skincare, thank your lovely partner for suggesting us to you and thank you for taking the time to leave us a review, it really means alot. Team Arcade

Valorada con 5 estrellas sobre 5

I am really impressed with the soap…

I am really impressed with the soap that I brought. I have really sensitive skin and I have found it really hard to find a soap that my face doesn’t react to. This had worked really well and my skin is clearer. I will definitely be continuing to use it.

3 de julio de 2024
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Respuesta de Arcade Skincare

Hi Natalie, thanks for taking the time to post this lovely review, we are so, so pleased our product has helped your skin look great, but more important, make you feel great to. Huge Thanks Team Arcade

Valorada con 1 estrellas sobre 5

Extremely stressful and frustrating…

Extremely stressful and frustrating first experience with this company!!

1. Order took a week to get here
2. Company mis-wrote my flat number
3. Delivery service didn't follow redelivery instructions
4. Till this day I have not received this order because it was delivered to the wrong address. Likely because of a combination of the companys silly mistake and royal mail not being able to read
5. Emailed the company to tell them what happened, no response.
6. Contacted them on one of their socials, still no response.

Fully lost all interest in this order now, want my money back ASAP and won't be ordering again. This is one of the reasons I hate ordering from small companies, just a headache.

Updated:
Received a very rude and unprofessional response from the company. Customer service is everything especially when starting out and you will only chase people away by speaking to them like that. Good luck if you plan to continue this behaviour.

13 de julio de 2024
Opinión espontánea
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Respuesta de Arcade Skincare

This sadly is a very real fact of customer satisfaction, not everybody will appreciate your efforts or any factors you cant control. This customer sent a very angry email @ about 9pm @night, Mike had logged on just by chance and saw the message and was mortified, he answered as soon as he read the email with just some bullet points of facts to this customers list of dissapointments.

- the customers order address was not recognised in Royal Mails postcode address search when choosing her postal address.

- Customer order was placed on 8th of July, picked up by Royal Mail on the 9th of July and delivered on 13th of July.

- Customer stated she did not want the delivery on the 13th of July and contacted Royal Mail to re arrange a delivery day, this did not happen ?

- Customer complained about our delivery charge, stated a price that was only printed on the box that was never received.

- Customer left review on trust pilot via a QR code that is on the reverse of a thank you note included in your box when you order, we do this to track where our reviews are obtained and if the cards are enjoyed/needed.

- Customer was refunded in full as soon as the email reply was sent as we realised we were unable to satisfy this customer in any reasonable way.

This makes us really sad as a small business, but we appreciate all reviews, not matter how unpleasent they may seem.

Best wishes on your skincare journey A. Team Arcade

Valorada con 5 estrellas sobre 5

Although i have just recently…

Although I have just recently received products,so far products are good. Prompt delivery with wee card. No complaints and my hair was so soft and should get better the more I use the shampoo bar.

4 de julio de 2024
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Respuesta de Arcade Skincare

Hi Anne, this is so kind and we are so glad your enjoying your Shampoo bar, we are so glad you have started your Arcade skincare journey and look forward to you discovering our other wonderful products. Team Arcade

Valorada con 5 estrellas sobre 5

Fab produxts

I love the products they are all natural with no nasties and they are really good products.

I use the deodrant, susans cream, shampoo bars and conditioner bar, curling custard and will be adding morw to my collection

20 de junio de 2024
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Respuesta de Arcade Skincare

Awww, thank you Gem, thank you for being a cheerleader for us. We loved your review and appreciate you taking the time. Team Arcade.

Valorada con 5 estrellas sobre 5

This stuff is amazing!!

What can I say, my new go-to from this wonderful business is the intense hydration cream and the magnesium butter. The cream is such a lush, rich texture and you need very little, a little heavier than a day cream but sinks into my skin and Wow, what a diffrence in my skin since using it.

The magnesium butter I use every night before bed for my leg pain, I would be awake most nights before finding this gem and take soooo much pain medication, a wonder cream if I do say so.

If you're hesitant before buying, dont be, these products are amazing, I love that they are all natural and vegan too and also an independant business with great eco credentials.

Well done Arcade skincare, I am now a super fan.

16 de mayo de 2024
Opinión espontánea
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Respuesta de Arcade Skincare

WOW!! Thanks Alex, high praise indeed, we are super passionate about our product and it makes us so happy you love it. Thank you again Team Arcade.

Valorada con 5 estrellas sobre 5

I love these products so much.

I love these products so much.
The shampoo bars are amazing and give such a good lather ,my daughter loves the yellow one and it is great for her hair .I love how they are packed too .keep up the good work

14 de junio de 2024
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Respuesta de Arcade Skincare

Thanks Sheena, thank you for being such a great supporter and leaving a lovely review. Team Arcade

Valorada con 5 estrellas sobre 5

Amazing Arcade

Amazing, lovely products, lovely packaging and more importantly it does what it says on the tin, love it.

16 de junio de 2024
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Respuesta de Arcade Skincare

Hi Pamela, thank you for such a lovely review, we love you love your purchases and super happy you love the packaging and our eco efforts. Huge thanks Team Arcade

Valorada con 5 estrellas sobre 5

Magnesium Body Butter👌🏼

Have recently got back into running. I sometimes get a build up of lactic acid /restless legs at night. The Magnesium Body Butter (scented), has made a difference . I love it . With the added Bonus of getting a better nights sleep .If I apply it just before bed . Will definitely reorder

17 de mayo de 2024
Logotipo de Arcade Skincare

Respuesta de Arcade Skincare

Hi Kath,

Good to hear you are getting back in to your running! And super pleased that the Magnesium Butter helps with your post-workout recovery! And it is a staple for lots of people just before bed!

Thank you for taking the time to leave us a review - we all appreciate it so much!

Hope to see you soon.

Team Arcade!

Valorada con 5 estrellas sobre 5

Fantastic products

Fantastic products! Susan’s cream is one of the best products I’ve used, will definitely be buying more!

13 de mayo de 2024
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Respuesta de Arcade Skincare

Hi Laura

Thank you for taking the time to leave us a review!

So pleased you like Susan's Creme, it is a firm favourite and we are pleased you liked it.

Thank you for Team Arcade, hope to see you again soon!

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