Audika - St Albans Opiniones 

185
•
TrustScore: 5 sobre 5

4,9

Market Place 10, AL3 5DG St Albans, England, GB

•

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I've been with Hidden Hearing/Audika for a number of years now and honestly can't recommend them enough. The care and support I've received has always been excellent, with regular check-ups and a... Ver más

Valorada con 5 estrellas sobre 5

Used Hidden Hearing, 10, Market Place, St Albans for ear wax removal by micro suction done Dec 22 by Roopa Samani. Excellent work. I used Spire Harpenden Hospital ENT consultants costing £300 each tim... Ver más

Valorada con 5 estrellas sobre 5

I was seen straight away- I didn’t think I had a hearing problem but attended at the request of my spouse ( how often have you heard that 😉). Was seen on time by very efficient Colin . No great hea... Ver más

Valorada con 5 estrellas sobre 5

I visited Audika in St Albans for ear wax removal and was really impressed with the whole experience. Olivia was extremely welcoming and friendly, making me feel comfortable from the moment I walked t... Ver más



Información de contacto

  • Market Place 10, AL3 5DG, St Albans, England, Reino Unido

  • 01727 894966

4,9

Excelente

TrustScore: 5 sobre 5

185 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,9

Todas las opiniones

(185)

6062 opiniones en los últimos 12 meses

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Valorada con 1 estrellas sobre 5

It seemed like a joke! They only want to sell AIDS!

I received a phone call inviting me to have a free visit to the clinic in St Albans.
Even though I had a paid hearing exam a few months earlier at another clinic, I accepted since it was free.
The doctor sat me down with a pair of earphones in my ear and I had to press a button as soon as I heard a sound, even a very low one. It was already strange that I wasn't in a soundproof box, but that's okay. I knew very well that the result would be that I would have hearing problems, and so it was, furthermore I would need some hearing aids as soon as possible, otherwise the problem would increase.
The doctor took some random hearing aids out of the drawer and made me wear them and took me outside to check if I could hear better while he spoke in a normal tone of voice, my answer was no and that I felt uncomfortable and I felt better without the aids. So he told me to take them off and started talking in a very very low tone asking me “do you hear better now?”. It seemed like a joke!
They keep calling me from a number 808 196 2081 and I always refuse to go.
But this morning they called me again and when I said I wasn't interested and please if they could delete my number from the system and don’t call me again, the lady on the phone was very rude and cut the call while I was still talking.
Really terrible service!

21 de septiembre de 2023
Opinión espontánea
Logotipo de Audika - St Albans

Respuesta de Audika - St Albans

Hello,

Thank you for taking the time to leave your review and we’re very sorry to see the reason for the low score.

We are currently investigating this for you as we can see that we have had an appointment with you in September 2023 however according to our records, we haven’t tried to contact you since then. The contact number that you have mentioned in your review does not seem to be familiar to us which is one of the key points we are investigating. Once we know more about this we will contact you via email to provide a further update.

Once again, we are sorry to see the detail you have provided and if you would like to discuss this further with us, please feel free to contact us on 01622 775191 or 0800 740 8796. Alternatively you can email us at contact@hiddenhearing.co.uk

Kind Regards

Hidden Hearing
01622 775191 / 0800 740 8796
contact@hiddenhearing.co.uk

Valorada con 5 estrellas sobre 5

Excellent aftercare

I attended the St Albans branch recently after experiencing some problems with my hearing aids, having bought them 6 months ago. Both Mubashir and Megan were very kind and helpful in helping to resolve the problems. Megan performed microsuction and removed some wax and debris from my ears which together with the adjustment and cleaning of the aids by Mubashir has made a huge difference.

5 de junio de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

My dispenser Tamsin Masterson greeted…

My dispenser Tamsin Masterson greeted me for my yearly check in a friendly professional way that immediately relaxed me. Tamsin is very patient and informative explaining exactly what she needed from me to test my ears and aids. I came away feeling very satisfied with the service I had received. My aids have been tweaked following tests and all is well.

16 de febrero de 2024
Valorada con 5 estrellas sobre 5

Excellent

The whole experience of the excellent service and quality information and help from the qualified advisor was to be commended

17 de febrero de 2024
Valorada con 5 estrellas sobre 5

Impressive Service

I was very impressed with the professional attention I had from Ali who made me feel valued and that he cared. The venue is welcoming as was the Receptionist. I shall no longer go to Amphilon as no longer feel valued as I used to.
I will probably buy the top of the range hearing aids but not for a few more months. Once again may I say how impressed I am.

24 de enero de 2024
Valorada con 5 estrellas sobre 5

I recommend Hidden Hearing to anyone

On arrival I received very nice welcoming vibes - Olivia was the first person I met upon arrival. I was 15mins early, Olivia spoke to me in a friendly and professional way, she offered me a drink and we chatted as if we knew each other. We had a good laugh, and I wish I'd come 30mins earlier.
Mubashir (Audiologist) came to get me for my appointment, he was friendly and Professional , he showed me a diagram of the ear and explained step by step what test he will perform. He listen to any questions I had and answered me, I did not feel rushed at any time.
I had an amazing experience with Hidden Hearing.
Thank you Olivia and the IT guy( sorry I forgot his name) and Thank you Mubashir.

24 de enero de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Mubashir St Albans …

I had a hearing appointment with Mubashir in St Albans. He introduced himself and fully explained the process. He went on throughout the examination to explain what he was looking for and reasoning behind it. He then explained results and gave advice on care of ears and general hearing. Very impressed

16 de enero de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Hear, hear everyone!

Dr Mubashir was very polite and professional and did a thorough examination on my hearing. I felt very relaxed throughout the duration of my stay. It was good to know I was in safe hands. Excellent service.
Thank you

12 de diciembre de 2023
Opinión espontánea

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