I now have 3 pairs of the same size and type of jeans in different colours, i have loved them in the past and hence purchased more. However, one of the pairs I’ve received is clearly not the same fit... Ver más
La empresa ha respondido
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
Olive Dudley top runs small; wouldn’t recommend for anyone with sensory issues, as it’s very scratchy. Took double the estimated time. If the top had been 20 dollars cheaper, it would have gotten a hi... Ver más
La empresa ha respondido
I bought a pair of jeans for around $160 NZD all up and for the price you pay the quality doesn’t match. The overall fit of the jeans is really nice and they look great, but the denim is thin, feels c... Ver más
La empresa ha respondido
I can’t recommend Motel Rocks highly enough! Their clothes are fantastic quality at really affordable prices, and their service is always quick and efficient. I’ve never had a single problem wit... Ver más
La empresa ha respondido
3,1
Medio
298 opiniones
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Colour looks different in person to website
The Jeans we purchased do not look the same colour in person as it does on the website. We are in Australia and it will cost $60 to return fur refund (with no guarantee it would even arrive/get delivered in the UK - we had to sign a UK customs declaration avkieledhing this). Not worth spending $60 on it so now we are stuck with unwanted product.
14 de mayo de 2026
Respuesta de Motelrocks
Hi Mel, I am very sorry to hear that you have not been happy with your jeans and this feedback will be passed on to the relevant team - please make sure to always reach out to the customer service team if you have any issues with your product so that they can help you out before you return.
We are currently working on improving our returns policy for our AU customers so that we will be able to offer a more efficient service in the near future, I apologise for the inconvenience caused.
Motel x
The jeans are amazing perfect fit color…
The jeans are amazing perfect fit color and just stunning new favourite jeans
21 de mayo de 2026
Respuesta de Motelrocks
Hi Matilda, thank you for leaving a review. I am so glad to hear that you have been happy with your new jeans and I hope to see you shopping with us again!
Motel x
The quality was horrible
The quality was horrible, it smelled weird and the return policy is bad.
20 de mayo de 2026
Respuesta de Motelrocks
Hello, I am very sorry to hear that you were not happy with your order and this feedback will be passed on to the relevant team.
We are currently working on improving the returns service we are able to offer to our AU and NZ customers so that we can provide a more efficient service in the near future, I apologise for any inconvenience caused.
Motel x
I will definitely be buying from Motel Rocks again!
I really enjoyed buying from Motel Rocks. They made everything easy and stress-free. One thing I do wish they offered is the option to pay with Afterpay. The actual clothing was incredibly good quality and though my jeans are too big (that's on me, I ordered a size larger) I will assume that they are true to size.
18 de mayo de 2026
Respuesta de Motelrocks
Hello, thank you for leaving us a review. I am so pleased to hear that you have been happy with your experience and with your order - I hope to see you shopping with us again soon!
Motel x
very happy
very happy, took a good time to come and the jeans are very nice fitted and nice material
19 de mayo de 2026
Respuesta de Motelrocks
Hi Isabelle, thank you for leaving a review. I am so pleased to hear that you have been happy with your jeans and I hope to see you shopping with us again soon!
Motel x
I was upset about the inconsistency in…
I was upset about the inconsistency in sizing so I contacted customers service and received one automatic response back and never heard back.
19 de mayo de 2026
Respuesta de Motelrocks
Hello, I can see that one of our customer service advisors has sent you an email today - please keep in touch so that they can get this resolved for you as soon as possible.
Motel x
Won't buy online ever again
Expensive jeans sent in flimsy packaging that was ripped when arrived (Jeans not damaged). Bad cut, terrible fit. Will not buy online again.
19 de mayo de 2026
Respuesta de Motelrocks
Hi Hugh, I am sorry to hear that you have not been happy with your item or the packaging and this feedback will be passed on to the relevant teams. I apologise for the inconvenience caused.
Motel x
Sizing inaccurate
Sizing inaccurate. Had to pay $65 to return products. Won’t be purchasing again.
12 de mayo de 2026
Respuesta de Motelrocks
Hi Ava, I am very sorry to hear that you have experienced an issue with the sizing - please always make sure to reach out to the customer service team with any problems so that they can take a look into this before you return.
We are currently working on the returns service available for our AU and NZ customers so that we will be able to provide a more efficient service in the near future. I apologise for the inconvenience caused.
Motel x
Respuesta de Motelrocks
Hi Grace, thank you for leaving a review. I am so pleased to hear that you have been very happy with your order and we appreciate the feedback - I hope to see you shopping with us again!
Motel x
Hi i want to return my item and it’s…
Hi i want to return my item and it’s too hard, no one provided a shipping label or much information apart from a random address, will also be so expensive to post so yeah just gonna keep my item that im unhappy with. Wont be shopping here again
13 de mayo de 2026
Respuesta de Motelrocks
Hi Mia, I am very sorry to hear that you have not been happy with the returns - we are currently working on improving our the return service we are able to offer to our AU and NZ customers so that we will be able to provide a more efficient service in the near future. I apologise for the inconvenience caused.
Motel x
Respuesta de Motelrocks
Hi Mellissa, thank you for your review. I am so glad to hear that you are happy with your order and hope to see you shopping with us again!
Motel x
Missing parcel and customer service disaster
My order was not shipped, after I sent an email, my order was then shipped to the wrong address. It took a month and 11 emails to finally get a refund. There was enough information in my initial email about the order being shipped to the wrong address for staff to be able to investigate what had happened. I had to explicitly ask twice for a refund and follow up. Staff even asked me to travel to the wrong address and try and find the missing parcel. The whole thing was a test of my patience and seemed to be an attempt to not have to issue a refund.
7 de mayo de 2026
Respuesta de Motelrocks
Hi Olivia, I am truly sorry to hear about the significant difficulties you experienced with your order, including the shipping error and the prolonged process to resolve it. I appreciate you bringing these issues to our attention and your feedback will be passed on to the team for review. I apologise for the inconvenience caused.
Motel x
Different shape and size to other colours
I have these jeans in another colour so I decided to buy them again in a different colour but these are a completely different cut, bigger size and the rise is higher. Costs 45 dollars to return from Australia.
14 de mayo de 2026
Respuesta de Motelrocks
Hello, I am sorry to hear that you have not been happy with your recent jeans purchase - please reach out to the customer service team with some more details of the product so that they can take a look into this for you.
We are currently working on improving our returns service for our AU customers so that we can provide a more efficient service in the near future. I apologise for the inconvenience caused.
Motel x
Really fast shipping and such amazing…
Really fast shipping and such amazing quality clothes !
6 de mayo de 2026
Respuesta de Motelrocks
Hi Anaye, thank you for leaving a review. I am so pleased to hear that you have been happy with your order and the delivery service provided - I hope to see you shopping with us again!
Motel x
Sizing is super inconsistent
Sizing is super inconsistent across different items, a size 26 in one pair of jeans will fit perfectly and a different pair won't even pull up. Also terrible returns policy, making returns very difficult.
13 de mayo de 2026
Respuesta de Motelrocks
Hello, I am very sorry to hear that you have experienced an inconsistency with the sizing of your jeans - please make sure to reach out to the customer service team so that they can help you out.
We are currently working on improving our returns policy for our AU and NZ customers so that we can provide a more efficient service in the near future, I apologise for the inconvenience caused.
Motel x
Ordered 2 jeans for my daughter used…
Ordered 2 jeans for my daughter used the size guide and one pair fitted perfectly the second were too large
6 de mayo de 2026
Respuesta de Motelrocks
Hi Mary, I am sorry to hear that you have experienced an issue with the sizing of your jeans - please make sure to reach out to the customer service team with some more details so that they can take a look into this for you. I apologise for the inconvenience caused.
Motel x
My daughter loves her new jeans
My daughter loves her new jeans. She has long legs and finds it hard to get jeans long enough. Being able to chose a length was a game changer!
6 de mayo de 2026
Respuesta de Motelrocks
Hi Elizabeth, thank you for your review. I am so glad to hear that you and your daughter have been happy with the purchase and I hope to see you shopping with us again soon!
Motel x
Fast delivery and really happy with the…
Fast delivery and really happy with the item
13 de mayo de 2026
Respuesta de Motelrocks
Hi Lisa, thank you for leaving a review. I am so pleased to hear that you have been happy with your order and the delivery service provided - I hope to see you shopping with us again!
Motel x
Respuesta de Motelrocks
Hi Katrina, thank you for leaving a review. I am so glad to hear that you have been happy with your order and I hope to see you shopping with us again!
Motel x
Easy to order and shipment was fast
Easy to order and shipment was fast . Great quality product fit try to size.
12 de mayo de 2026
Respuesta de Motelrocks
Hi Lee, thank you for leaving a review. I am so pleased to hear that you have been happy with your order and hope to see you shopping with us again soon!
Motel x
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.