Art Of Opiniones 

669
TrustScore: 4.5 sobre 5

4,3

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Consulta las opiniones de los clientes

Valorada con 2 estrellas sobre 5

Ordered a size medium tshirt as a gift due to it being advertised as regular fit, however the tshirt received is described as ‘oversized’ so of course didn’t fit. I then re ordered a size small to whi... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Ordered last minute as a birthday present thinking it was too late but arrived within 2 days so in time. Good customer service correspondence as well. Very impressed.

Valorada con 5 estrellas sobre 5

First order with Art Of, would definitely recommend. Ordered a polo shirt, arrived in good time and was great quality. A well received birthday gift. Customer service very responsive which is a bon... Ver más

Valorada con 5 estrellas sobre 5

All the AOF items are top quality, and arrive swiftly. Customer service especially Bailley has always been a spot on with queries or the odd time something has needed to be resolved. The AOF team trul... Ver más


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4,3

Excelente

TrustScore: 4.5 sobre 5

669 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,3

Todas las opiniones

(669)

50 opiniones en los últimos 12 meses

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Valorada con 2 estrellas sobre 5

Mixed bag…

Quick summary: Certain products are great, but it’s a very mixed bag. Support is difficult to consistently stay in contact with.

Bought a black Craven Cottage hoodie and a bishops park sweatshirt. The sweatshirt is great but the Hoodie has been constantly shedding black fibres all over my t shirts and it’s a nightmare to clean them, even after only an hour of wearing. Support has been fairly unhelpful, often taking over a day to reply to messages and repeating the same instructions that washing the hoodie should fix the issue, which it has not.
I’ll stress that i’ve bought a fabric shaver, multiple lint rollers, and given every chance for the hoodie to lessen in shedding, but it’s been almost a week of attempting to lessen it to no avail. It’s a shame because it’s genuinely really comfy and I love the design.

22 de febrero de 2025
Valorada con 1 estrellas sobre 5

Wrong order and poor resolution

Order a quarter zip and they sent me the wrong team, when I eventually managed to get in touch with them following several calls to their number. They advised I should return the item, I sent the return 2 days later and they then advised that they'd sold out of my size in all my Team's merchandise.

They take 24+ hours to respond via email to complaints and don't answer the phone.

20 de enero de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Amazing!

AOF is a fantastic company. Customer service is incredible. I love the design of the clothes they make. Would highly recommend to any football fan!

19 de enero de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

10/10

Great customer service, speedy delivery and lovely gift

25 de diciembre de 2024
Valorada con 5 estrellas sobre 5

Newcastle hoodie and jumper

Ordered myself the Newcastle jumper and my partner the Newcastle hoodie, the quality is far better than I expected. Items are extremely comfortable. Will be ordering again.

25 de diciembre de 2024
Valorada con 1 estrellas sobre 5

Incorrect order

I sent for a Liverpool T shirt for my husband for Christmas, when he opened it he was very disappointed to find it was a Manchester United one.
I can return it but AoF want £4 for Yodel to collect it.
Why should I pay for their mistake. Nowhere on their web site can I find a customer service contact to speak to or email.

10 de diciembre de 2024
Opinión espontánea
Logotipo de Art Of

Respuesta de Art Of

Hi Mary, we are really sorry about this mix up. When doing the return if you select incorrect item sent, this will give you a free returns label you wont need to pay for. Our customer service email is customerservice@art-of-football.com if you need any assistance.

Valorada con 1 estrellas sobre 5

The Hoodie Smells Horrible

I purchased a hoody and it smells absolutely horrible, a very strong chemical smell, much stronger than a new clothes smell. You cannot wear without washing, but as a gift I don’t want to wash before giving. I have emailed twice, last time 13th December, but no response. The quality of the fabric isn’t brilliant for the £60 it cost but would overlook if it didn’t smell so bad

6 de diciembre de 2024
Opinión espontánea
Valorada con 4 estrellas sobre 5

Ordered a Manchester United t-shirt in…

Well done AOF. Ordered a Manchester United t-shirt in time for Christmas delivery but they sent a Liverpool one. Couldn’t write it! Previously ordered a jumper which came with errors to the stitching. Customer service has been excellent on both occasions though. The second, most recent issue in supply process was highly frustrating and frankly I was close to no longer recommending AOF as I have done so many times in the past. The team pulled it out the bag so close to Christmas though and left me a very happy customer with a gift that will make someones Christmas.

17 de diciembre de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Order placed on the 2nd December and no…

Order placed on the 2nd December and no notification when delivery will take place. Customer service provide automated response that ‘due to unprecedented demand’ don’t know when orders can be delivered. If you run an online business prepare for busy periods and manage your store accordingly and do not misled customers by taking payment but then not providing the relevant service….or ability to respond to customer queries

12 de diciembre de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

You pay twice for postage if you want to return

Purchased £30 T-shirt print dull not what was advertised on Facebook expecting embroidered. Requested refund told id have to pay postage refused and had to chase up why I had only £27 refunded. postage taken not a positive experience.

19 de noviembre de 2024
Opinión espontánea
Logotipo de Art Of

Respuesta de Art Of

Hi Charlotte. Thank you for taking the time to leave your feedback. We're really sorry that your experience with us didn't meet your expectations.

Our t-shirts are printed to order rather than being embroidered like our hoodies and sweats. We do explain in the description of our tees that they are printed to order using water based inks in our Nottingham studio, and the product image reflects this. However we completely understand how seeing an embroidered item in one of our Facebook ads might have led to some confusion, especially as most of our hoodies and sweats are embroidered

Regarding your return, our Returns and Exchanges page explains that customers are responsible for the return cost unless we have made an error. However we understand that this must have been frustrating for you as the tee you purchased had a printed design. We're truly sorry for the any inconvenience this caused

We value your feedback as it helps us improve both our products and communication. If there's anymore we can do to assist or clarify, please do not hesitate to contact customerservice@art-of-football.com

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