Artificial Living Opiniones 278

TrustScore: 4.5 sobre 5

4,4

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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

If i was reviewing the product itself this would be a 5 but customer service has totally destroyed it bought external wall cladding and happy with the quality and standard even after they sent th... Ver más

Valorada con 5 estrellas sobre 5

The service we received from day one from the Artificial Living team was first class. They provided numerous samples to assist us in making our selection. Once we had made our choice, delivery was wit... Ver más

Valorada con 5 estrellas sobre 5

Fantastic product, very well packaged and delivered on time when we ordered in September. All the builders who've worked on our garden room love the acoustic wood panels and want to replicate our desi... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Ordered some decking trim . My husband has worked in the caravan leisure industry and stated this is the best he has seen in comparison. So was very pleased as you cannot order samples of the trim j... Ver más

Información sobre la empresa

  1. Tienda de mobiliario para jardín

Escrito por la empresa

Artificial Living is committed to offering the very best in Artificial Grass, Composite Decking, Composite Wall Cladding and Artificial Plant Wall products the market has to offer...We won't be beaten of Quality of Price!


Información de contacto

4,4

Excelente

TrustScore: 4.5 sobre 5

278 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Ha contestado el 28% de las opiniones negativas

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Valorada con 5 estrellas sobre 5

I couldn't be happier with my experience.

The team made the whole process seamless, answering all my questions quickly and thoroughly. Delivery was ahead of schedule, and the cladding looks incredible- better than I imagined! Already recommended to friends

14 de noviembre de 2024
Opinión espontánea
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Respuesta de Artificial Living

Really appreciate your kind words! It means a lot to the whole team.

Valorada con 5 estrellas sobre 5

Fantastic service from start to finish

Fantastic service from start to finish. The team helped me choose the right cladding for my extension and even quoted exactly what I'd need. Delivery was quick, and the quality of the materials is unmatched. Great value too. I'll definitely be back for my next project!

7 de noviembre de 2024
Opinión espontánea
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Respuesta de Artificial Living

Thanks for the lovely review Allen! Looking forward to working with you again soon.

Valorada con 5 estrellas sobre 5

Dan walked me through the options and…

Dan walked me through the options and helped me pick the perfect cladding for my property. The delivery arrived earlier than expected, and the product looks amazing. Professional service, great communication, and top- notch materials. Highly recommend!

7 de noviembre de 2024
Opinión espontánea
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Respuesta de Artificial Living

Thanks for taking the time to share this—we’re thrilled you’re happy!

Valorada con 5 estrellas sobre 5

We required Fire rating B cladding

We required Fire rating B cladding (due to the distance of the next-door property) fast to keep our development on track when my original supplier stopped delivering it.
We placed the cladding in both a vertical and horizontal pattern, which was a little tough for our main building contractor, but the result looks fantastic.
Artificial Living and Daniel were extremely helpful and supportive. They assisted with quality and provided timely delivery when we realised due to the pattern and shape of the house, we were short. Their confidence on the colour options (Antique and Black) worked beautifully. I sincerely appreciated all their honesty and help.

1 de octubre de 2024
Opinión espontánea
Valorada con 3 estrellas sobre 5

I ordered colour coded screws

I ordered colour coded screws. The product is fine but very expensive.

23 de octubre de 2024
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Respuesta de Artificial Living

Thank you for your feedback! We're glad to hear you're happy with the product. We aim to offer the best quality, but we’ll take your comments on pricing into consideration.

Valorada con 5 estrellas sobre 5

A big thank you to the team at…

A big thank you to the team at Artificial Living -Very helpful in getting some coloured Acupanels changed over for us!

8 de octubre de 2024
Opinión espontánea
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Respuesta de Artificial Living

Thanks Evie, we really appreciate your review!!!

Valorada con 5 estrellas sobre 5

Excellent company to deal with…

Excellent company to deal with excellent communication rapid delivery exactly what you need 100% AAA+++ 👍

10 de septiembre de 2024
Opinión espontánea
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Respuesta de Artificial Living

Thanks for the fantastic review, its very much appreciated!

Valorada con 3 estrellas sobre 5

I used their fluted plastic cladding to…

I used their fluted plastic cladding to give my 50's house a updated look to match my recently replaced external doors .
The order was delivered in a reasonable time .
My only moan is about a lack of communication about batten substitutions made to my order prior it being despatched.

17 de septiembre de 2024
Opinión espontánea
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Respuesta de Artificial Living

Thank you for taking the time to leave us feedback. We're delighted to hear that our fluted plastic cladding helped transform your home and complemented your new external doors!

We sincerely apologise for the lack of communication regarding the batten substitution on your order. We strive to keep our customers informed about any changes and regret that we fell short in this instance. Your feedback is invaluable, and we’ll use it to improve our communication process moving forward.

Thank you again for your order, and if there’s anything else we can assist you with, please don’t hesitate to reach out!

Valorada con 1 estrellas sobre 5

Lie to get your business.

So….. this is the second time I’ve used artificial living. My reason for coming back again was the customer service i received and also the quality of the products.
what has made me change my review is the fact I was lied to by the owner Daniel. He said he was the only importer of this product and that no one else can get it in the country !! I have since found LBROOFWINDOWS.co.uk that sells the exact product for literally half the price. Halfy the price shipping too !!
I approached Daniel with these findings and asked for a partial refund as I felt I had been mis sold the product and was accused of slander, fraud etc. he said I was unable to change this review as I was trying to hold him to ransom. That is not the case. He is a liar, yes he has a good product but he is ripping people off with the price and it can be found elsewhere with vast savings.
While trying to find identical products, I did come across inferior but there are identical products for half the cost.
I will not be using again and I will be changing all reviews I have left for this company based on Daniel’s lies and deception.
Thanks again
Paul

Update 26/11/24.
I have never tried to get you to price match upon ordering. That makes no sense as I would have just ordered from them ?? You are back tracking and trying to cover up your lies. Please post what proof you have and I will do the same. There is no blackmail either !! I feel I was lied to and that is why I have changed my review. I simply asked for a partial refund and gave the reasons for this request. I was then told by Daniel that I was blackmailing him and being slanderous which I was not and speaking with citizens advice I am in the right. The information I was given at time of purchase I later found out to be lies and that is how we are in this situation.
Me asking for some of my money back or more product to cover that extra cost is not blackmail, it would simply be you doing the right thing and realising you have ripped someone off. Maybe you didn’t realise at the time but now you do and instead of fixing the issue, you ring people mobiles making threats.
Let’s see how many other customers do the same after reading this !!
Very very let down customer that was over the moon with the service on previous purchases but now drastically let down.
Paul.

3 de septiembre de 2024
Opinión espontánea
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Respuesta de Artificial Living

Dear Paul,

Thank you for taking the time to leave your feedback. While we welcome all reviews, it’s important to address the accuracy of your claims and clarify the situation.

Firstly, we must highlight that you attempted to pressure us into refunding your order by threatening to leave multiple negative reviews online. This constitutes blackmail, which is a serious matter under UK law. The fact you are attempting to do this to a small family run business is very disappointing.

To address your specific claims:

Pricing Transparency:
At no point were you misled by Daniel or any member of our team. We have clear evidence, including your email correspondence, where you referenced pricing from LB Roofing in an attempt to negotiate. While we respect your right to explore competitive quotes, we explicitly informed you that we would not match LB's prices due to differences in product specifications and quality, which you acknowledged before placing your order.

Product Features:
We take pride in offering premium products backed by superior warranties and certifications. To reiterate: Our product includes a 20-year warranty, double the 10-year warranty provided by LB. It also features a Class B fire rating, reflecting the rigorous conditions under which it is manufactured. These factors account for the pricing difference and reinforce the value of our offering.

Unfounded Accusations:
Your statements regarding our honesty and business practices are untrue and without basis. Additionally, your actions over the past three months—including encouraging others to choose competitors—are not only harmful but also unfair to our small, family-run business.

We have always operated transparently and with integrity. While we understand that disputes can arise, we kindly ask that any future concerns be handled constructively and respectfully.

We wish you all the best going forward,

AL

Update 26/11/24.

We have provided Paul with the requested evidence & he is still denying that he sent the said email. Just to be clear his exact words were "I have seen the same product £10 cheaper per board with Easy gardens and also IB ROOF WINDOWS but Daniel was fantastic to deal with last time and I’d rather try and work with yourselves" this email was sent on the Monday the 2nd of September.

Just to be clear we have tried to reach out to Paul on multiple occasions via telephone but he refuses to talk over the phone and will only communicate by text message. Also the only threats that have been made are legal threats to take Paul to court if he continues to slander our small family run business in a bid to get a refunded for products he has purchased and has openly admitted he is happy with.

Valorada con 5 estrellas sobre 5

Good Service

A fast and efficient service with good communication.
Quick delivery with super helpful delivery driver. Haven't installed product yet but very happy with what I've received.

10 de agosto de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great service ⭐️⭐️⭐️⭐️⭐️

Really good service, ordered some wood samples and they came days later.

Would throughly recommend, unfortunately we won’t be using the wood ourselves due to a change of plan! However the acoustic wood panels that we got samples of was lovely.

22 de julio de 2024
Valorada con 5 estrellas sobre 5

Excellent service

Excellent communicator, goods were dispatched swiftly and all arrived as described, I am delighted with Artificial Living and I would recommend it without any hesitations.

22 de julio de 2024
Valorada con 5 estrellas sobre 5

Really happy with my experience with…

Really happy with my experience with Artificial Living. I've got little to no experience with this kind of thing but Charles made it super easy for me pick the right cladding and quoted everything i needed to finish my extension. The quality and look of the cladding is unreal, all of my neighbours are already thinking of copying our look. Thanks again for the great service!

4 de julio de 2024
Opinión espontánea

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