I now have 3 pairs of the same size and type of jeans in different colours, i have loved them in the past and hence purchased more. However, one of the pairs I’ve received is clearly not the same fit... Ver más
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Consulta las opiniones de los clientes
Olive Dudley top runs small; wouldn’t recommend for anyone with sensory issues, as it’s very scratchy. Took double the estimated time. If the top had been 20 dollars cheaper, it would have gotten a hi... Ver más
La empresa ha respondido
I bought a pair of jeans for around $160 NZD all up and for the price you pay the quality doesn’t match. The overall fit of the jeans is really nice and they look great, but the denim is thin, feels c... Ver más
La empresa ha respondido
I can’t recommend Motel Rocks highly enough! Their clothes are fantastic quality at really affordable prices, and their service is always quick and efficient. I’ve never had a single problem wit... Ver más
La empresa ha respondido
3,1
Medio
298 opiniones
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Took too long and returns is a disaster
Took too long - too many courier companies involved to get to Australia.
Returns process is a disaster
11 de mayo de 2026
Respuesta de Motelrocks
Hello, I am sorry to hear that you have not been happy with the service - we are currently working on improving the service we are able to offer our AU and NZ customers so that we can provide more efficient shipping and returns in the near future! I apologise for the inconvenience caused.
Motel x
Respuesta de Motelrocks
Hi Kate, thank you for leaving a review. I am so pleased to hear that you have been happy with your order and the delivery service provided - hope to see you shopping with us again soon!
Motel x
We measured my daughter as per your…
We measured my daughter as per your instructions. The jeans arrived and once zipped up fell straight off her they were so big. Size 30. I returned them at a cost of $48. We have since bought your brand locally (like we should have from the start). Two sizes down were too small and couldnt be done up. Will swap for a 28. How a 30 can fall off her and a 28 fit, I will be interested to see. I believe the 30 was wrongly labelled and has now cost us $46 more and the inconvenience of sending them back and still not having jeans to wear!!. Therefore not impressed.
11 de mayo de 2026
Respuesta de Motelrocks
Hi Meaghan, I am very sorry to hear that you have experienced an issue with the sizing of your jeans - please make sure to always reach out to the customer service team with any sizing or measurements questions as they will be happy to help you out. I apologise for the inconvenience caused.
Motel x
Super expensive returns
I am in Australia and the product had to be returned to the UK which cost me $48. This is a very expensive return. Usually there would be a return point within Australia but unfortunately not with Motelrocks. For this reason I sadly will not be purchasing through this company again.
11 de mayo de 2026
Respuesta de Motelrocks
Hi Belinda, I am sorry to hear that you have not been happy with the returns service - we are currently working on improving the service we are able to offer to our AU and NZ customers so that we can provide more efficient returns in the near future. I apologise for the inconvenience caused.
Motel x
Terrible Returns Process
One pair of jeans and the jumper i purchased did not fit well at all and need to be returned. The returns process is awful, information is hard to locate and you must complete a hand written returns form and hand written returns envelope. Most companies will have you print a returns label for the item with all the information included on it. Hand writing requires more work for the sender and a much larger margin for error.
Furthermore, as I am in Australia it cost me $55 to return these items, that is an unacceptable amount of money to have to pay to simply return an item.
I will not be repurchasing from Motel Rocks for this reason.
11 de mayo de 2026
Respuesta de Motelrocks
Hi Chloe, I am very sorry to hear that you have not been pleased with the returns service - we are currently working on making improvements to the service we are able to offer our AU and NZ customers so that we can provide a more efficient service in the near future. I apologise for the inconvenience caused.
Motel x
Measured sizing but it was still too…
Measured sizing but it was still too big. Way too expensive to return from Australia. Won't be buying again.
11 de mayo de 2026
Respuesta de Motelrocks
Hi JM, I am sorry to hear that you have experienced an issue with the sizing - please make sure to reach out to the customer service team so that they can take a look into this further for you. I apologise for the inconvenience caused.
Motel x
Jean sizing and quality, returns/exchanges
One pair of jeans wasn’t as described, the other pair of jeans does not match the sizing guides online, the sweater top has poor finishing on the inside of the top
Really frustrating that there is no exchange option for sizing and you have to pay return shipping back to the UK
11 de mayo de 2026
Respuesta de Motelrocks
Hi Sam, I am very sorry to hear that you have not been happy with your items - please make sure to reach out to the customer service team with these issues so that they can take a look into this further.
We are currently working on making improvements to the returns service we are able to offer to our AU and NZ customers and we will be able to provide a more efficient service in the near future, I apologise for the inconvenience caused.
Motel x
New Motel Jeans ain’t it
The picture on the website was different to the product I received. They had changed the jeans significantly but kept the advertising and everything the same so I thought I was receiving the same product I got in the past but instead I got a larger size, poor quality pair of jeans that I have had to return
30 de abril de 2026
Respuesta de Motelrocks
Hi Nic, I am very sorry to hear that you have not been happy with your jeans and your feedback regarding the quality and sizing will be passed on to the relevant team. I apologise for the inconvenience caused.
Motel x
Respuesta de Motelrocks
Hi Jude, thank you for leaving a review. I am so pleased to hear that you have been happy with your order and I hope to see you shopping with us again!
Motel x
The return process needs to be…
The return process needs to be improved. It’s not done online and its expensive to ship back from Australia so if you get the sizing wrong unfortunately its not worth it. I would purchase more if the return process was less expensive and simplified.
8 de mayo de 2026
Respuesta de Motelrocks
Hi Jennifer, I am very sorry to hear that you have not been happy with our returns service - we are currently working on improving the service we are able to offer to our AU and NZ customers and we will be able to offer more efficient returns in the near future!
Motel x
Motelrocks website was very easy to…
Motelrocks website was very easy to navigate.
The size guides were great. Love the jeans I brought. Delivery was fast.
30 de abril de 2026
Respuesta de Motelrocks
Hi Amber, thank you for leaving a review. I am so pleased to hear that you have been happy with your order and the delivery service provided - I hope to see you shopping with us again!
Motel x
Respuesta de Motelrocks
Hi Jade, I am very sorry to hear that you have not been happy with our returns service - we are currently working on improving this for our AU and NZ customers so that we can provide a more efficient and customer friendly service in the near future! I apologise for the inconvenience caused.
Motel x
The sizing is very inconsistent
The sizing is very inconsistent. I have a pair of Motel Rocks jeans in a 32, and the new pair I ordered in 32 is much much bigger.
It is also too expensive to return to the UK
6 de mayo de 2026
Respuesta de Motelrocks
Hi Carol, I am sorry to hear that you have experienced a discrepancy with the sizing of your new pair of jeans - please make sure to reach out to our customer service team with some more details so that they can take a look into this for you. I apologise for the inconvenience caused.
Motel x
SO AMAZING BRO
6 de mayo de 2026
Respuesta de Motelrocks
Hello, thank you for your review. I am so glad to hear that you have been happy with your order and I hope to see you shopping with us again soon!
Motel x
Jean fittting
I usually like their jeans but they just fit so ugly at the bottom, they don’t sit like normal straight leg jeans they curve in at the bottom.
6 de mayo de 2026
Respuesta de Motelrocks
Hello, I am sorry to hear that you have been not been happy with the fit of your jeans and this feedback will be passed on to the relevant team. I apologise for any inconvenience caused.
Motel x
Respuesta de Motelrocks
Hi Kate, thank you for your review. I am so pleased to hear that you have been happy with your order and the service provided - I hope to see you shopping with us again!
Motel x
Great all round service, quick delivery loved my purchase.
Web site easy to navigate, quick delivery, loved my jumper. 100% happy
6 de mayo de 2026
Respuesta de Motelrocks
Hello, thank you for leaving a review. I am so pleased to hear that you have been happy with your order and the delivery service provided - I hope to see you shopping with us again!
Motel x
Terrible return options and forced to…
Terrible return options and forced to pay $48 if I want to return
27 de abril de 2026
Respuesta de Motelrocks
Hi Elle, I am sorry to hear that you have not been happy with the returns - we are currently working on improving the service for our AU and NZ customers so that we can offer a more efficient and affordable service in the near future. I apologise for the inconvenience caused.
Motel x
Took way too long and the size guide is…
Took way too long and the size guide is dumb and isnt easy to follow.
29 de abril de 2026
Respuesta de Motelrocks
Hi Costa, I am sorry to hear that you have not been pleased with the delivery service or the sizing information provided - your feedback will be passed on to the relevant department. If you need any help with sizing or specific measurements please make sure to reach out to the customer service team as they will be happy to help out.
Motel x
Return policy is a joke
Return policy is a joke.
Sizing and fit has changed and everything looks horrendous.
Do not buy from here.
6 de mayo de 2026
Respuesta de Motelrocks
Hi Natasha, I am sorry to hear that you have not been happy with the sizing of your order. We are currently working on improving the returns service for our AU and NZ customers so that we can provide a more efficient solution in the near future - I apologise for the inconvenience caused.
Motel x
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