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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

We had a great night at this guest house, the room 4 was spotless and spacious, the kitchen and toilet was spotless, we had complementary tea and coffee provided, overall it’s a great place. Only A... Ver más

Valorada con 5 estrellas sobre 5

Really good communication from owners on how to get in etc. Room was light, bright and well decorated and bed very comfortable. Shared facilities are very good, with an easy to use, hot shower. Free... Ver más

La empresa ha respondido

Valorada con 4 estrellas sobre 5

Had a great stay here! The room itself could maybe do with a makeover but room and bathroom facilities were clean, bed was so comfortable, hosts were very speedy to respond to messages, and located a... Ver más

Valorada con 5 estrellas sobre 5

Great communication from the accommodation & a great stay! The apartment was modern, clean & very tidy! We were in room 1 of 4 rooms. A shared bathroom, which wasn't a problem. Also a short bus ride i... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Compañía de administración de propiedades
  2. Inversiones inmobiliarias
  3. Mantenimiento de viviendas
  4. Asesor inmobiliario
  5. Agencia de alquiler de inmuebles

Escrito por la empresa

We are Cardiff’s premier end-to-end HMO management and investment company. We’re started as part of a network of property investment firms, founded in 2019 in London, specialising in crafting premium homes for corporate professionals and students. We work with landlords and agencies closely to achieve our mission. Our network now spans Manchester, Birmingham, Edinburgh, Oxford, Cardiff, and Newport, managing over 400 premium rooms across the UK, with a collective property value of over £20 million under management. Our homes, beautifully furnished and impeccably maintained, are strategically located in sought-after areas.


Información de contacto

4,8

Excelente

TrustScore: 5 sobre 5

155 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que solicite reseñas

Esta empresa no ha enviado invitaciones a sus clientes, por lo que es posible que las opiniones no sean representativas

No ha contestado las opiniones negativas

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Valorada con 5 estrellas sobre 5

Very satisfied customer

The room I stayed in was small&cozy, the rest of the rooms were in good shape and I could always find what I needed. I would definitely recommend staying here if you're in Cardiff!

5 de octubre de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Poor communication and business standards

Nightmare! Wrong description on Booking. The deposit for the accommodation is not "collected" but has to be transferred to their account, which I did dutifully. Hasan was quick to push for the 200 GBP deposit - weeks before they deposit was due or before they had even sent any payment instructions. It took me several e-mails to receive their payment instructions. For the refund, they suddenly make up their own rules now. Guests must have a WISE account for the refund! This has never been communicated beforehand and is not part of the contract via Booking. Also, they wanted to trade a discount on the next stay in turn for a good feedback. No! Not with this mess!

6 de octubre de 2024
Opinión espontánea
Logotipo de Arthur & Hamilton Limited

Respuesta de Arthur & Hamilton Limited

Hi Julia,

Thank you for your feedback. I want to clarify that all the information regarding the deposit process was communicated in advance. Given you are an international guest outside of the UK, unfortunately, our business bank does not support direct international transfers for deposits, which is why we advised you to use WISE, an extremely well-known and trusted international payment platform. This method was recommended to us by our bank, and we communicated this to you multiple times in an effort to facilitate the deposit repayment. However, you declined to use WISE, which made it difficult to proceed.

We are a truly committed family business, and it is disheartening to see our reputation damaged when we’ve been transparent throughout the process. All relevant information was provided, and we always aim to support our guests and resolve any issues as smoothly as possible.

Best regards,
@ Hasan | Luxe Dwellings

Valorada con 5 estrellas sobre 5

Excellent little overnight stay!!

Property was exactly as described, extremely neat and tidy and really good value - I was in town for a concert and the room was perfect for my overnight stay.
Would recommend and will be using them again if I’m in town!

21 de agosto de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great service and good living…

Great service and good living experience overall, the owner has been polite and patient throughout the booking process, and continue to be kind for providing me free luggage transportation. Much much thanks!

6 de agosto de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great little find

Great little find, comfy bed,

16 de agosto de 2024
Opinión espontánea
Logotipo de Arthur & Hamilton Limited

Respuesta de Arthur & Hamilton Limited

Thank you, Donna! We’re so glad you enjoyed your stay and found the bed comfortable. We hope to welcome you back soon!

Valorada con 5 estrellas sobre 5

Lovely place to stay in Cardiff

Lovely place to stay in Cardiff, beautiful rooms, great communication with the company. Definitely recommend and will definitely stay again.

3 de agosto de 2024
Opinión espontánea
Logotipo de Arthur & Hamilton Limited

Respuesta de Arthur & Hamilton Limited

Thank you so much, Elizabeth! We’re thrilled to hear that you enjoyed your stay and found the rooms beautiful. We’re also glad that our communication met your expectations. Your recommendation means the world to us, and we look forward to welcoming you back soon!

Valorada con 5 estrellas sobre 5

This was an excellent experience with a…

This was an excellent experience with a touch of professionalism.

7 de agosto de 2024
Opinión espontánea
Logotipo de Arthur & Hamilton Limited

Respuesta de Arthur & Hamilton Limited

Thank you, Oryiman! We’re delighted to hear that you had an excellent experience and appreciated our professionalism. We look forward to having the pleasure of welcoming you back in the future!

Valorada con 5 estrellas sobre 5

Was looking for a place to stay in…

Was looking for a place to stay in Cardiff and came across Hasan’s properties on AirBnB. Very clean, quick to answer, easy to check in and check out. Will definitely use Hasan’s places when I am back in Cardiff again.

6 de agosto de 2024
Opinión espontánea
Logotipo de Arthur & Hamilton Limited

Respuesta de Arthur & Hamilton Limited

Thank you so much for your kind words! We're thrilled that you had a positive experience with our property in Cardiff. It’s great to hear that everything from cleanliness to communication and check-in/check-out was to your satisfaction. We look forward to hosting you again on your next visit to Cardiff!

Valorada con 5 estrellas sobre 5

A wonderful place!

I was needing a place to stay on short notice in Cardiff and I was amazed by how lucky I was to stay here. The property was a clean gorgeous Victorian Terrace house with a shared kitchen and 2 shared bathrooms fitted with a modern shower. The solidly built structure had still retained its charming period features and was in a nice area with lots of ATMs and shops and nice restaurants and had a direct access by Bus to Cardiff City Centre. The landlord was friendly showing me the property on arrival and explained how the only rule was following the recycling guidelines of Cardiff. He added me to the WhatsApp group and I was informed of any necessary information about the property. It was a quiet place and when I did bump into the other tenants they were very nice and friendly. I can’t highly recommend this place enough!

2 de agosto de 2024
Opinión espontánea
Logotipo de Arthur & Hamilton Limited

Respuesta de Arthur & Hamilton Limited

Thank you so much, Mr. Maguire, for your detailed and thoughtful review! We're thrilled to hear that you enjoyed your stay in our property. It's wonderful to know that you appreciated the property's charm, cleanliness, and convenient location. We're also glad that our communication and the overall atmosphere met your expectations. Your high recommendation means a lot to us, and we would be delighted to welcome you back anytime you're in Cardiff.

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