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Información sobre la empresa

  1. Servicios de asistencia médica a domicilio

Escrito por la empresa

At Home Support Services ,has demonstrated good reputation in providing home care services since 2015. The last (CQC) care quality commission inspection was in 2024, and the organisation was rated Good. The organisation provide home care services to children and young people , adults and older people. The onboarding process to begin to receive care ensures that service users and their advocates are involved in care planning. The services can be personal care , community access, administration of medication, live in care, 24 hour care or companionship and many more. The services are person centred in approach for people with autism and learning disabilities , physical disabilities, dementia, sensory impairment, mental health and those affected with other long term conditions. The organisation support residents of Hertfordshire and West Essex , including ,Waltham cross, Cheshunt, Hoddesdon ,Ware , Harlow, Waltham Abbey , Epping Forest and Bishop Stortford, and surrounding areas. The organisation is led by individuals with huge community nursing experience and passion for promoting independence at home. At Home support services , has experienced care staff that are dedicated to supporting individuals at home, with dignity , privacy , respect and high quality of care.


Información de contacto

4,3

Excelente

TrustScore: 4.5 sobre 5

10 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,3

Todas las opiniones

(10)

10 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Efficient, kind and caring

Over the past two years At Home Support Services has cared for my husband with kindness, efficiency and thoughtfulness. They have supported me in caring for him when I could not. They support me in caring for him so I do not have to do the things which I am no longer able to. I trust the company and their carers integrity and willingness to listen to my concerns and act upon them quickly, if I have any at all. In my specific situation communication is key so I don’t hesitate to discuss options where, for instance, timings have become problematic but with discussion these have been resolved. After all we each need to understand both sides of the situation. We are at a happy point in our working relationship.

13 de enero de 2026
Opinión espontánea
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Respuesta de Athomesupportservices

Thank you for sharing your experience of receiving support from our service this will help others to make the right choice when choosing a service.

Valorada con 5 estrellas sobre 5

Excellent Care and Support

For over six years, At Home Support Services have provided outstanding care for my elderly mother, enabling her to live independently within the comfort and familiarity of her own home. The carers consistently demonstrate great kindness and compassion, ensuring an excellent standard of care, which is further supported by Gladys and the office team, who are always on hand, and whose communication, experience and understanding are truly exceptional. We are hugely grateful to At Home Support Services for all that they do for my mother and the family.

11 de enero de 2026
Opinión espontánea
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Respuesta de Athomesupportservices

It is good to know that , our staff continued to remain supportive and caring over the years .

Valorada con 5 estrellas sobre 5

Provide personal care

My Husband receives personal care due to him having MS, the carers that visit him are aware of his careplan, with dignity & respect.

Nick enjoys their conversations, especially when they join in with his interests.

29 de diciembre de 2025
Opinión espontánea
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Respuesta de Athomesupportservices

It is good to hear that you had a positive experience from receiving care from At Home support services , we will share this in our learning from reviews

Valorada con 5 estrellas sobre 5

Support for education

We work alongside this company providing educational alternative provision. The staff are polite, thoughtful and caring. They really know the young person well and make our jobs easier for their presence.

15 de diciembre de 2025
Opinión espontánea
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Respuesta de Athomesupportservices

It is good to hear that our staff are demonstrating good care , we will share this one with staff . Thank you Sue for sharing this feedback.

Valorada con 5 estrellas sobre 5

Excellent

Aan excellent service with caring and attentive staff. I would definitely recommend them.

20 de noviembre de 2025
Opinión espontánea
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Respuesta de Athomesupportservices

Thank you for sharing your experience of using our service .

Valorada con 5 estrellas sobre 5

We used At Home Support Services for…

We used At Home Support Services for the 24/7 care of an elderly family member for two months. Our carer was very kind, respectful, and professional. Her training and experience were evident in everything she did—whether providing personal care, offering warm companionship, ensuring comfort at all times, or managing medications with diligence. The thoughtful way she cared for our loved one brought immense comfort during the final stage of life and meant so much to our family. Knowing she was treated with patience and compassion gave us great peace of mind.

Communication was excellent. We appreciated the daily written reports and the open, easy exchanges with both the carer and the company. The team always kept us informed and discussed any updates or concerns. On top of this, the company was very flexible, for instance, able to arrange additional night cover at very short notice whenever it was needed.

We wholeheartedly recommend this company if you are looking for a trustworthy and reliable care service for an elderly family member. Their professionalism, support, and kindness made an incredibly challenging time so much easier for us.

12 de noviembre de 2025
Opinión espontánea
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Respuesta de Athomesupportservices

We are pleased to know that we were able to meet your expectations. We continue to value your feedback for service improvements.
With kind regards
At Home support services

Valorada con 5 estrellas sobre 5

Highly recommend

I have been incredibly impressed with the care my son has received from At Home Support Services. The management team are both professional and approachable, always taking the time to listen and support us as a family. The care staff show genuine compassion, attention, and dedication to my son, and they quickly became like part of our family.

We especially appreciate how willing the carers were to engage in training with NHS services to upskill around my son’s specific needs. They consistently follow instructions, take advice on board, and work in partnership with us to ensure he receives the very best care.

Every carer who enters our home is respectful, polite, and kind, and they treat our space—and my son—with the utmost consideration. We are truly grateful for the outstanding support they provide.

31 de octubre de 2025
Opinión espontánea
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Respuesta de Athomesupportservices

We are pleased to know that we were able to meet your expectations. We continue to value your feedback for service improvements.

Valorada con 5 estrellas sobre 5

Excellent care

My husband was cared for by At Home Support Services for nearly 3 years until he sadly died in August this year.
Gladys & her team listened to what we required & we received very good care enabling my husband to stay at home.

11 de agosto de 2025
Opinión espontánea
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Respuesta de Athomesupportservices

We are pleased to know that we were able to meet your expectations. We continue to value your feedback for service improvements.

Valorada con 4 estrellas sobre 5

Rapid response

In the event we did not take on Athomesupportservices as the deterioration in health and layout of the property led us to conclude that the customer would be better served in a Care Home. However there was a considerable urgency to the decision and the speed and depth of reaction by Gladys with a structured proposal for an at home solution was a great comfort which we might well have proceeded with in other circumstances.

11 de junio de 2025
Opinión espontánea
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Respuesta de Athomesupportservices

We are pleased to know that we were able to meet your expectations. We continue to value your feedback for service improvements.

Valorada con 5 estrellas sobre 5

Unbelievable

A very good and reliable service provider. No sufficient words to describe how amazing they are. Top notch

25 de noviembre de 2025
Opinión espontánea
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Respuesta de Athomesupportservices

We are pleased to know that we were able to meet your expectations. We continue to value your feedback for service improvements.

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