Ordered a size medium tshirt as a gift due to it being advertised as regular fit, however the tshirt received is described as ‘oversized’ so of course didn’t fit. I then re ordered a size small to whi... Ver más
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Ordered a size medium tshirt as a gift due to it being advertised as regular fit, however the tshirt received is described as ‘oversized’ so of course didn’t fit. I then re ordered a size small to whi... Ver más
La empresa ha respondido
Ordered last minute as a birthday present thinking it was too late but arrived within 2 days so in time. Good customer service correspondence as well. Very impressed.
First order with Art Of, would definitely recommend. Ordered a polo shirt, arrived in good time and was great quality. A well received birthday gift. Customer service very responsive which is a bon... Ver más
All the AOF items are top quality, and arrive swiftly. Customer service especially Bailley has always been a spot on with queries or the odd time something has needed to be resolved. The AOF team trul... Ver más
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Love the quality of the hoodie! Very impressed and perfect gift for a football lover!
Quick summary: Certain products are great, but it’s a very mixed bag. Support is difficult to consistently stay in contact with.
Bought a black Craven Cottage hoodie and a bishops park sweatshirt. The sweatshirt is great but the Hoodie has been constantly shedding black fibres all over my t shirts and it’s a nightmare to clean them, even after only an hour of wearing. Support has been fairly unhelpful, often taking over a day to reply to messages and repeating the same instructions that washing the hoodie should fix the issue, which it has not.
I’ll stress that i’ve bought a fabric shaver, multiple lint rollers, and given every chance for the hoodie to lessen in shedding, but it’s been almost a week of attempting to lessen it to no avail. It’s a shame because it’s genuinely really comfy and I love the design.
5 stars all easy and received fast. Amazing quality jumper.
Order a quarter zip and they sent me the wrong team, when I eventually managed to get in touch with them following several calls to their number. They advised I should return the item, I sent the return 2 days later and they then advised that they'd sold out of my size in all my Team's merchandise.
They take 24+ hours to respond via email to complaints and don't answer the phone.
AOF is a fantastic company. Customer service is incredible. I love the design of the clothes they make. Would highly recommend to any football fan!
Ordered myself the Newcastle jumper and my partner the Newcastle hoodie, the quality is far better than I expected. Items are extremely comfortable. Will be ordering again.
I sent for a Liverpool T shirt for my husband for Christmas, when he opened it he was very disappointed to find it was a Manchester United one.
I can return it but AoF want £4 for Yodel to collect it.
Why should I pay for their mistake. Nowhere on their web site can I find a customer service contact to speak to or email.

Respuesta de Art Of
I purchased a hoody and it smells absolutely horrible, a very strong chemical smell, much stronger than a new clothes smell. You cannot wear without washing, but as a gift I don’t want to wash before giving. I have emailed twice, last time 13th December, but no response. The quality of the fabric isn’t brilliant for the £60 it cost but would overlook if it didn’t smell so bad
Well done AOF. Ordered a Manchester United t-shirt in time for Christmas delivery but they sent a Liverpool one. Couldn’t write it! Previously ordered a jumper which came with errors to the stitching. Customer service has been excellent on both occasions though. The second, most recent issue in supply process was highly frustrating and frankly I was close to no longer recommending AOF as I have done so many times in the past. The team pulled it out the bag so close to Christmas though and left me a very happy customer with a gift that will make someones Christmas.
Having to install an app and sign up to track a parcel is a joke.
Order placed on the 2nd December and no notification when delivery will take place. Customer service provide automated response that ‘due to unprecedented demand’ don’t know when orders can be delivered. If you run an online business prepare for busy periods and manage your store accordingly and do not misled customers by taking payment but then not providing the relevant service….or ability to respond to customer queries
Great customer service when it was needed!
I had an issue with an item from this store but it was resolved within a week and the team couldn’t have been more helpful!
Purchased £30 T-shirt print dull not what was advertised on Facebook expecting embroidered. Requested refund told id have to pay postage refused and had to chase up why I had only £27 refunded. postage taken not a positive experience.

Respuesta de Art Of
Amazing quality. Hoodie delivered and was so nice ordered a tshirt 😍
Excellent delivery service and item just as described.
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