Personable and got the issue resolved (I’ve tried multiple times to get the issue addressed with no success). Gave really helpful information to resolve in case there were any issues at the garage
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Consulta las opiniones de los clientes
We’ve now had our lease car 3 years and been covered with auto serve maintenance for that time. All 3 services and MOT were smooth from the easy online booking service to the free pickup and drop o... Ver más
La empresa ha respondido
Really quick to answer the call. Solved my query without issue or delay. Friendly & efficient customer service staff.
Drew has been really helpful in arranging my car service, working around my requirements to find a date and location that suits, then providing quick confirmation. Thank you for your help.
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
Autoserve is a rapidly growing vehicle and fleet management company located in the West Midlands. We offer comprehensive guaranteed maintenance and fleet contracts across the UK, designed to encapsulate our philosophy of ‘one call does it all’. With over 40 years’ experience, our dedicated and friendly team prides itself on offering cost-effective and personalised solutions for our customers. We continually strive be innovators within the industry, rapidly responding to the changing and diverse needs of our customers. All of our partnered garages and suppliers work with us to offer discounts and service level agreements, which include both guarantees on workmanship and spare parts. In addition, we utilise a sophisticated, in-house computer system which draws on motor manufacturer information and technical trade databases. This provides us with invaluable data for every make and model of vehicle on the UK’s road network. Finally, all Autoserve customers have access to our 24/7, in-house Driver Helpline. Manned by our own highly-trained and friendly team members, they’re able to offer advice and support based on the unique specifications of your car’s make and model; providing you with advice that’s accessible and personalised.
Información de contacto
2, Saint Kenelm Court, B62 8HD, Halesowen, Reino Unido
- autoserve.co.uk
4,6
Excelente
358 opiniones
No consta que solicite reseñas
Esta empresa no ha enviado invitaciones a sus clientes, por lo que es posible que las opiniones no sean representativas
Ha contestado el 81% de las opiniones negativas
Suele responder en menos de 1 semana
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Really impressive and customer service…
Really impressive and customer service is very helpful.
And been dealing with them for 4 years for my car.
And planning to use them for my partner's car.
20 de agosto de 2025
Opinión espontánea
Respuesta de Autoserve Ltd
Thank you for your kind review regarding our team’s customer service. We truly value your feedback and remain committed to delivering excellence.
Autoserve
Arrange car first service.
Called to arrange a first service for my leased Kia Sportage. Spoke to Alex who was very friendly and helpful and said he arrange at the garage I’d requested. Later got a txt from Alex confirming date and time at my requested garage. Just perfect service from Alex and Autoserve. Thanks
6 de agosto de 2025
Opinión espontánea
Respuesta de Autoserve Ltd
Thank you for your thoughtful feedback about Alex’s exceptional service. We will be sure to let him know.
Many thanks
Autoserve Team
Tried booking van in through the app…
Tried booking van in through the app for service and had abit misfortune with selected garage it brought up not being able to service vans , had taken day off work aswell . Rang autoserve up and spoke to jackie who imediatly apologised took all my details and withing 20minutes had rang me back with a confirmed booking with the dealers that coming saturday . Amazing customer service many many thanks jackie , edit my review ... contemplating cancelling my subscription with you due to completely wasting my time and costing my buisness money upon yet another failed booking ... wasted trip and loss of earnings yet again .. thats 2 days wages you cost me now , plus diesel , totalling now up to £1600 plus paid on subscription and loss of earnings to you for nothing
5 de agosto de 2025
Opinión espontánea
Respuesta de Autoserve Ltd
Thank you for your review. We’re pleased to hear Jackie made a positive impact. Your feedback is truly appreciated and will be shared with her.
Charlotte Siddle was efficient and…
Charlotte Siddle was efficient and dealt with my query with knowledge and speed.
4 de agosto de 2025
Opinión espontánea
Respuesta de Autoserve Ltd
We're so happy to hear you had a good experience. Thank you for the kind words, we will be sure to let Charlotte know.
Help when MOT cancelled
Both Charlotte and Leah provided a calm, reassuring solution to the stressful situation of my MOT being cancelled with less than 2 hours to go. They said what they would do and followed up which was perfect. The eventual resolution they provided was much more acceptable than thats offered by the original suppliers Customer Services so really grateful for their help. Many thanks!
4 de agosto de 2025
Opinión espontánea
Respuesta de Autoserve Ltd
Hi Andy, we're so grateful for your positive feedback. Thank you for taking the time to share your experience, we will be sure to share your thoughts with Charlotte & Leah.
Kind Regards
Autoserve Team
The car was booked in for a service and…
The car was booked in for a service and we were let down last minute by the supplier. I contacted Autoserve and spoke with Charlotte in Fleet Operations. She effectively worked the problem and came up with a alternative solution, which was actually better than the original arrangement. A great example of how customer service should be conducted. So thanks Charlotte!
1 de agosto de 2025
Opinión espontánea
Respuesta de Autoserve Ltd
Thank you for your kind feedback. We’re delighted to hear that Charlotte made your experience a great one. Your support is truly appreciated.
The customer service was perfect
The customer service was perfect. The young lady who dealt with my request was very polite and professional
1 de agosto de 2025
Opinión espontánea
Respuesta de Autoserve Ltd
Thank you, Francoise, for leaving such a lovely review. We truly appreciate your kind words and support.
Phoned up auto serve to arrange service…
Phoned up auto serve to arrange service for my car. Got through quickly and the service was arranged very quickly and easily. Great response from auto serve.
29 de julio de 2025
Opinión espontánea
Respuesta de Autoserve Ltd
Thank you so much for your kind words and for taking the time to leave us a review! We're thrilled to hear you had a great experience your support truly means a lot to us. If you could advise which member of our team you spoke with so that we can pass on your comments to them. Thanks Autoserve
Jackie was really helpful and booked my…
Jackie was really helpful and booked my service instantly for me. Called the dealership and booked it in for this week. Very polite, friendly and provided a great service
28 de julio de 2025
Opinión espontánea
Respuesta de Autoserve Ltd
Thank you so much for your lovely review! We're so glad to hear you had a great experience we will be sure to pass your comments on to Jackie
Reliable and friendly.…
I have used Autoserve for some years and the service has always been very good. The people are friendly and polite. Agent Jackie provided a lot of help today to overcome a potential problem and help me make a service and MOT booking convenient for me.
22 de julio de 2025
Opinión espontánea
Respuesta de Autoserve Ltd
Hi Wyn,
We’re always pleased to hear when our team is making a difference. Thank you again for your feedback — we’ll be sure to pass it along to Jackie.
Best regards,
The Autoserve Team
Great company to deal with.
Great experience- we refer lots of our clients to Autoserve for their Servicing, tyres and maintenance and have always received a warm welcome on the phone, staff always polite and when things don't quite go the way we want them to, which happens, Autoserve are quick to respond and get things done- V Happy.
18 de julio de 2025
Opinión espontánea
Service and service beyond
From the moment the call went it - I was treated with utmost professionalism and courtesy, respect. The matter was dealt with exceptional ease and through the breakdown / trip to garage and sorting replacement car - every moment was communicated clearly and promptly. Alex was a complete star.
16 de julio de 2025
Opinión espontánea
Charlotte Siddle helped me and was…
Charlotte Siddle helped me and was wonderful
10 de julio de 2025
Opinión espontánea
Super quick response to emails and…
Super quick response to emails and ALWAYS a fantastic service. These people are a real pleasure to deal with.
Thank you
5 de julio de 2025
Opinión espontánea
Respuesta de Autoserve Ltd
We’re always pleased to hear when our teams are making a difference. We’ll pass your feedback on to the team – thank you again! Autoserve Team
prompt and helpful
I emailed with a query regarding a service and MOT. I had an immediate response from Charlotte who was extremely helpful and able to answer my query within a few minutes. Many thanks, Excellent service!
4 de julio de 2025
Opinión espontánea
Respuesta de Autoserve Ltd
We’re delighted Charlotte was able to assist – we’ll be sure to let them know you appreciated their help. Thank you for choosing Autoserve.
Service booking
Alex was very helpful and sorted the issue I had with booking my service promptly and professionally.
2 de julio de 2025
Opinión espontánea
Respuesta de Autoserve Ltd
Thank you for your kind words. We’re so pleased to hear you had a great experience and that Alex was able to help. Many thanks, the Autoserve Team.
I was helped by Jackie who was very…
I was helped by Jackie who was very professional and helpful.
1 de julio de 2025
Opinión espontánea
Respuesta de Autoserve Ltd
Thanks so much for your lovely review! We’re delighted to hear everything went smoothly and appreciate you taking the time to share your experience. Best wishes, the Autoserve Team.
Amazing Service
Charlotte was very helpful and assisted me in booking my service.
30 de junio de 2025
Opinión espontánea
Respuesta de Autoserve Ltd
We’re really pleased to hear that you were happy with the service and that Charlotte could assist you. Thank you for your feedback – The Autoserve Team.
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