CheckUp Health Opiniones 

18
•
TrustScore: 4.5 sobre 5

4,3

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Información sobre la empresa

  1. Clínica
  2. Médico
  3. Médico de familia
  4. Servicio de análisis de sangre
  5. Servicio de derivación médica
  6. Servicios de asistencia médica a domicilio

Sobre CheckUp Health

Escrito por la empresa

CheckUp Health UK

Experienced Online UK Doctors | Private Virtual GP Appointment 7 days a Week | Online Prescriptions | Home or Lab Test Kits

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What we treat
A significant proportion of concerns that you would usually see your GP about can be dealt with safely and thoroughly with a video or audio call. Book a same-day video or audio appointment with an experienced, trustworthy GP to get advice, and treatment where appropriate, for the following concerns:

  • Certain Infections
  • Coughs and Colds
  • Aches and Pains
  • Ear, Nose and Throat problems
  • Mental Health
  • Digestive Health
  • Lifestyle Advice
  • Skin Problems
  • Sexual and Reproductive health
  • Eye Problems
  • Allergies

Making you be healthier, faster, and more! We believe in convenient access to healthcare leads to a healthier, happier nation. That’s why we’ve designed the CheckUp Health Platform and APP enabling you to get helpful expert advice from the safety and comfort of your own home.

20 Minute appointments
Have time to get your concerns across and not feel rushed.

Prescriptions
Sent to a pharmacy of your choice or delivered to your house.

Sick notes
We can provide sick notes where appropriate.

Daily Appointments
Book a video or telephone GP appointment at a time that is convenient for you 7 days a week.

Referrals
Referral (s) to see a specialist (s) can be created during your consultation which you can download on your mobile device.

Access Personal Health Record
All your health records kept safe, secure, and accessible to you at any time.

Book an appointment when on holiday
Access a UK doctor whilst travelling for peace of mind for you and your family.

Appointments for Children
No more sitting in waiting rooms, put your child at ease by consulting from your own home at a time convenient for you!

Health Monitoring app
Conveniently record all your blood pressure, blood sugar, pulse, temperature readings in one place with our brand-new app. Get interactive automatic messages if your readings are out of range and personalised recommendations when you book an appointment and share your results with one of our doctors.

Blood tests and swabs
If you think you need a blood test please talk to one of our doctors who can advise you on which ones may be most suitable. The investigations can only be ordered by our GPs. We offer a full range of blood tests but also offer the opportunity for you to request Health Checks.


Información de contacto

4,3

Excelente

TrustScore: 4.5 sobre 5

18 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,3

Todas las opiniones

(18)

0 opiniones en los últimos 12 meses

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Comprobamos las opiniones

Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Very thorough process and Mounjaro works

Very thorough in their process. Easy payment set up and monthly reviews. It’s easy to pause the prescription if you need to but more importantly this product actually works. On the 14th October 2024 I was 16 stone 5.5lbs, the doctor advised me I was pre diabetic and I need to loose weight and change my diet. With the combination of a better diet (still have a beer or a glass of wine) and the mounjaro kwik pen I now weigh 13 stone 1lb (16th February 2025). This product has worked brilliantly for me and has without doubt made me a healthier person. It’s worth a try if you can afford it!

16 de febrero de 2025
Opinión espontánea
Valorada con 3 estrellas sobre 5

Nice people… but no help (for me)

Was suggested by my doctor’s practice that I make a telephone appointment with CheckUp Health as they didn’t have a GP telephone appointments available at the surgery during that day.

I duly registered via the app, which took a few hours to do as my main ID was rejected a few times before finally being accepted (not sure what or why there was a problem).

Managed to book an appointment with CheckUp Health for later the same evening… this was great I thought, will be well on the way to recovery and feeling better soon.
Very pleasant and friendly doctor, called at the time booked so no complaints there. Very thorough conversation and pretty much concurred with what I thought was wrong with me… yippee, hopeful that I can now get some medication to help.

And it was at this point the system failed! The doctor then proceeded to instruct me to go to a walk in centre, or to my doctor’s practice, as “I needed to see someone”, or call 111 if I felt worse. Errrr… excuse me? I had literally been sent around in a circle to end up in the same place. I don’t feel well enough to drive myself anywhere, which is why I wanted a telephone appt in the first place!

So in short, CheckUp Health was no help at all for me. I’ll stick to calling my doctor’s practice at 8:30am and waiting in a telephone queue for 50+ mins to be just as disappointed at not being able to see or speak to a doctor who can help.

3 stars because the doctor was punctual and polite. Hoping the service is better for others and they get the help, treatment and medication they need.

11 de diciembre de 2023
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Respuesta de CheckUp Health

Thank you for taking the time to write a review. We are sorry to hear that the initial registration process was not as straightforward and as quick as we would hope. Unfortunately, due to a technical issue, your address was not saved correctly on our system. This needed rectifying before we could proceed with your registration. We apologise for the inconvenience and the delay caused by this. Our development team have since identified and fixed the issue to ensure this does not happen again.

The doctor's advice for you to attend a local Walk In Centre to be seen in person was in response to specific symptoms that you described. These specific symptoms are generally not safe to be treated over the phone and instead require in-person medical attention. This is not generic advice that we give to all patients. We hope you got the treatment that you need and are on the road to feeling better soon.

Valorada con 5 estrellas sobre 5

Brilliant service

Dr was extremely polite and took time to listen to me and explain the condition I have been diagnosed with. Nothing was too much trouble, and I would recommend the service to others

11 de diciembre de 2023
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Respuesta de CheckUp Health

Thank you for your review. We are happy to hear this.

Valorada con 5 estrellas sobre 5

A useful alternative

I was able to book a call for the following day it was made on time. I felt that the clinician treated my concerns with respect and a plan of action was agreed to my satisfaction. I was unaware prior to the call that this service was directly linked to my GP’s and I’m not sure how I feel about discussing my care an outside care provider. This information was not made clear by my GP practice. The main negative was the process of accessing the app and registering, I was given the impression it would be simple but in fact it was quite complicated and someone with less computer skills would have struggled and yet it was I given the option.

19 de octubre de 2023
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Respuesta de CheckUp Health

Thank you for taking the time to review our service. We are happy to hear that our doctor treated your concerns with respect and a plan of action was agreed upon to your satisfaction.
CheckUp Health is an NHS England approved solution and we are currently supporting two GP Practices, providing overflow appointments for a trial period. Our aim is to help GP Practices reduce waiting times for appointments. All of our doctors are GMC registered with many years of experience working as NHS GPs, and they pride themselves on delivering the very best patient centred care. We are sorry that this information was not made clear prior to registering. I will discuss this with your GP practice to ensure patients are aware of this moving forwards. Additionally, I apologise for the poor experience you had using the app. As we are still in a trial period, we are continuously reviewing and improving the technology side of things. If you have time, we'd love to hear more about any particular processes that you found awkward or difficult - please reach us at customercare@checkuphealth.co.uk or 0345 565 2081.


We would like to thank you once again for taking the time to leave this honest review. We truly value your feedback and would like to use it to improve our services.

Valorada con 5 estrellas sobre 5

Really quick appointment

Really quick appointment and Dr Berty was so polite and knowledgeable. Apart the initial set up, which was dealt with by Katie, really lovely and helpful lady. I can fault it so far

30 de julio de 2023
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Respuesta de CheckUp Health

We are happy to hear this and thank you for your review!

Valorada con 1 estrellas sobre 5

Pointless service

Pointless service. The Dr was only able to collate information. They not allowed to do any referrals, further testing or provide advice. They were friendly but unhelpful.

12 de junio de 2023
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Respuesta de CheckUp Health

Dear Customer,

Thank you for your review. Your feedback is very important to us.

We are sorry that on this occasion our service did not meet your expectations.

We are currently running the NHS services that you accessed for free as a test service . During this period, our service has some limitations and we are awaiting several NHS integrations which will mean we have full capabilities the same as your NHS GP. We are however, able to arrange your investigations, provide a sick note if required and make referrals. We can also provide private prescriptions if desired.

It is through constructive feedback we are able to improve our services and deliver the very best patient-centred care.

Valorada con 5 estrellas sobre 5

The doctor explained all the findings…

The doctor explained all the findings from the health trail I am on , asked me questions to get more information. Very helpful and polite service
Thank you

26 de mayo de 2022
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Respuesta de CheckUp Health

We are very glad to hear you had a great experience! Thank you for sharing your feedback.

Valorada con 5 estrellas sobre 5

This evening I had a lengthy…

This evening I had a lengthy conversation with a doctor about my health and recommendations for the future. It was an extremely pleasant experience. I had plenty of time, did not feel hurried and the doctor was able to answer all my questions. All round a good experience.

17 de abril de 2022
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Respuesta de CheckUp Health

We are very glad to hear of your good experience, thank you for sharing!

Valorada con 5 estrellas sobre 5

awesome

awesome, GReat doctor who took time to explain things. Felt like i was'nt in a rush like normal GP

6 de abril de 2022
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Respuesta de CheckUp Health

Thank you, we appreciate your feedback and are delighted to hear about your experience with us!

Valorada con 4 estrellas sobre 5

It was a very friendly and professional…

It was a very friendly and professional service. The doctor was waiting online at the exact appointment time which is really helpful when you have a busy life! It achieved what I needed and I can imagine using it for certain things but is clearly limited in the case of needing a physical examination. Would definitely recommend to friends and relatives.

22 de marzo de 2022
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Respuesta de CheckUp Health

Thank you for your feedback Suzy and we are happy you had a good experience.

Valorada con 5 estrellas sobre 5

Katie immediately put me at ease in my…

Katie immediately put me at ease in my telephone appointment and provided me with some excellent guidance and suggestions in relation to my current condition. Thank you!

8 de marzo de 2022
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Respuesta de CheckUp Health

Thank you for your feedback Sarah and we are glad you had a great experience.

Valorada con 5 estrellas sobre 5

“Very good service

“Very good service
Their staff are very helpful and understand our requirements. Their staff are professional & good behaviour.
I will recommendation to all my family and friends ”

29 de mayo de 2021
Opinión espontánea

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