autovia.it - Pescara Aeroporto Opiniones 

DO NOT RECOMMEND THIS CAR RENTAL COMPANY!

Absolutely terrible experience and a very dishonest approach to customers. The car had never been involved in any accident and had not been damaged in any way. When returning the vehicle, the staff did everything they could to avoid coming out to inspect it, despite being asked several times to come and check the car.

Then, three days after the car had been returned, they sent me some random photos claiming to show defects that supposedly had to be paid for. The alleged damage was not even visible in the photos they provided! To make matters worse, they charged me over €700 for this supposedly existing damage.

It gives the impression that this company is simply looking for any excuse to make money at the customer's expense by inventing damage and imposing unjustified charges. Instead of honest and professional service, customers are left dealing with outrageous claims for damage that does not exist.

I strongly advise everyone to stay away from this company if you do not want to risk losing your money and having your experience ruined. Make sure to document absolutely everything when renting and returning a car, because apparently even returning a car without any damage does not guarantee that you will not be charged hundreds of euros.

A deeply disappointing experience. I would never rent from this company again, and I would not recommend it to anyone.Three emails containing a formal complaint were sent to the specified email address, followed by a reminder requesting a response. The emails included attached photographs and video recordings documenting the condition of the vehicle at the time of pickup and return. We have received no response from Customer Care. Agreement No. 202601877503

Am Anfang wurde ich am Schalter sehr freundlich empfangen. Mir wurde sogar angeboten, für den gleichen Preis ein größeres Fahrzeug zu bekommen, da dieses noch nicht gereinigt war. Damit war ich einverstanden.

Das Fahrzeug war bei der Übernahme sowohl von außen als auch von innen stark verschmutzt und außerdem nicht vollgetankt. Eine gemeinsame Kontrolle des Fahrzeugs und der bereits vorhandenen Schäden fand nicht statt. Zum Glück habe ich selbst Fotos von vorhandenen Schäden gemacht und kann den Zustand bei der Übernahme dokumentieren.

Während der Mietzeit bin ich mit dem Fahrzeug nur sehr wenig gefahren.

Zu Hause kam dann allerdings die böse Überraschung: Mir wurden mehrere Schäden zugerechnet, die ich angeblich verursacht haben soll. Die dafür berechnete Schadenssumme betrug über 1.200 €. Ich bestreite ausdrücklich, diese Schäden verursacht zu haben.

Leider habe ich inzwischen den Eindruck gewonnen, dass es bei Mietwagen in Italien häufiger zu Streitigkeiten über angebliche Schäden kommt. Nach dieser Erfahrung werde ich dort künftig sehr vorsichtig sein. Aufgrund der hohen Schadensforderung werde ich die Angelegenheit anwaltlich prüfen lassen.

Sehr schade, denn der erste Eindruck am Schalter war freundlich. Meine Erfahrungen mit Mietwagen in den USA waren dagegen bisher durchweg positiv – deshalb reise ich mittlerweile lieber dorthin.

Ondanks dat ik er foto's gemaakt heb voor en naar het huren van het voertuig zegen ze dat er schade aan de auto was volgens de foto's van hun (er was geen enkele foto waar de nummerplaat of de locatie hoe en waar ik hem heb achtergelaten. Ik heb hun mee geconfronteerd maar helaas geen reactie dus ze hebben er gewoon het bedrag van mijn rekening (kredietcard) gehaald . 😡😡😡

Prezzo ottimo, consegna e restituzione velocissime. La vettura aveva qualche bozzo ma per quattro giorni perfetta

L' addetta ai contratti, Francesca, ha saputo gestire in maniera impeccabile la criticità del lungo periodo di attesa per stipulare il contratto di noleggio causato dalla insufficienza di personale.
Recensione top per questa ragazza, scrupolosa e competente..
Brava!

Celý proces byl rychlý. Měli jsme objednané malé auto, ale nakonec jsme dostali Nissan Qachkai, což bylo milé překvapení.
Slečna byla ochotná a drobný konflikt ohledně otevírací doby jsme rychle vyřešili. Stačilo jen předat doklady, zaplatit kauci a během 10 minut jsme šli k autu. Rezervaci jsme dělali přes Discovers Cars.

Professionalità e cordialità

La macchina e’ molto comoda, il servizio e’ molto efficiente, la procedura e’ facile e veloce

The time it took the person at the hire desk to process each customer was so slow. From getting through security to finding a queue of 5 people for the desk already annoyed, and finally being given the car keys took nearly 2 hours. No apology or urgency from the lady at the desk. We got to the car close to midnight, and found that it had not been cleaned. It was smelly and dirty throughout. Having waited nearly 2 hours, and with another 3 people behind me in the queue, there was no chance whatsoever that the lady was going to come and inspect the car with me. Unacceptable.
When I brought the car back, there was a person in the car park to give the keys back to. I handed her the keys and took my flight. A week later, and email arrives telling me I had caused damage and I will be charged €230 to my card. The photos that were taken were unclear and I could see no damage. I most certainly did not cause the damage, and it certainly did not happen whilst on my hire. I replied to the email.... no reply. Unacceptable.
A weel later and another email came from a different email address telling me that the €230 had been charged to my card. I replied to that email explaining there has been a mistake. No reply.
Unacceptable.
I will never use this bunch of cowboys again. They are a disgusting company who don't check the car with the person hiring, and then make up some damage. They refuse to answer emails or to offer form of correspondence other than what they are charging. They couldn't care less about the people waiting for 2 hours in the queue. Never ever again.
Avoid this company. They should be shut down

Accettazione molto efficace veloce professionale operatrice molto preparata top.

Nice car, booking process,

Purtroppo esperienza NEGATIVA con Autovia/Ecovia Italia Pescara, non avendo accettato l'assicurazione proposta da loro, poiché avevo già acquistato quella del broker,alla riconsegna mi sono stati addebitati €.65,00 per un presunto graffio di 2cm sul montante sx dell'auto. Ho richiesto le foto che attestano il danno e non è possibile stabilire se il graffio fosse precedente o successivo al noleggio, quindi la richiesta è arbitraria ed infondata.
Premesso che NON sono stato accompagnato al ritiro dell'auto x la valutazione dei danni esistenti, ho fotografato tutta l'auto in modo da avere prove in mano. SCONSIGLIO vivamente questo autonoleggio sia come Autovia che come Ecovia e consiglio di obbligare i noleggiatore ad accompagnarvi al ritiro auto prima di firmare il contratto, che a me NON È STATO CONSEGNATO AL MOMENTO bensì dopo 2 settimane dalla contestazione e numerose richieste.
Ovviamente il tutto è stato denunciato alle autorità competenti con perizia di terza parte.
Mai successa una cosa del genere in precedenti e numerosi noleggi auto.
Esattamente come da Voi precisato "supportati da documentazione fotografica e valutazioni interne." sarebbe a Vostro insindacabile giudizio come negli altri casi esposti da altri clienti. Ma il Vostro insindacabile giudizio si può controvertire nelle sedi adeguate.
Mi dispiace che qui non si possa allegare la documentazione fotografica.

Facturations abusives et non justifiées liées au niveau d’essence et à un dégât. Il s avère que le dégât a été fait par eux même!!!, fraude avérée. Ils ne m’ont fourni aucune photo du dégât au véhicule lors de la restitution du véhicule sur le parking. Plainte déposée mais même avec des preuves photos que je leur ai fourni justifiant :
1) un niveau d essence correct suivant contrat
2) l’ endroit qu’ils ont ciblé où il y avait le dégât était en état lors de la remise du véhicule ( je leur ai envoyé les photos le prouvant)
ls n’ont rien voulu entendre et m’ont prélevé via ma carte de crédit. Comportement malhonnête , société à éviter !!!

Extremely DISAPPOINTING experience with this provider. Have been renting for the last 20+ years with different companies and never had such an awful, terrible, very bad experience. Although is written they accept credit card only (I would like to point out that I have always used debit card before and never had any issues at all) they force you to buy at the desk the insurance for using the debit card (after you have already paid online for your rental). WATCH OUT...THESE ARE SCAMMERS AND CHARGE EXTRA MONEY!!! You try to explain the situation to their stuff and in a robotic way they answer back "ah this is the procedure"... Hopeless and useless .... But that's not the only thing. The car was also in EXTREMELY POOR CONDITION. Literally not cleaned inside, with stains on the chairs and literally with a huge hole in the mat and with so many miles, something they should not rent. Something you wouldn't expect for the price they charge as the car should be newer and other companies don't have such old vehicles in their fleet. They deserve to go bust!

Abbiamo noleggiato una macchina all'aeroporto di Pescara Sabato 14/03/26. Nonostante la prenotazione, abbiamo dovuto aspettare 1 ora in fila per avere la macchina. Tutto lento, tutto complicato, una cosa scandalosa. Ci hanno detto che le ragazze stavano imparando! Ma i training vanno fatti prima dei momenti di picco non mentre la gente è in coda!!! Orribile servizio.

All lies why don't you show customers the original car give? And after? Show them the before and after pictures and they will judge Autovia if you're company is serious or not. Trust me if I am wrong I put my hands up and take the blame but in this case your wrong

Ich hatte per Internet gebucht und einen anderen Fahrer eingetragen,
Beim Abholen wurde bemängelt, dass die Kreditkarte nicht richtig sei.
Ein Wechsel des Fahrers wurde abgelehnt, bei dem alle Karten vorgelegen haben.
Der Vorgang wurde nicht storniert, die Firma hat sich das bereits gezahlte Geld ohne Leistung eingestrichen.
Beim Autoverleih nebenan, keine Probleme mit den Karten

Tutto perfetto , ottimo servizio, prezzi competitivi.

L'accoglienza è stata ottima personale veramente gentile e cordiale auto impeccabile e assistenza veramente perfetta. La signorina Barbara e Roberto mi anno delucidato e assistito fino alla riconsegna del mezzo personale veramente molto gentile e disponibile cosa che in altri autonoleggi non si trova facilmente grazie