ASUSTOR Opiniones 27

J'ai été leur client. L'appareil est bon, mais le logiciel est rarement mis à jour. Il y a bogues/erreurs, qui mène vers un verification faux du disk dur. Le support seulement à vous repondre.

Je ne recommande pas du tout!

Stupidly, the setting is changed. I couldn't log in with my account set.

At Asustore lot kundene sitte med hele tapet etter deadbolt ransome er forkastelig. Vil aldri vurdere et produkt fra dem igjenn

I had an issue with RAID expansion and raised a ticket. The support was really great and solved the problem. Not only a good product, really nice to know it's backed up by a skillfull support service as well.

For many years I’ve had Netgear ReadyNAS equipment, and for the most part, they have performed quite well. About 6 months ago, I decided that it was time to get a new NAS and began some reviews and evaluation on brands and models to fit my path forward. My initial research ended up pointing me in the direction of ASUS, QNAP, Synology, and Terramaster. After determining my current and planned future needs, the ASUS Asustor AS6704T certainly appeared to become the best choice.
I purchased the AS6704T and four new hard drives 4 months ago and had everything setup and running in very short order.
The Asustor NAS has been running flawlessly and performing without any issues from day 1. Very pleased with the features, capabilities, performance and reliability.
It has been an excellent choice and I would recommend this unit.

excellent support! Helps me with my problem!

Avoid this brand. technical support as rotten as the totally unstable operating system I had to reformat my NAS 3 times in 3 months and the technical support and this indigent engineer F. tells me that it's my fault. Completely lousy technician! ashamed of such comments. ASUSTOR a good brand? it's a shame. does not come close to Synology. in addition have the nerve to ask to write here when a problem is resolved (according to them because my problem is not resolved and they don't care)

Competent person who guided me towards the solution to my problem

Ich habe mir vor kurzem 2 Asustor NAS gekauft (flashstor & lockerstor).

Ich habe mich für Asustor aufgrund der Unterstützung von Third Party OS entschieden. Die neue Generation der NAS Geräte (meine Geräte) haben jedoch keine iGpu, daher habe ich den Support Kontaktiert.

Der Support hat wahnsinnig schnell reagiert, auch auf Rückantworten hat er innerhalb von 15 Minuten geantwortet! Zudem muss ich sagen, dass sie mir sehr hilfreiche Tipps gegeben haben.

Alles in allem muss ich sagen, tolle Hardware auch das Asustor eigene OS ist was ich testen konnte bereits ziemlich ausgereift. Was ich auch toll fand, die USB/Thunderbolt over IP Integration, nativ im Asustor OS.

Gerne jederzeit wieder. Ich hoffe das Feedback hilft hier einigen bei der Entscheidung.

Un univers nouveau pour moi, en phase d'apprentissage, avec la documentation en ligne Asustor. Malgré tout un petit problème pour accéder ADM depuis le PC. Mais un technicien de qualité qui après quelques échanges de messages à résolu le problème très rapidement. Je suis satisfait de mon 1er contact avec le service d'assistance d'Asustor

I have a very big problem because my router blocks everything from connecting to NAS, and also i have a problem of downloading and uploading really slow, thankfully Frank Eckardt help us big time!
He doesn't leave us blank, he helped us first on the slow network connection between the nas and the router, and also he helped us on our big problem which is the router blocks everything from connecting to NAS, He didn't leave us from the start. Very good customer support! If there were 1000 stars on the review, i will put 1000 stars not 5 star, but yeah as i was saying, if you meet Frank, your problem regarding the NAS will be solved, no matter what.

Thanks again Frank!

Merci à Damien pour ses compétences de la configuration des NAS asustor

I had a connection problem with my Xpanstor and reached out to support. Frank E. replied and after troubleshooting my inability to see my drives, we arranged for a remote access. Frank had my problem fixed in about 20 min as I watched everything he did, performed a couple of connection issues with my NAS on my end. My experience was exceptional in the resolution of my problem. I'm now up and running with my NAS and Xpanstor unit operating smoothly. Frank was awesome and highly professional in his dealings with me. I couldn't be happier.

Je tiens à remercier Damien au support ASUSTOR qui est pour moi l'ingénieur l'un des plus compétents que j'ai pu rencontrer dans ma carrière. D'un savoir faire avec une efficacité remarquable. Il maîtrise bien voir très bien les solutions ASUSTOR. Il m'a dépanné déjà à plusieurs reprises en ayant un superbe comportement avec moi et il en faut du sang froid avec moi lol! Force à lui sincèrement vous avez de la chance de l'avoir à vos côtés. Il est efficace et super reactif et il travaille à pas d'heure encore respect et merci encore pour votre disponibilité !

La PIRE société au monde de produit informatique. Il n'y a PAS DE SERVICE CLIENTÈLE !!! Ils clôturent les tickets à peine ouvert par vos soins. Par ailleurs ils sont absolument nul en informatique, ils ne maîtrisent aucun sujet. Ils ont totalement INUTILES !!!!

Great NAS systems and service!
I don't know why there are so many negatives. I've been using the 304T for 7 or 8 years now and had an issue when swapping to bigger disks.
Most company's, end of warranty is end of service.
But Asustor didn't mind to even help me via Anydesk remote login today.
They did the same a few years ago (also outside warranty) and fixed something for me.
Now that's what I call service!!

Спасибо. Помогли с обновление антивирусных баз.
Служба поддержки профессионально делает свою работу.
Особенная благодарность Frank Eckardt.
Спасибо тебе за работу что не отказал в помощи.
5 звезд.

I have had an ASUSTOR NAS for several years. Recently, I started getting an error message on one of the drives, but the bad block and SMART scans did not show corresponding errors.
I created a support ticket and was very impressed with the promptness of service and the knowledge of the Tech Support Analyst Frank.
Over several days, he asked me to try out options and provide the diagnostic logs for analysis. He also asked me to try a solution which has worked so far, and the error has not repeated.

I was all set to replace one of the hard drives, but with the help of Frank at ASUSTOR, I have not had to replace it.

I think we must be on different time zones, because I would receive a response the next day after submitting log files, but that was perfectly acceptable.

Thank you Frank and ASUSTOR support for your excellent support!

I have owned an Asustor NAS for 10 years. It keeps family memories of kids grown old and loved family members no longer here. It has reliably assisted me with numerous hobby programming projects, and recently with some more mission-critical work. Always reliable, always on.

After 10 years, my Asustor NAS had to be retired, the motherboard seems like to have been the issue, as can be typical after 10 years with any computer or NAS. I bought a newer generation Asustor NAS unit and saw that the better hardware (10 years of progress in computer electronic design) immediately gave me improved experience.

The best part: I took the disks from the old NAS, put them in the new NAS, and everything just worked!

Fast forward a few months, and I had an accident: the NAS restarted due to a system update and this happened while a RAID migration was ongoing and the NAS under heavy read-write load. After the restart, the NAS was not reachable. I was starting to think all my data was lost and unrecoverable.

I flagged the issue to Asustor via their electronic help desk. Within hours, they reached out and gave me times and dates when they could connect to the unit remotely and troubleshoot.

Despite the complexity, their dedication and expertise prevailed. It took two troubleshooting sessions and a lot of persistence and ingenuity by Asustor technical support. They had the NAS back up and running, exactly how it was before. They restored my NAS without losing any data.

Asustor help was amazing. I will be forever grateful to Frank from Asustor and to the other helpful RAID engineers.