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Consulta las opiniones de los clientes

Valorada con 3 estrellas sobre 5

I had my DNA test kit analysed by yourselves in 2019 and had regularly been viewing my results online with no issues. I haven't looked up my information for about 6 months and tried to log into my... Ver más

Valorada con 1 estrellas sobre 5

Awful product - entirely missold. They advertise on their website that they have 12,000 trustpilot reviews - actually they have 22. Their test only actually looks at bacteria and a computure co... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

Been waiting for months to get my Microbiome results. Email bounces back. Phone doesn't reply. From their social media presence, it seems everything went out of business in June 2023 yet they are stil... Ver más

Valorada con 5 estrellas sobre 5

Exceeded expectations! I learnt so much more than I thought I would, plus the insights are organised really well so you can clearly see recommended diet changes etc. The best part is that as Biomed... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Servicio de fitness y nutrición

Escrito por la empresa

Atlas Biomed is a personalised health company, applying the latest genetic technologies to help you navigate towards your potential. To achieve this, Atlas has two tests available in the UK: the Atlas DNA Test and the Atlas Microbiome Test. Both tests feed into the Atlas platform, which allows you to take control of your health through actionable, personalised recommendations.


Información de contacto

2,8

Medio

TrustScore: 3 sobre 5

141 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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2,8

Todas las opiniones

(141)

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Valorada con 5 estrellas sobre 5

Very happy with the service and support…

Very happy with the service and support of the team from ATlas, test results and information along the way. Having a chat through after is also really importnat, happily recommend it, thanks

6 de diciembre de 2021
Opinión espontánea
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Respuesta de Atlas Biomed

Thank you so much for taking the time to share your experience with us. We agree that there's huge benefit in our nutrition consultations once you've had your results. I'll be sharing your feedback with the team. Thank you, again!

Valorada con 5 estrellas sobre 5

Excellent

Well informed nutritionist. Had a good in depth chat.

3 de diciembre de 2021
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Respuesta de Atlas Biomed

We really appreciate you taking the time to share your rating with us - thank you!

Valorada con 5 estrellas sobre 5

Helpful actionable advice

The test produces some really useful overview as well as really detailed looks into known microbiome and produces quite actionable adjustments to lifestyle and diet that can help balance the microbiome. I have been able to focus my efforts on particular species of bacterium and seen some improvements in function as a result.

2 de diciembre de 2021
Opinión espontánea
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Respuesta de Atlas Biomed

Thank you so much for taking the time to share your feedback. We strive to give people the opportunity to take more control of their health through actionable, personalised recommendations - it's great to hear that they are working for you.

Valorada con 5 estrellas sobre 5

Excellent service

Excellent service. Test results very helpful and appointment with qualified nutritionist an extra bonus. Highly recommended for anyone interested in digestive health.

1 de diciembre de 2021
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Respuesta de Atlas Biomed

Thank you so much for taking the time to share your rating with us. We really appreciate the feedback, and love to see you recommending us!

Valorada con 5 estrellas sobre 5

DNA and microbiome test very useful for…

DNA and microbiome test very useful for learning about myself and health. Not diagnostic but I discussed results with my doctor.

Good customer service, and easy instructions for returning the samples.

Thank you.

17 de noviembre de 2021
Opinión espontánea
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Respuesta de Atlas Biomed

Thanks so much for giving us your take on how we are doing. We love hearing your feedback, and appreciate the time you've taken to share your comments.

Valorada con 5 estrellas sobre 5

Very happy

I was very interested to see what my gut bacteria was like after being on antibiotics, I now have the knowledge what to incorporate into my diet, the young lady who called me was so lovely, to discuss my results, hopefully my next sample will have improved.

17 de noviembre de 2021
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Respuesta de Atlas Biomed

Thank you so much for your 5-star review! We will share this with our nutritionists to let them know to keep up the amazing work. We look forward to supporting you again in the future as you monitor your results.

Valorada con 5 estrellas sobre 5

The consultation with Liza was very…

The consultation with Liza was very helpful.Very clear explanation and professional advices. Thank you very much

15 de noviembre de 2021
Opinión espontánea
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Respuesta de Atlas Biomed

We are incredibly grateful that you took the time out to leave us a 5-Star review. We will make sure to share this with the team to let them know to keep up the amazing work. Thank you again!

Valorada con 5 estrellas sobre 5

I’ve been suffering with issues for…

I’ve been suffering with issues for years. After consultations with a gastroenterologist for over 10 years and no progress. After sending a test to Atlas realised that my microbiomes had been disrupted by all the anti biotics I had had. I’m not perfect yet . But have made great progress with the help of Atlas

11 de noviembre de 2021
Opinión espontánea
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Respuesta de Atlas Biomed

Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.

Valorada con 5 estrellas sobre 5

Excellent help understanding unusual results

I was very appreciative of the time and effort that Lizaveta the nutritionist gave me. She helped me to a better understanding of 5 sets of microbiome results, taken over the course of a year. As I have been eating only wild food during this time - no conventional supermarket, or farmed produce - this produced some unexpected microbiome results. Lizaveta was very patient in answering all my questions and helped me to formulate some theories that may explain some of the outcomes. Louise was also very helpful and responsive with my enquiries.

11 de noviembre de 2021
Opinión espontánea
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Respuesta de Atlas Biomed

Thank you so much for taking the time to share your experience with us. The team are all fascinated by the journey you've been on, and we love that we've been able to support you. Thank you for sharing your rating with us and the community!

Valorada con 5 estrellas sobre 5

I would give more stars if I could! 11/10!!!

I would give more stars if I could!! Incredible test / product - much more in depth than I was expecting, so much detail about microbiome diversity / individual bacterial strains / disease risk / specific food recommendations, and so much more. The app is great - super easy to use. Amazing customer service, and AMAZING appointment with lovely nutritionist Liza - so friendly, professional, and incredibly knowledgable. Was great to discuss the results and ask specific questions!! Thank you Atlas Biomed, will definitely do another test with you in a few months, and have already recommended you to everyone I know! :)

1 de noviembre de 2021
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Respuesta de Atlas Biomed

Thank you so much for this 5-star review! We really appreciate you being a customer and helping to share the word about us. I have, of course, passed on your comments to our team - it's great to hear you took so much away from your experience with us.

Valorada con 1 estrellas sobre 5

I did a DNA sequencing for health…

I did a DNA sequencing for health reasons and was told I had a dangerous mutation. When I inquired into that they then changed it and told me I had another serious mutation.
Now they deleted that and have told me I have a mutation that causes Thrombophilia.
This does not sound very reliable and is very very stressful.
What on earth is going on?

31 de octubre de 2021
Opinión espontánea
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Respuesta de Atlas Biomed

Thank you for taking the time to share your feedback with us. We are sorry to learn that you haven't been completely satisfied on this occasion.

Because of privacy regulations, I can't discuss any specifics about your comments. However, we are committed to providing you with a high quality experience, and we take your feedback very seriously. Please take a look at the email response I've sent to you directly. I would welcome the opportunity to resolve this matter with you.

Valorada con 5 estrellas sobre 5

Highly recommended

Very simple process to send in sample. Very detailed results and weekly encouraging information. Help for a nutritionist too. Well worth the money.

22 de octubre de 2021
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Respuesta de Atlas Biomed

Thank you so much for taking the time to leave your review! We're so glad to hear you're happy with your experience.

Valorada con 4 estrellas sobre 5

Interesting insight into my genetic…

Interesting insight into my genetic characteristics and microbiome. The information is very interesting and well presented but unless you have been educated in this field or have someone who can explain it to you, it is difficult to fully understand the depth of the data given and more importantly if one can change ones lifestyle to address some of the issues raised. The food recommendations aren't really that useful for people who are very healthy consciously eat a wide variety of plant based food. This is a costly process so I feel a 30min free consultation session for both DNA and microbiome should be included in the price. I do note that since I have done the Microbiome test they are now offering a free consultation for the biome but not for the DNA test.

9 de octubre de 2021
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Respuesta de Atlas Biomed

Thank you! We are grateful that you took the time out to leave us a review. Your feedback helps us to improve our service for everyone.

Valorada con 5 estrellas sobre 5

Comprehensive gut biome test

Test arrived quickly and we’ll packaged. Comprehensive results with good explanation but the follow up with the nutritionist was excellent comprehensive and extremely helpful.

30 de septiembre de 2021
Opinión espontánea
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Respuesta de Atlas Biomed

Thank you so much for taking the time to leave your review! We're glad to hear you have found benefit in our tests and the results.

Valorada con 5 estrellas sobre 5

Great Advice

After suffering through stomach issues after intensive chemo, this service was great identifying foods that would make life more comfortable. Customer service was great would definitely recommend.

22 de septiembre de 2021
Opinión espontánea
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Respuesta de Atlas Biomed

Thank you for your 5-star review, and for sharing your experience with us and the community!

Valorada con 4 estrellas sobre 5

Helpful microbiome test

Helpful microbiome test. Not indicated as diagnostic tool to find pathogens. Mostly useful to promote healthier diet.
Would be great if food diary in Atlas app would recognise more foods. Room for improvement.
Consultation with nutritionist once you have result clarified lots of questions I had around the test.

22 de septiembre de 2021
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Respuesta de Atlas Biomed

We are grateful that you took the time out to leave us a review; thank you. Your feedback helps us to improve our service for everyone.

Valorada con 4 estrellas sobre 5

Very pleased with Atlas

Very pleased with Atlas
I have started to eat a lot healthier and hopefully feeding my gut with the right foods

16 de septiembre de 2021
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Respuesta de Atlas Biomed

Thank you so much for taking the time to leave us a review! We appreciate you sharing your experience.

Valorada con 1 estrellas sobre 5

Awful product

Awful product - entirely missold.

They advertise on their website that they have 12,000 trustpilot reviews - actually they have 22.

Their test only actually looks at bacteria and a computure comes up with nonsense suggestions. This is a uselss, basic and highly missold test. Avoid at all costs.

7 de septiembre de 2021
Opinión espontánea
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Respuesta de Atlas Biomed

Thank you for leaving your feedback. All feedback is extremely important to us. It helps us grow, improve, and foster relationships with our community

I’m really frustrated to hear you haven’t been satisfied. Our tests, and the results reports they generate, are designed to check the status of gut bacteria, provide our users with over 20 gut health reports and make recommendations to improve the gut microbiome. In addition to the reports we provide a 30 minute online consultation with our expert nutritionist, who helps explain the reports in more detail, and work with our users to provide recommendations, strategies and food plans to improve the gut microbiome based on the personalised results of the test.

We truly wish to learn from our customer’s experiences. Please reach out to our team at hello@atlasbiomed.com for any further support and to book your consultation.

Lastly, just to clear up a little confusion, we have over 12,000 users, not Trustpilot reviews. We are grateful to all of our clients who take the time to provide feedback.

Thank you again.

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