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Información sobre la empresa

  1. Servicios de asistencia médica a domicilio

Escrito por la empresa

Ivy Palmer Live-in Care provides 24/7 home care support for people wishing to remain independent in their own homes. Our live-in carers deliver safe and high quality 24 hour care at home. The team have strong clinical and NHS management backgrounds and are professionals at delivering high quality care right into people's own homes. Many individuals benefit greatly from have a safe and expert carer live with them. We are guests in your home and you are in charge of how things are done. Call us on 0330 0535014 to find out why so many people trust us and what we can do for you.


Información de contacto

4,3

Excelente

TrustScore: 4.5 sobre 5

17 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,3

Todas las opiniones

(17)

0 opiniones en los últimos 12 meses

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Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 4 estrellas sobre 5

holiday

Holiday was enjoyed , damage to mat in caravan as user had electric chair , carers didn't take photographic evidence , so lost £100 deposit , otherwise was a nice holiday , if very expensive !

24 de octubre de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

We were all very impressed with this…

We were all very impressed with this company.
All the staff are very friendly, supportive and helpful.
It's great to feel safe in the knowledge that my dad has the support all the time with leading his life and doesn't have to move out of his house where he is happiest

14 de septiembre de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

IP employs really caring individuals…

IP employs really caring individuals who take the time to get to know their clients, listen to their needs and provide great service. They respect the client's home and build good relationships to become a good companion as well as a carer.

31 de enero de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Lovely carers and very helpful staff

My parents have had live-in carers from Ivy Palmer for about the past 6 months. The first one was organised by Monday when an urgent need for care arose on the Friday. All the carers have been lovely people providing a consistently high standard of care, and the office staff have been helpful and accomodating when changes of circumstance have arisen. Only once was there a slight gap in care when one carer had travel problems. I would have no hesitation in recommending Ivy Palmer to anyone looking for live-in care!

27 de julio de 2022
Opinión espontánea
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Respuesta de Ivy Palmer Live-in Care

Thank you for your feedback we really appreciate it

Valorada con 4 estrellas sobre 5

Working with Ivy Palmer has been a good…

Working with Ivy Palmer has been a good experience for me. The families I worked with so far we're very nice people to work with and more so the patients I looked after all requiring different forms of care and support. I am hoping to work with the agency for a long time to come.

24 de junio de 2022
Opinión espontánea
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Respuesta de Ivy Palmer Live-in Care

Thank you Alice and we hope to be working with you for a long time to come too.

Valorada con 5 estrellas sobre 5

Samantha

Ivy Palmer Live-in Care is the best company to work for, they care for their staff and the service users. They're reliable and very professional.
The management and staff team are attentive and very supportive.

23 de junio de 2022
Opinión espontánea
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Respuesta de Ivy Palmer Live-in Care

Thank you for your kind comments

Valorada con 1 estrellas sobre 5

Please

Please, dear company, please, explain to your clients that we - the live-in carers - are there to work 12 hours with 2 hours rest during time of our choice! We are NOT providing care 24/7! Its impossible! And its against the law!

20 de junio de 2022
Opinión espontánea
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Respuesta de Ivy Palmer Live-in Care

Thank you so much for your comments we take them on board and would like to reassure you that we would never tell as prospective customer that you can work 24/7. If you experience difficulties please call us so that we can help to resolve them

Valorada con 1 estrellas sobre 5

Just dreadful

Just dreadful - was sent a very incompetent carer who we have now reported to the police

1 de marzo de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Fast and impressive response.

Fast and impressive response.
After a sudden development I first contacted Sue on a Friday morning needing a new live in carer to start that Sunday, 48 hours later. She asked for half an hour to make some calls, and came back with two people available to help. Amazing.

8 de febrero de 2022
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Respuesta de Ivy Palmer Live-in Care

Thank you for your review

Valorada con 5 estrellas sobre 5

A great agency!

I have found the kindness and understanding of this agency wonderful. The carer has provided companionship, good cooking, and help when needed. Sue who took my call is so personable and friendly, I immediately felt at ease. I highly recommend. Thank you.

4 de febrero de 2022
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Respuesta de Ivy Palmer Live-in Care

Thank you Jo

Valorada con 5 estrellas sobre 5

Ivy Palmer Care were responsive and…

Ivy Palmer Care were responsive and offered a choice of live-in carers. We were able to choose a very experienced lady who was able to start within 3 days. Communication has been good and regular, and we're happy that Dad is in good hands in his own home.

31 de enero de 2022
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Respuesta de Ivy Palmer Live-in Care

Thank you Sally

Valorada con 5 estrellas sobre 5

Great, understanding team

Shireen from Ivy Palmer has been a star from the start. We rang before Christmas desperate for a carer as my dad was let out of hospital, she found one instantly and we have had great care ever-since. The situation is always changing and the team are super flexible and understanding.

The two carers we have had have been just what my dad has needed to push him towards a more independent life

28 de enero de 2022
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Respuesta de Ivy Palmer Live-in Care

Thank you for your review

Valorada con 5 estrellas sobre 5

A very quick and efficient service

A very quick and efficient service. We were matched with a suitable carer for my father in law and he started looking after him the next week. So far so good!

28 de enero de 2022
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Respuesta de Ivy Palmer Live-in Care

Thank you for your review

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