No delivery. Did respond to initial email saying there was a delay. Six months on, no delivery or refund. Fraudulent company
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Consulta las opiniones de los clientes
Absolutely awful experience. I waited 36 days for delivery, which is unbelievable in 2025. When the jeans finally arrived, they smelled terrible and looked nothing like the photos. Total disappointm... Ver más
Do not use this company. You will get your product months later but they absolutely will not match whats advertised. They're using other people's content in their advertising. I've been getting commun... Ver más
Ordered two pairs of glitter jeans on 12 th November and they have still not arrived . Communication is slow and the so called tracking service has not been updated with any information since the 'par... Ver más
1,3
Muy malo
94 opiniones
No consta que haya invitado a opinar recientemente
Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas
Ha contestado el 7% de las opiniones negativas
Suele responder en menos de 1 semana
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
⭐️ 1.5 delivery 40 days
Absolutely awful experience. I waited 36 days for delivery, which is unbelievable in 2025. When the jeans finally arrived, they smelled terrible and looked nothing like the photos. Total disappointment.
To make it worse, the exact same jeans are on Shein for £15, yet this company charged nearly £50 for them. Complete joke. Definitely not a company I’ll ever order from again.
5 de noviembre de 2025
Opinión espontánea
Do not order unless you want hassle !
Ordered two pairs of glitter jeans on 12 th November and they have still not arrived . Communication is slow and the so called tracking service has not been updated with any information since the 'parcel ' was despatched on 13/11. Website states delivery by Royal Mail which led me to believe delivery would be from the UK and quick . Would have given zero stars if that was an option . Now trying to reclaim payment back through credit card
12 de noviembre de 2025
Opinión espontánea
Long wait for delivery
Just reading reviews and want to stare at glimmer of hope. My order took a month to arrive so hopefully some of you may receive your orders. Jeans are lovely. However ‘relax two piece’ is poor quality and when I’ve emailed about a return I’ve had no response.
26 de noviembre de 2025
Opinión espontánea
Respuesta de Auravil
Hi there,
Thank you for taking the time to share your experience. We’re glad to hear that you love the jeans, and we appreciate your patience with the longer delivery time.
Regarding your email about returning the “Relax Two Piece”: we’re sorry if you haven’t received a reply yet. We normally respond within 24–48 hours, but due to an exceptionally busy period, it may take a little longer for us to get back to everyone. We truly apologize for the delay.
Please feel free to resend your message or include your order number so we can assist you as quickly as possible. We’re here to help and want to make sure you’re satisfied with your purchase.
Thank you again for your patience and understanding.
Auravil
I fell in love with the sparkly jeans…
I fell in love with the sparkly jeans when I saw them on the website, and although initially hesitant to order from a company I hadn’t used before I took the plunge and pressed order! I quickly received confirmation my order was being processed but after around 2 weeks I hadn’t had an update, impatient as I am I sent a message to the company requesting they cancel my order and refund me. After a few days I received an email validating my frustration and apologising for the delay. They appeared genuine in their communication, and keen to reflect their dedication to customer service by adding a small gift to my order as a gesture of goodwill. I’m pleased to say my jeans arrived shortly after and they are of excellent quality! I’m super duper pleased pleased with them! I’ve asked a seamstress to shorten them a little (I’m short!) for me, and even she was impressed by the quality, high praise indeed! My free gift was also of excellent quality! I’m so
Impressed by the quality of my jeans that I’ve just bought another 2 pairs! The customer service team have been excellent, a pleasure to communicate with. Thank you.
21 de noviembre de 2025
Opinión espontánea
Respuesta de Auravil
Hi there,
Thank you so much for taking the time to share this thoughtful and detailed review it truly means a lot to us. We’re delighted to hear that your sparkly jeans arrived safely and that you love the quality!
Even your seamstress being impressed is such wonderful feedback.
We really appreciate your patience during the delay, and we’re glad our team was able to support you and make the experience a positive one. It’s fantastic to hear that the small gift was appreciated as well.
Knowing that you returned to purchase two more pairs genuinely makes our day. Thank you for your trust, your kindness, and for giving us the chance to show our commitment to good service.
We’re always here if you need anything enjoy your beautiful jeans!
Auravil
Order never arrived
Order never arrived, and they don't reply to emails.Avoid this is a scam.
15 de octubre de 2025
Opinión espontánea
Respuesta de Auravil
Hi there,
We’re very sorry to hear that you haven’t received your order and felt unanswered that’s never the experience we want to give our customers.
We did communicate to all customers about the unexpected delays, but it’s clear that in your case this message may not have reached you properly. We truly apologize for the inconvenience this has caused.
Please reach out to us again with your order number so we can resolve this for you as quickly as possible. We’re here to help and make sure you receive your order or a suitable solution.
Thank you for your patience we hope to make this right.
Auravil
Possible scam website - they do not deliver or reply to emails
*** UPDATE: 7th December and still not received - have had a response by email but have requested a refund as too late for Christmas events. Waiting for refund now. ***
I ordered from the Auravil website and have been unable to contact them since. The item has not arrived, and they do not reply to messages or emails. I believe this is a scam. Avoid - do not be conned like me and some of the other customers who have left reviews.
21 de noviembre de 2025
Opinión espontánea
Respuesta de Auravil
Hi there,
We’re truly sorry to hear about your experience we understand how frustrating it is when you’re waiting for an order and can’t reach anyone for an update.
We did notify all customers about unexpected shipping delays, but it seems our message may not have reached you, and for that we sincerely apologize. We absolutely take your concerns seriously, and we want to assure you that we are not a scam we’re here and committed to resolving this.
Please get in touch with us again with your order number so we can look into this immediately and make sure you receive your order or an appropriate solution.
Thank you for bringing this to our attention we’re ready to help and make this right.
Auravil
The company is a scam
The company is a scam, you don’t get your order and they ignore your emails.
Update: I find it strange that all the other reviewers also did not get this information regarding shipping times also. I have started a chargeback with my bank as I completely believe that my item will not show up nor will I receive a refund for it from the company. Avoid.
It is also important to note that their Instagram posts all appear to be AI generated.
1 de noviembre de 2025
Opinión espontánea
Respuesta de Auravil
Hi there,
We’re very sorry to read your review. We understand your frustration, especially when shipping takes longer than expected.
We want to clarify that we did inform all customers about the unforeseen delays, but it appears our message may not have reached you and we truly apologize for that. We take customer service seriously, and we are absolutely not a scam. We’re here, and we want to help.
Please contact us again with your order number so we can look into this immediately and ensure you receive your order or a suitable solution.
Thank you for your patience we’re committed to making this right.
Auravil
Paid Through shop which of No Help
Paid Through shop which of No Help. No order . No tracking works. wont Refund . scammed of £46.99 Avoid !!!!!!!!!!!!!!!!!
17 de noviembre de 2025
Opinión espontánea
Respuesta de Auravil
Hi there,
Thank you for sharing your feedback. We’re genuinely sorry to hear that you’re experiencing issues with your order and tracking information we understand how upsetting that must be.
We did communicate to customers about the delays affecting recent orders, but it seems that message didn’t reach you, and we apologize for that. We want to assure you that we are working hard to resolve every case and that we are not ignoring refund requests or customer messages.
Please reach out to us again with your order number so we can personally investigate this for you and provide a proper solution.
We appreciate your patience while we work to make this right.
Auravil
Scam 4 months later no item and they…
Scam 4 months later no item and they just ignore me.
16 de noviembre de 2025
Opinión espontánea
Respuesta de Auravil
Hi there,
We’re sorry to hear that you feel this way and that you believe we’ve ignored you that’s never the experience we aim to provide.
After checking your order, we can confirm that it was placed on 9 October, and according to the official track-and-trace information, the package has been delivered. We understand delays can cause frustration, but the shipment did arrive successfully.
We’re here to assist and ensure you get the support you need.
Auravil
Do not order!
Ordered on 30th Sept, still nothing received by 15th Nov. Just keep telling me there's a delay and refuse to refund. Do not order from this company.
Reply to their response- still nothing received and no reply to 2 emails.
30 de septiembre de 2025
Opinión espontánea
Respuesta de Auravil
Hi there,
Thank you for sharing your experience. We understand how frustrating it is to wait longer than expected for an order, and we sincerely apologize for the inconvenience.
Your order from 30 September was affected by the shipping delays we communicated to all customers. We never intend to withhold refunds we simply aim to resolve each case correctly based on the shipment status provided by the carrier. We’re committed to making sure every customer receives their order or an appropriate solution.
Please reach out to us again with your order number so we can review your case directly and help you move forward if you haven't received your order by now.
Thank you for your patience we’re here to assist you.
Auravil
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