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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

I have a fault with my vape which this company chooses to ignore. Multiple emails, they did at least send a new tank to try but this didn’t fix the issue. Now I get no communication despite trying to... Ver más

Valorada con 4 estrellas sobre 5

I bought an Aspire Nautilus tank and battery over five years ago and it has with stood daily use hanging from my neck on a lanyard. I am impressed that it has maintained consistent flavor of the vapo... Ver más

Valorada con 1 estrellas sobre 5

After trying to contact aspire by phone and email and getting nowhere I’m leaving this review Delos 3 glass tanks cracked, not one but three on the trot lasting about 4 hours. I was told that this w... Ver más

Valorada con 5 estrellas sobre 5

This company went above and beyond in these difficult times to sort out a problem with my order (which was caused by the Royal Mail, obviously due to Covid-19). I wasn't expecting such a professi... Ver más

Información sobre la empresa

  1. Tienda de cigarrillos electrónicos

Información proporcionada por diversas fuentes externas

Aspire e Cig UK are the UK's leading supplier of genuine Aspire hardware. We have everything from starter kits, tanks, batteries and spare parts. Our aim is to offer our customers a unique shopping experience and a hassle free check out service. We offer free delivery on all UK orders and customers can expect most orders to arrive the following day depending on the time they order. We have also teamed up with some of the best e liquid suppliers which makes our website a one stop shop for our customers.


Información de contacto

2,7

Malo

TrustScore: 2.5 sobre 5

85 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que haya invitado a opinar recientemente

Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas

No ha contestado las opiniones negativas

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2,7

Todas las opiniones

(85)

3 opiniones en los últimos 12 meses

Escribir una opinión
Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 1 estrellas sobre 5

I have a fault with my vape which this…

I have a fault with my vape which this company chooses to ignore. Multiple emails, they did at least send a new tank to try but this didn’t fix the issue. Now I get no communication despite trying to get in touch. Vape within warranty.very frustrating.

21 de febrero de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

trying to contact aspire by phone…

After trying to contact aspire by phone and email and getting nowhere I’m leaving this review
Delos 3 glass tanks cracked, not one but three on the trot lasting about 4 hours. I was told that this was unusual. Now they won’t answer the phone or email. Very poor customer service

19 de enero de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Aspire have a great team

Aspire have a great team, super fast, quality products, and very helpful. Very pleased with Mike and the team, the products and speed of delivery. Top team, always a pleasure!

9 de octubre de 2025
Opinión espontánea
Valorada con 3 estrellas sobre 5

Charging port failures

I have purchased two Aspire ecigs. One from a local vape shop and one from Amazon. The first lasted about 12 months until the charge port fell out. I thought fine, things happen. I purchased a second one as, apart from the port issue it was great, however the second one had the same issue after four months. I’m not sure if this is a manufacturing issue or I have just been unlucky!

31 de julio de 2025
Opinión espontánea
Valorada con 3 estrellas sobre 5

Great until you need to return a faulty product

I have used Aspire products for a few years now and have usually found them great. Last week I ordered a new Flexus stik to update my existing one. When it arrived it was faulty and refuses to charge. The returns process is like pulling teeth and has totally put me off buying any more Aspire products. Shame really, as I'd always recommend them to people before.

5 de junio de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

DO NOT BUY!!! Product claims are wrong

Recently purchased 2 Aspire Gotek Pro vapes, it was stated that the battery lasts up to 2 days, then can someone please tell me why the 2 I have purchased, the battery doesn't even last an hour let alone 2 days. VERY disappointed with this product.

31 de mayo de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Just put in an order and I hope it…

Just put in an order and I hope it comes after reading this review. I am disabled.

This is a Trust pilot review~trading standards will get involved apparently and website may shutdown from what I’ve been told.
Legal issues processing.

31 de marzo de 2025
Opinión espontánea
Logotipo de Aspire eCig UK

Respuesta de Aspire eCig UK

Hi Jeanette. Your order was placed on the 29th march and was shipped on the 31st March because Royalmail are closed over the weekend. We have already emailed you the tracking number and hopefully your order should arrive within 1-2 business days. Please note that from our end all orders are sent out on time, unfortunately as a business we have no control once royalmail take over the delivery process. Thanks

Valorada con 3 estrellas sobre 5

I have a Gotek X vape

I have a Gotek X vape, it’s a good little vape that gives you a good flavour coming through, the only thing is I’ve now had to buy 3 in the last 6 months, there is no warning just stops working

25 de marzo de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

i am giving it 5 stars as the customer…

i am giving it 5 stars as the customer service was second to none, my order didn't arrive so i sent an email, to which they replied and then the following day they rang me, offered to send it again recorded delivery and i got my order the next day, i cant comment on the e-cig as yet as i have only just got it, but its very rare you get customer service like that.

11 de diciembre de 2024
Opinión espontánea
Valorada con 2 estrellas sobre 5

I bought the Aspire Zelos Nano directly…

I bought the Aspire Zelos Nano directly from the Aspire website, expecting a reliable device. Unfortunately, the battery life is terrible—it barely lasts half a day, even with light to moderate use. For the price, this is incredibly disappointing.

When I first tried to return it, Aspire wouldn’t accept the return because I didn’t have the original box. Now that I’ve finally found it, I’ve been trying to reach their support team again, but they’re not responding to my messages.

Overall, I’m very unhappy with both the product and Aspire’s customer service. I would not recommend purchasing from their site if you’re looking for quality or support.

1 de noviembre de 2024
Opinión espontánea
Logotipo de Aspire eCig UK

Respuesta de Aspire eCig UK

Hi Letitia

We did email you saying you can return it if you have found the packaging. As with all vape companies all returns are accepted as long as they are returned in the original packaging, this is so we can match it with the batch number to make sure it was purchased from us.

We don’t have issues with returned items or replacements on faulty goods because they are covered under warranty.

Have a great week.


Thanks

Valorada con 1 estrellas sobre 5

Leaking Oniix vapes

I have been using Aspire vapes for years and always swore by them - until I recently bought 2 Aspire Oniix vapes. Absolutely awful. They leak at every filling. The only way to avoid leakage is to fill it only halfway, which means I'm filling the tank every hour or so. I've looked at the YouTube videos and searched on Google but can't solve the leak problem . I have been asked to include further information but no idea what information is required! I bought the vapes from an Ebay seller. FOLLOW ON NOTE. I received an illogical reply from Aspire saying my complaint should be directed to the Ebay seller. The Ebay seller doesn't produce these vapes so he can't be blamed - he is only the product seller. The items came in sealed packs!

21 de julio de 2024
Opinión espontánea
Logotipo de Aspire eCig UK

Respuesta de Aspire eCig UK

Hi Paul. The items were purchased from a eBay seller and not directly from us. Your suppose to resolve the issue with the seller and leave a review on their account.

This site is to let customers know how your experience was with the company you purchased from. Please read the T&C’s of trust pilot. Even faulty items have to be dealt with by the seller who has to follow a process covered under warranty.

If you purchased a Sony tv from John Lewis and something was wrong with it, you would contact John Lewis to resolve it and not Sony.

Thanks

Valorada con 5 estrellas sobre 5

Great guys. Thanks

Great guys. Great service. Long time Providing me with great products. Always happy with their products and they are always happy to deal with any issues prompt. Thanks 😃

13 de julio de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Very helpful

great company. needed someone reliable when i quit smoking and they have definitely been that. great prices and great service. definitely recommended. thanks very much

13 de julio de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent seller with Swift…

Excellent seller with Swift communication. Always available with local pick up. cheapest prices and always authentic Aspire products. Highly recommended! Been buying from this seller for years and have always been a happy repeat customer to recommended to others.
Any queries have always been dealt with promptly and resolved professionally. Definitely earns my 5 stars 🌟 thanks 😊

14 de mayo de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Outstanding service

The customer service was outstanding, I was impressed with the quality of the product I received. Very efficient and reliable I would highly recommend this business to others.

7 de mayo de 2024
Opinión espontánea

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